COVID-19 Latest Updates

Travel Alert


 

Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, July 22, 2021)

Date Change Fee

  • One-time free date change is allowed if your ticket is issued on/before September 30, 2021 and your travel is between 01 March, 2020 to October 31, 2021. Your ticket should be ET document (071), to qualify for the free date change rule. 
  • Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Centre (GCC), and the agencies from which the ticket was purchased.

     

    The following options are available for flights affected by COVID-19.

    Refunds

    • For any travel which was affected by COVID-19 & refundable tickets which were issued on/before December 31,2020; full refund will be processed. 
    • Non-refundable tickets issued prior to December 31,2020 are good for travel only and the journey should be completed on/before December 31,2021.
    • For tickets being issued on/after January 01, 2021; refunds & all other related rules will be governed by the fare/system rule.

    For flights cancelled by Ethiopian, the normal service recovery policy will apply.  

    Please click here to find our worldwide offices contact for further explanations and additional options

    For the latest travel information, we encourage all passengers to check real-time Flight Status on our website. Furthermore, please ensure that your contact details are up to date by visiting  Manage Booking page on our website so we can let you know directly if your flight is affected.

    If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a future travel.

    N.B.  Any local customer protection law, DOT, EU, ICPA,DGCA, & Brazil regulations supersedes & have precedence over this policy.

     


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