How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Updates on COVID-19(Corona Virus)

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Operational Flight

Domestic Flights

Domestic Flights
	Number of Flight per Week	Flight dates
Araba Minch (AMH)	5X	SUN, MON, WED, FRI, SAT
Asossa (ASO)	5X	MON, TUE, WED, THUR, SAT
Awassa (AWA)	7X	DAILY
Axum (AXU)	7X	DAILY
Bahir Dar (BJR)	28X	4X DAILY
Bale Robe (GOB)	3X	TUE, WED,SAT
Combolcha (DSE)	5X	MON, WED,FRI,SAT,SUN
Dire Dawa (DIR)	28X	4X DAILY
Gambella (GMB)	7X	DAILY
Gode (GDE)	2X	SUN, THU
Gondar (GDQ)	21X	3X DAILY
Jijiga (JIJ)	28X	4X DAILY
Jimma (JIM)	7X	DAILY
Jinka (BCO)	5X	SUN, MON, WED, FRI, SAT
Lalibela (LLI)	3X	SUN, TUE, THU
Mekelle (MQX)	21X	3X DAILY
Semera (SZE)	3X	MON, THU, SAT
Shire (SHC)	5X	MON, THU, FRI, SAT, SUN

East Africa

East Africa
	Number of Flight per Week	Flight dates
Hargeisa (HGA), Somaliland	9X	Daily +
Dar Es Salaam (DAR), Tanzania	7X	Daily
Kilimanjaro (JRO), Tanzania	7X	Daily
Zanzibar (ZNZ), Tanzania	7X	Daily
Djibouti (JIB), Djibouti	9X	Daily +
Juba (JUB), South Sudan	7X	Daily
Cairo (CAI), Egypt	7X	Daily
Khartoum (KRT), Sudan	14X	Daily+
Nairobi Kenyatta (NBO), Kenya	14X	Daily+
Mombassa (MBA), Kenya	7X	Daily
Kigali (KGL), Rwanda	5X	TUE,THU,FRI,SAT,SUN
Mahe Island (SEZ), Seychelles	2X	WED,FRI
Mogadishu (MGQ) , Somalia	11X	Daily+
N'djamena (NDJ), Chad	5X	MON,WED,THU,SAT,SUN
Garowe(GGR), Somalia	3X	MON, WED, SAT
Moroni (HAH), Comoros	3X	MON, THU, SAT
Entebbe (EBB), Uganda	7X	Daily eff 01OCT20

West Africa

West Africa
	Number of Flight per Week	Flight dates
Accra (ACC), Ghana	7X	Daily
Cotonou (COO), Benin	4X	TUE, THU, FRI, SAT
Malabo (SSG), Equatorial Guinea	3X	MON, WED, FRI
Douala (DLA), Cameroon	5X	TUE,THU, SAT, MON, FRI
Yaounde Nsimalen (NSI), Cameroon	5X	TUE,THU, SAT, MON, FRI
Dakar Blaise Diagne Airport (DSS), Senegal	5X	MON, WED, FRI ,SAT,SUN
Dakar (DKR), Senegal	5X	MON, WED, FRI ,SAT,SUN
Abidjan (ABJ), Côte d'Ivoire	4X	TUE, THU,FRI, SUN
Conakry (CKY), Guinea	4X	TUE, THU,FRI, SUN
Niamey (NIM), Niger	4X	MON,WED,FRI, SAT
Bamako (BKO), Mali	5X	MON, WED, FRI ,SAT,SUN
Ouagadougou (OUA), Burkina Faso	4X	MON,WED,FRI,SAT
Lome (LFW), Togo	7X	Daily
Abuja (ABV), Nigeria	7X	Daily
Lagos (LOS), Nigeria	5X	MON, TUE,WED,THU,SAT

