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 Update on ticket rules to/from Tel Aviv
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Call Center

 Dear Esteemed Customer,

In our effort to improve our Call Center Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the waiting time before your call is answered?
3. How would you rate the waiting time on hold?
4. How well did our agent handle your telephone inquiries?
5. How helpful and courteous was the staff?
6. How efficient was the staff in booking services?
7. How well did your language preferences accommodated?
8. How would you rate the processing time for getting your request addressed via email/phone/chat?
9. How relevant and accurate was the information provided during ticketing/reservation?
10. How responsive was the staff?
11. How effective were the communication skills of the staff at the call center?
12. How clear was the voice call?

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