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Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, August 17, 2021)
This policy is applicable for Passengers holding ET document (071), which have been issued/to be issued (Sales) on/before December 31, 2021 for ticketed bookings(travel) between 01 March 2020 to January 31, 2022 due to COVID-19 Pandemic & the following options are available.
Date Change Fee
Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Centre (GCC), and the agencies from which the ticket was purchased.
For flights cancelled by the airline, please be guided by the service recovery policy of the company.
N.B. Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.
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