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Travel Alert



                 Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, April 28, 2022)

This policy is applicable for Passengers holding ET document (071) regardless of booking channel. For tickets that are issued on /after 01 January 21 until 31 May 2022, for travel between 01 Jan 2021 until 30 September 2022, Unlimited free date change is allowed.

 For tickets that are to be issued on /after 01 Jun 2022 date change fee applies as per the fare rule on system. If for any reason, Passengers are unable to travel on originally scheduled travel date, passengers must cancel reservation at least 24 hours before departure to avoid No-Show Fee.

 Change requests can be performed through the Ethiopian Airlines sales offices, Global Call and Interaction Centre (GCIC), and the agencies from which the ticket was purchased.

 Refunds:

• Refunds & all other related rules will be governed by the fare/system rule. For flights cancelled by the airline, please always be guided by the service recovery policy of the company.

 All other rules and conditions apply per system. 

 

N.B. Any local customer protection laws, DOT, EU, ICPA, DGCA, South Africa, Israel & Brazil regulations supersedes & have precedence over this policy.