How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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East Africa
	Number of Flight per Week	Flight dates
Hargeisa (HGA), Somaliland	10X	Daily and TUE,THU,SAT
Dar Es Salaam (DAR), Tanzania	7X	Daily
Entebbe (EBB), Uganda	7X	Daily
Kilimanjaro (JRO), Tanzania	6X	Daily from MID DEC (WED added)
Zanzibar (ZNZ), Tanzania	6X	Daily from MID DEC (WED added)
Djibouti (JIB), Djibouti	10X	Daily and MON.WED,FRI
Juba (JUB), South Sudan	7X	Daily
Cairo (CAI), Egypt	7X	Daily
Khartoum (KRT), Sudan	14X	Double Daily
Nairobi Kenyatta (NBO), Kenya	14X	Double Daily
Mombassa (MBA), Kenya	7X	Daily
Kigali (KGL), Rwanda	10X	TUE,THU,SAT,FRI,SUN and MON,FRI
Mahe Island (SEZ), Seychelles	2X	WED,FRI
Mogadishu (MGQ) , Somalia	10X	Daily and MON,WED,SAT
N'djamena (NDJ), Chad	5X	MON,WED,THU,FRI,SUN
Garowe(GGR), Somalia	4X	MON,WED,THU,SAT
Moroni (HAH), Comoros	3X	MON,THU,SAT
Bujumbura (BJM), Burundi	4X	Daily day operation ((MON,WED,FRI,SAT evening) 6X Day time & 4x evening)

Asia
	Number of Flight per Week	Flight dates
Seoul (ICN), South Korea	3X	TUE,THU,SAT
Tokyo Narita (NRT), Japan	3X	TUE, THU,SAT
Shanghai (PVG), China	1X	MON(Due to permit not operate on DEC)
Hong Kong (HKG), China	3X	MON,WED,FRI
Jakarta (CGK), Indonesia	3X	MON,FRI,SAT
Beirut (BEY), Lebanon	7X	Daily
Manila (MNL), Philippines	3X	MON,FRI,SAT
Dubai (DXB), UAE	21X	THREE Daily
DOHA(DOH) QATAR	3X	MON, WED, FRI
Kuwait (KWI), Kuwait	2X	TUE,SAT
Muscat (MCT), Oman	2x	TUE, FRI
Guangzhou (CAN), China	1X	SAT(operate 25 DEC)
Chengdu (CTU), China	1X	THU
Jeddah (JED), Saudi Arabia	4X	TUE,THU,FRI,SUN
Riyadh (RUH), Saudi Arabi	2X	MON,THU
Kuala Lumpur (KUL), Malaysia	1X	THU
Bangkok Suvarnabhumi (BKK), Thailand	5X	MON,WED,THU,FRI,SAT(will be 6x from 06 DEC (SUN added))

Europe
	Number of Flight per Week	Flight dates
Stockholm Arlanda (ARN), Sweden	4X	TUE,THU,FRI,SAT(will be 5x Effective Mid Dec (WED added))
Athens (ATH), Greece	2X	WED,FRI
Brussels (BRU), Belgium	7X	Daily
Paris De Gaulle (CDG), France	7X	Daily
Frankfurt (FRA), Germany	7X	Daily
London Heathrow (LHR), United Kingdom	7X	Daily
Tel Aviv (TLV), Israel	4X	MON, WED,FRI,SUN(will be 5x Effective Mid Dec (TUE added))
Rome Fiumicino (FCO), Italy	6X	TUE,WED,THU,FRI,SAT,SUN(will be Daily Effective Mid Dec (MON added))
Milan Malpensa (MXP), Italy	6X	TUE,WED,THU,FRI,SAT,SUN(will be Daily Effective Mid Dec (MON added))
Marseille, Marignane Airport(MRS), France	3X	WED,FRI,SUN
Geneva (GVA), Switzerland	3X	WED,FRI,SUN
Vienna (VIE), Austria	4X	MON,WED,FRI,SAT
Istanbul (IST), Turkey	7X	Daily
Manchester(MAN), United Kingdom	3X	TUE,THU,SUN
Oslo (OSL), Norway	4x	TUE,THU,FRI,SAT(will be 5x Effective Mid Dec (WED added))
Moscow Domodedovo (DME), Russia	2X	WED,FRI

Central and South Africa
	Number of Flight per Week	Flight dates
Lusaka (LUN), Zambia	7X	Daily
Harare (HRE), Zimbabwe	7X	Daily
Ndola (NLA), Zambia	2X	MON,SAT
Kinshasa Ndjili (FIH), Democratic Republic of Congo	7X	Daily
Lubumbashi (FBM), Democratic Republic of Congo	7X	Daily
Windhoek (WDH), Namibia	3X	MON,THU, FRI
Lilongwe (LLW), Malawi	3X	TUE,FRI,SAT
Luanda (LAD), Angola	1X	MON(Recommence as of 01 DEC)
Brazzaville (BZV), Republic of Congo	3X	TUE,FRI,SUN
Pointe Noire (PNR), Republic of Congo	3X	TUE,FRI,SUN
Goma (GOM), Democratic Republic of Congo	5X	MON,TUE, THU, FRI,SAT
Nosy Be (NOS), Madagascar	3X	TUE, THU, SAT
Johannesburg (JNB), South Africa	14X	Double Daily
Cape Town (CPT), South Africa	5X	MON,TUE,THU,FRI,SAT
Victoria Falls (VFA), Zimbabwe	2X	TUE,SAT
Maputo (MPM), Mozambique	2X	WED,FRI
Gaborone (GBE), Botswana	2X	TUE,SAT
Blantyre (BLZ), Malawi	2X	THU,SAT

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