Central and South Africa

Central and South Africa
	Number of Flight per Week	Flight dates
Lusaka (LUN), Zambia	7X	Daily
Harare (HRE), Zimbabwe	7X	Daily
Ndola (NLA), Zambia	2X	WED,SUN
Johannesburg (JNB), South Africa	7X	Daily
Kinshasa Ndjili (FIH), Democratic Republic of Congo	7X	Daily
Lubumbashi (FBM), Democratic Republic of Congo	7X	Daily
Cape Town (CPT), South Africa	3X	TUE,THU, SAT effective 01OCT20
Windhoek (WDH), Namibia	3X	MON, WED,FRI
Lilongwe (LLW), Malawi	2X	TUE, SAT
Luanda (LAD), Angola	1X	MON, effect. Oct. 5, 2020
Brazzaville (BZV), Republic of Congo	3X	TUE, FRI, SUN
Pointe Noire (PNR), Republic of Congo	3X	TUE, FRI, SUN
Goma (GOM), Democratic Republic of Congo	3X	TUE, THU, SAT
Maputo (MPM), Mozambique	2X	WED, FRI effective 01OCT20
Beira (BEW), Mozambique	2X	MON, SAT effective 01OCT20
Victoria Falls (VFA), Zimbabwe	2X	TUE,SAT effective 06OCT20
Nosy Be (NOS), Madagascar	3X	TUE,THU,SAT effective 01 Oct 20

Asia

Asia
	Number of Flight per Week	Flight dates
Seoul (ICN), South Korea	3X	TUE,SAT THU
Tokyo Narita (NRT), Japan	3X	TUE, THU, FRI
Shanghai (PVG), China	1X	MON
Hong Kong (HKG), China	5X	MON,WED,FRI,SAT,SUN
Jakarta (CGK), Indonesia	4X	MON,WED,FRI,SAT
Beirut (BEY), Lebanon	7X	Daily
Manila (MNL), Philippines	1X	MON
Dubai (DXB), UAE	21X	Daily + (21 effective 28SEP20)
DOHA(DOH) QATAR	3X	MON, WED, FRI
Muscat (MCT), Oman	2X	TUE,FRI
Kuwait (KWI), Kuwait	2X	TUE, SAT eff. 01OCT20
Guangzhou (CAN), China	1X	SAT
Chengdu (CTU), China	1X	THU
Jeddah (JED), Saudi Arabia	3X	MON, WED, FRI
Riyadh (RUH), Saudi Arabi	3X	TUE,THU,SAT
Kuala Lumpur (KUL), Malaysia	1X	THU
Bangkok Suvarnabhumi (BKK), Thailand	1X	THU

Europe

Europe
	Number of Flight per Week	Flight dates
Stockholm Arlanda (ARN), Sweden	4X	TUE, THU, FRI, SAT
Oslo (OSL), Norwegen	4X	TUE, THU, FRI, SAT
Athens (ATH), Greece	1X	FRI
Moscow Domodedovo (DME), Russia	1X	FRI
Brussels (BRU), Belgium	7X	Daily
Paris De Gaulle (CDG), France	7X	Daily
Frankfurt (FRA), Germany	7X	Daily
London Heathrow (LHR), United Kingdom	7X	Daily
Tel Aviv (TLV), Israel	4X	MON, WED, FRI, SUN
Rome Fiumicino (FCO), Italy	5X	TUE,THU,FRI,SAT,SUN
Milan Malpensa (MXP), Italy	5X	TUE,THU,FRI,SAT,SUN
Marseille, Marignane Airport(MRS), France	3X	WED,FRI,SUN
Geneva (GVA), Switzerland	3X	WED,FRI,SUN
Vienna (VIE), Austria	4X	MON,WED,FRI,SAT
Istanbul (IST), Turkey	7X	Daily
Manchester(MAN), United Kingdom	3X	TUE,THU,SUN

The Americas

The Americas
	Number of Flight per Week	Flight dates
Newark (EWR), United States	4X	TUE,THU,FRI,SAT
Sao Paulo (GRU), Brazil	3X	MON,WED,SAT
Washington Dulles (IAD), United States	7X	Daily
Chicago Ohare (ORD), United States	4X	TUE, THU,FRI,SUN
Toronto (YYZ), Canada	3X	MON,WED, FRI

Operational Flight

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