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Sheba Comfort

Smile And Fly Ethiopian (SAFE)



Your global cover for COVID-19


Being the largest aviation group in Africa, Ethiopian Airlines Group, with its valuable partners is pleased to announce that we shall cover on all our international flights booked with us through Ethiopian tickets, the Medical expenses, Repatriation, Evacuation and Quarantine costs related to COVID-19 as from 1st of October 2020 until 31st of March 2021. Our global cover dubbed Sheba Comfort is part of the extra security measures we are taking to ensure your health as our top priority.

Benefits of your global cover

If you are diagnosed with COVID-19 during your travel, we will cover your medical expenses up to 100 000 EUR as well as your quarantine costs up to 150 EUR per day for a maximum of 14 days.

We also offer repatriation and evacuation service whenever needed and provide 24/7 assistance through our hotline +44 2 073 057 472

The global cover is valid for 92 days for round trip and 31 days for one-way trip. More information about your worldwide cover is available in the Terms and Conditions section.

Download the terms and conditions of your Sheba Comfort cover in your preferred language below.

Cover is automatically included with every Ethiopian Airlines booked ticket for international flights operated and booked from October 01 st 2020 till March 31st 2021. This is effective following the first flight outside of your *home country and is valid for 31 days for one way trips / 92 days for (round trips)**, or upon your return to your home country, if earlier. If you are diagnosed with COVID-19 during your travels, outside your home country, and would like to receive assistance, you will need to contact our Assistance Company as soon as possible. Emergency Assistance Line: +44 2 073 057 472 Medical services which have not been authorized by Ethiopian Airlines Covid-19 Sheba Comfort cover, which is managed by our Assistance Company, will not be reimbursed. *Home country: the country where you reside more than 180 days per tax year. ** Round trip: a trip which both initial departure country and final arriving country are the same, and all flight legs are booked with Ethiopian Airlines.

The insurance is automatically effective following the first flight outside of your *home country and is valid for 31 days for one-way trip / 92 for return trip, or upon your return to your home country if earlier. You are not obligated to use this insurance but it’s there for you if you need it. The Insurance is valid, when outside your home country, for 31 days from the first flight of your journey from the date of departure for one-way ticket, or for 92 days if you have book a round trip with Ethiopian Airlines. A second ticket will be treated as a new booking, with a new 31(one-way trip) or 92 (round trip) days period of coverage outside your home country. Your coverage will finish upon return to home country. If you are diagnosed with COVID-19 during the coverage period, then insurance will continue to be provided up to the actual duration of medical treatment or quarantine (subject to applicable limits and exclusions) until your return to your home country, even if it continues after the end of the 31-day period ( one-way trip) or 92-day period ( round trip) . *Home country: the country where you reside more than 180 days per tax year. **Round trip: a trip which both initial departure country and final arriving country are the same , and all flight legs are booked with Ethiopian Airlines

If you’re diagnosed with COVID-19 whilst you’re away your home country, we’ll take care of your medical expenses, quarantine costs and repatriation or evacuation if medically necessary. Please note you will not Internal be covered for the cost of mandatory PCR tests. Only if you are diagnosed with Covid 19 that the cost of PCR test will be covered.

Yes it does.

Yes. You must obtain pre-approval from Ethiopian COVID-19 Sheba Comfort Insurance Cover by calling the Assistance Company for any expenses on the numbers provided bellow. Failure to do this will void any assistance. Emergency Assistance Line : +44 2 073 057 472

No. You are covered wherever you travel, outside your home country – which is the country where you reside more than 180 days per tax year./p>

Please note you will not be covered for the cost of mandatory PCR tests. Only if you are diagnosed with Covid 19 that the cost of PCR test will be covered.

Yes, you will be covered according to the T&Cs if you continue your journey by car, train or flight to another country outside your home country. Your coverage is valid for traveling outside your home country with a ticket booked with Ethiopian Airlines. Your coverage will finish after 31 days (one-way trip) / 92 days (round trip) of your departure with any Ethiopian Airlines ticket, or upon return to your *home country. Home country: the country where you reside more than 180 Days per fiscal year. Round trip: a trip which both initial departure country and final arriving country are the same , and all flight legs are booked with Ethiopian Airlines

It is mandatory to contact ASSISTANCE COMPANY as soon as possible in case you are tested positive for COVID-19. Failure to comply with this will void any assistance. The following documents are required when you contact ASSISTANCE COMPANY:

  • Flight ticket e-mail confirmation.
  • Boarding pass.
  • Passport, including residency visa page, if applicable
  • COVID-19 positive test result that should be dated on or after the first day of travel.
  • Provide an email address and contact number where you can be reached and the details of those assisting you.
  • Or any other document requested by ASSISTANCE COMPANY for processing your request Internal You will also need to allow ASSISTANCE COMPANY to have access to your medical data in order to arrange assistance.

 

Yes, we will provide 150 euros per insured person for each full day you have to spend in quarantine, up to a maximum of 14 days. If you need medical treatment for COVID-19, this will also be covered up to 100,000 euros.

No. You would not be covered as you have not been diagnosed with COVID-19 in this case.

You will be covered if you bought your ticket from Ethiopian Airlines - whether on ethiopianairlines.com or via a travel agent. You will qualify for Insurance whether your flight was operated by Ethiopian or by one of our codeshare partners. If you purchased your ticket from another airline or a codeshare partner airline, you will not be covered, even if one or more flights of your journey is on an Ethiopian aircraft.

 

Yes. In order get assistance, you will have to share details to ASSISTANCE COMPANY who will be arranging assistance and handling your claims. Ethiopian Airlines may also share some of your detailsto ASSISTANCE COMPANY in order to verify your identity and dates of travel.

 

Yes, as long as you hold an Ethiopian Airlines ticket and have flown on Ethiopian.

Yes. All tickets booked as from 01 st october 2020 to 31ST March 2021 will be entitled to the Sheba Comfort Cover. The Covid-19 Sheba Comfort Insurance Cover is automatically effective following your booking your first completed flight of your journey on Ethiopian Airlines from the date of departure and is valid, outside of your home country, for 31 days (one-way trip) or 92 days (round trip) Home country: the country where you reside more than 180 Days per fiscal year. Round trip: a trip which both initial departure country and final arriving country are the same , and all flight legs are booked with Ethiopian Airlines

Yes, you are covered as long as you have a valid Ethiopian ticket booked to travel on an Ethiopian Airlines flight or a flight operated by one of our codeshare partners.

No. Coverage ends after 31 days (one-way trip) or 92 days (round trip) and extension is not possible under this policy.

Yes, you are covered as long as you have a valid Ethiopian ticket booked to travel on an Ethiopian Airlines flight or a flight operated by one of our codeshare partners.

If you have further questions not covered here, please call ASSISTANCE COMPANY, the provider of Ethiopian Airlines COVID 19 Sheba Comfort Insurance Cover, on the numbers below.
Emergency Assistance Line : +44 2 073 057 472

Yes, you will still be covered irrespective of any such travel advice, as long as you were allowed to travel.

Sheba Comfort, Covid-19 Insurance Package Is Automatic

All you have to do is book with us on our current international destinations.



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