If you experience an issue with a page loading, a Pay Now button being greyed out or the page being slow to respond, it is likely that there is a problem with the version of the Browser you are using or there may be a build-up of internet files (Cache/Cookies) that need to be deleted.

To overcome general website errors, we recommend the below steps.

• Use the latest browser Google Chrome;
• Switch to incognito mode after browsing history and cookies were removed;
• Use the latest version of the Ethiopian airlines application. If you already have the Ethiopian airlines App installed, you may just need to update to the latest version through Play Store (Android) or App Store (iOS) – if not, you can download the latest version;
• Please check your connection if you are using a Home, Corporate or public Wi-Fi, Fixed wire network i.e., Corp. LAN, 3G/4G mobile etc. You may need to fix these connection issues or attempt using a different device or more reliable connection type after following the above steps (1 - 3).

This can happen when you select flight that we no longer operate or  a destination that we do not fly.

Sometimes it happen when the flight date is not correct. Therefore, please make sure you are searching for the correct destination and flight date.

This error happen when the booking session time out and you need to refresh the website and start again.

This error will be displayed when invalid booking request is sent to our online booking system. For example if the combination of the origin and destination city is not correct or if the flight departure and arrival date is not correct. This error usually happen when the onward and return flight date is on the same date. Please review your flight date on the calendar very carefully.

This error will be displayed when the selected fare type is no longer available or it is sold out while you are making your booking.

Sometimes the seat available on a given flight can be very limited and other peoples might be making similar booking simultaneously. As a result, the seat might be sold out before you finished making your booking.

This error happen when your flight has a connecting flight and the connection time between your first flight and the next onward flight is very small.

Please check you have enough time to connect the next flight. If not better to book on another date.

Child passengers who are over 2 years old and under 12 years old as of the date of commencement of travel may be accompanied by their parents, or an adult aged 18 and over.

You can make online booking for children traveling with adult but it is not possible to book online for child traveling alone.

• Passengers aged 2 years and over must travel in their own seats. They cannot travel on the lap of a parent or adult companion.
• Child passengers must have their own flight documents (passport, ID, ticket, etc.)

You can find information on travel rights and processes for unaccompanied child passengers on our website here.

Child passengers must be over the age of 2 and under the age of 12 as of the date of the start of the trip.

Accompanied minor passenger: Passengers aged 2 and under 7 years old may be accompanied by a cabin crew member (for a fee) during the flight at the request of their parent or the person authorized by their parent.

Unaccompanied minor passenger: Passengers aged 7 and under 12 years old may travel alone if a written authorization is provided by their parent or legal representative (Unaccompanied Minor Passenger Carriage Authorization). The parent or legal representative must wait at the airport until the flight has departed. During the check-in process, the staff in charge will request that the legal representative of the child passenger sign the necessary documents and provide information regarding the process.

You can book other airline flight together with Ethiopian Airlines flights. However it is not possible to book pure other airline operated flight on Ethiopianairlines.com

When duplicate bookings exist an auto warning message is sent to the 'oldest' booking or the flight booking that does not have a ticket number. The auto message will notify the agency or the passenger that there is a possible duplicate booking and  request them to clear the duplicate within  a certain period of time. If no action is taken on the duplicate booking by the passenger during the given time period, our system will check if the booking has been ticketed or not. If it has not been ticketed, the duplicate booking will be cancelled as per the original warning message.

You can book one-way ,return trips or multiple cities in Economy and Business class. Bookings can be made for adults, children and infants.

Yes. We offer selected special requests which can be selected from a pre-defined dropdown on the booking page.

Simply log on to www.ethiopianairlines.com and the online booking feature is available on the home page. Online booking facility can be accessed by downloading Ethiopian airlines mobile application or by using Ethiopian airlines chat bot service.

Yes, you can hold your reservation for 24 hours and pay later with credit card on ethiopian airlines website or on the mobile application. Please note that the booking will be active only for 24 hours and it will be cancelled afterwards.

You can get our flight schedules by inserting the sector and date of travel and click on the "check flight Schedule" Button.

Although you do not receive a conventional paper ticket, you will receive an itinerary/receipt confirming your booking on your screen. This itinerary/receipt will also be sent to you by email either of which can be printer and used to enter the airport and also for check-in.

When you purchase your ticket online, your booking is confirmed at the time of purchase and you will receive a confirmation on your screen and also by email indicating that your transaction was successful.

Before finalizing the booking or making payment, you can modify your cities, travel dates & times along with your connection preference on Manage my booking page.

Currently, we can only handle new bookings made directly online. If you already have a ticket, please contact your travel agent or Ethiopian airlines ticket/reservations or contact us via email to confirm your travel dates.

 We will take a decision on upgrades [b/n 50 hours and 24 hours ] before departure. You will be notified by email as to whether your offer has been accepted or not.

 We take several criteria into consideration when assessing upgrade requests. These include the value of your offer and the value of other offers for the same cabin class, your frequent flyer member status, the number of seats available in the higher cabin class and the number of passengers in the booking. Once our assessments have been made you will receive an email indicating whether your Upgrade request was successful or not.

 You should submit the best offer price you are willing to pay. The only way to guarantee you travel in the higher cabin is to purchase a full ticket for travel there.

 If your bid is successful, you will be notified by email b/n 50 and 24 hours  before the scheduled departure of each flight.

 All communications around your request will be via email. You may however receive an SMS from your bank, if you have requested these, to advice of activity on your credit card, which is normal as we start the upgrade evaluation process.

 If your offer has been accepted, you will receive an email confirming your upgrade within b/n 50 and 24 hours before the scheduled departure of your flight.

 In the email we sent confirming that we received your request there is a link to View the details, if you click this and select the appropriate flight you will see the status of your request in the top right corner of the display.

 As part of the upgrade decision process we may validate if the payment card provided has sufficient funds available. This is not a guarantee that you will be upgraded however is a step in the acceptance process.

 You will receive an email around 24 hours prior to departure informing you that your offer was unsuccessful. No amount will be deducted from your card and you can travel in your booked cabin.

 No. Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

 Successful upgrades are non-transferable, non-refundable, and are valid only on the flight and date shown.

 No, if your offer has been unsuccessful, another offer cannot be made. It’s important to put your best offer forward initially for the best chance of being upgraded.

Customers who make their booking through   https://www.ethiopianairlines.com/AA/EN/ may cancel their reservation without penalty by contacting  Global call center  or  local ticket office  up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure. This rule applies for passengers departing from US only.

 You can cancel your offer by clicking on the cancel link in the upgrade requested e-mail you received when you submitted your bid.