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Cargo Customer Export Service satisfaction

 Dear Esteemed Customer,

In our effort to improve our cargo service, we kindly ask you to complete the below questionnaire.

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Cargo, how likely are you to recommend it to a friend or colleague?
2. How satisfied were you with the courtesy of telephone and email handling service you received from cargo export ?
3. How satisfied were you with accuracy, timeliness, completeness and relevance information given by cargo export team?
4. How satisfied were you with processing time timeliness, at cargo export desk ?
5. How satisfied were you with completeness of the process at cargo export desk ?
6. How satisfied were you with the customer handling of the service at cargo export desk ?
7. How do you rate the over all satisfaction you attained from the cargo export desk service?

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