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Cargo Customer Import Service satisfaction

 Dear Esteemed Customer,

In our effort to improve our cargo service, we kindly ask you to complete the below questionnaire.

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Cargo, how likely are you to recommend it to a friend or colleague?
2. How satisfied were you with the courtesy of telephone and email handling service you received from cargo Import ?
3. How satisfied were you with accuracy, timeliness, completeness and relevance information given by cargo import team?
4. How satisfied were you with processing time timeliness, at cargo Import desk?
5. How satisfied were you with completeness of the process at cargo Import desk?
6. How satisfied were you with the customer handling of the service at cargo Import desk?
7. How do you rate the over all satisfaction you attained from the cargo Import desk service?

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