Our booking system allow a single booking to contain a maximum number in party of 99 passengers. A maximum of 50 pre-reserved seat can be requested in one booking.

To assign seat to all 99 passengers in a booking, the booking must be divided in to at least two passengers name record (i. e. one with 50 seat and the other with 49)

Group booking is not available online. Please contact our local office or our global contact center.

331 days – for a trip only using Ethiopian flights

A group consists of at least 10 passengers (> 2 years old) traveling together over one or more flight segment.

Group Passengers must travel together on all outbound flights.

The price for a group is calculated independently of the lowest online price. It is calculated individually according to capacity and can be higher than the single seat fare sold online.

The number of seats available in the aircraft decreases per booking. It may therefore be the case that a seat is still available for an individual passenger at a lower price, but not to a group because of the number of travellers.

Yes, providing the required group size of at least 10 people remains and the group terms and conditions permit it.

If due to cancellations, the number of individuals in a group reduced to nine(9), it will no longer be considered as group and the booking will be handled as other individual bookings

Groups for which names are not obtained 30 days prior to flight departure date should be cancelled.

All group booking should have a group name while the PNR is created. The group name shall be assigned by the booking office. This will be unique name to establish the identity of the passengers traveling together,

The name of all the passengers may not be obtainable at the time of booking and such passengers shall be booked under a group name as may be established by the sponsor.

Group members name must be provided 60 days before the flight departure date. If that is not possible, the deadline for obtaining group name is 30 days.

Bookings for a group is not available online and it has to be done at our local office, call centre or via a travel agency.

Travel agencies are kindly requested to contact Ethiopian airlines group and operations team before any promise of space confirmation is given to the group.

All group request must be processed, evaluated and approved by a group controlling desk.

Yes, you can use online check-in for a group passenger. The maximum number of passengers to check-in at a time is ten passengers.

You may select Special Meals 24 hours before your flight’s departure.

No, unfortunately meal selection is only available for confirmed flight bookings. Waitlisted and reserved bookings are not applicable.

Yes, you will still be able to choose your meals on board.

This could be due to one of the below reasons;-

• If the flight departure is less than 24 hours
• If the flight is operated by another airline
• If your booking is on waiting list
• If you flight is very short less than 2  hours

Meal Selection can be done through Manage my trips on the Ethiopian Airlines website or on the Ethiopian Airlines mobile app.

 Go to manage My trips

Select Passenger information and Meal selection

Select Add meal and special Request

You can only pre-select your meals on codeshare flights that Ethiopian Airlines operates.

Yes, you can change your meal selection up to 24 hours before departure.

There will be no payable fee if you select your meals through Manage Booking on the Ethiopian Airlines website or on the Ethiopian Airlines mobile app.

Yes, you may still choose from the flight’s menu. However, it will be subject to availability on board.

 We may recognize your loyalty by giving higher priority to requests made by [Gold and Silver] members.

 Please review the offer amounts and totals for each sector of your trip to ensure that each matches your intention. Please also verify you have entered the correct payment & contact information. You should also review and agree to the program Terms & Conditions.

 The terms and conditions are the full program details. They can be found on the “Review & Submit” page or on under the program section on our website. The terms & conditions must be agreed to before submitting your bid.

 The terms & conditions spell out the full rules of the program and we cannot process your request until you indicate you have read and agree to these.

 If you do not agree to the terms & conditions you won’t be able to participate in the program.

 Go back through the offer process and check that you have entered all details correctly. If you are still receiving an error message, you can contact us at upgrades@ethiopianairlines.com  

 Please wait [4 hours] as it may take time for the email to be generated. Also please check your spam folder on your email account.

 No, this service is currently only available online.

 Yes, you can change the amount up until the deadline noted in your upgrade requested email or up until your offer is accepted, whichever happens sooner. All you need to do to change your offer is click the link in the upgrade offer email and use the slider to select your new offer amount.

 To change the credit card information, you must first cancel your request and then re-submit the offer via the button on the cancel confirmation screen or e-mail you receive.

 You can modify your offer by clicking on the modify link in the upgrade requested e-mail you received after submitting your bid.

 No, once the offer window has closed you are no longer able to submit an offer. All offers must be made at least [50 hours] prior to the departure date of each flight segment. 

Overbooked Flight means a flight where the number of passengers holding confirmed reservation and presented themselves for check-in within the required time limit exceeds the number of available seats on that flight/compartment.