How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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Global

Company:	TAL Aviation Bulgaria Ltd.
Address:	36, Patriarh Evtimii bvd, Sofia 1000, Bulgaria
Phone:	+359 2 981 99 10
Fax	+359 2 981 99 12
Email	sales@talaviation.bg
Working hours	Mon-Fri: 09:00-17:00
Contact person:	Georgi Kabaivanov, Country Manager Bulgaria

Company:	Blueberry Voyage
City:	Bangui
Mailing Address:	Avenue B.Boganda En face Restaurent 5 fourchettes A cote Ex sofia Credit, Bangui CAR.
Phone:	+236 75 41 42 04, +236 72 56 42 87, +236 72 20 30 30
E-mail:	mkumar@blueberry-travel.com, ksingh@blueberry-travel.com

City:	Abijan
Address:	Plateau : Avenue Chardy, Immeuble le Paris
Mailing address:	01 BP 5897 Abidjan 01
Phone:	Reservation & Ticketing Office/Refund related calls, all information Landlines: (0025) 2720219332 / 2720215538 / 2720219430
Fax:	(0025) 20219025
E-mail:	Abjres@ethiopianairlines.com
Working hours:	Mon-Fri 08:00-16:00 Sat 09:00-12:00

Airport:	Port –Bouet Aeroport F.H.B.
Address:	01 BP 5897 Abidjan 01
Manager Airport Services – Abidjan:	Passenger
Tel:	(00225) 0505063294/(00225) 0575182592
E-mail:	ABJAPT@ethiopianairlines.com
Working hours:	Monday,Tuesday,Friday :08:00 - 16:00 Thursday& Sunday : 09:00 - 15:00 Wednesday&Saturday: 07:00-13:00
Cargo related	Tal aviation
Tel	(00225) 0778432499/0566004442
Email	ops.abj@talcargo.com

Company:	TAL Aviation CZ sro
City	Prague
Mailing Address:	TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC
Phone:	+420-224 815 374
Fax:	+420-224 815 379
Contact person:	Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia
Email:	Karla.S@tal-aviation.cz ethiopian@tal-aviation.cz
Working hours:	Mon - Fri: 09:00 - 17:30

Company:	TAL Aviation CZ s.r.o.
Address:	V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic
Phone:	+420 224 815 378
Email:	ethiopian@tal-aviation.cz
Working hours:	Mon-Fri: 09:00-17:00
Contact person:	Karla Svobodova, Sales Manager Czech & Slovak Republic

City:	Malabo
Address:	Independence Avenue. PDGE Building 2nd floor
Mailing address:	P.O.B 475 Malabo, Equatorial Guinea
E-mail:	SSGADMIN@ethiopianairlines.com SSGCTO@ethiopianairlines.com stephaniep@ethiopianairlines.com lenam@ethiopianairlines.com
Phone:	Office: +240-333-090588 +240-333-090593 Mobile: +240-222-671141
Working hours in LCL:	Mon – Fri 08:30 – 17:00

Airport:	Malabo International Airport
Address:	Malabo
Tel:	Office +240-333-094248 Mob +240-222-177327
E-mail:	SSGAPT@ethiopianairlines.com alfonsor@ethiopianairlines.com mariat@ethiopianairlines.com
Working hours:	Operational

Phone:	082 582 6135 (24 hours all year round)
Customer Relations	ethiopian.customercare@apg-ga.com

Phone:	+33 1 48 16 04 08 / 09 or +33 1 74 37 04 80
Web:	http://www.worldtracer.aero/filedsp/et.htm

Airport Office
Airport:	Roissy Charles de Gaulle (CDG) - Terminal 2A
Mailing Address:	CP 30237 Tremblay-en-France - 95742 Roissy CDG cedex - France
E-mail:	parapt@ethiopianairlines.com

General Sales Agent (Passenger)
City:	Paris
Company:	Air Promotion Group (APG)
Mailing Address:	66, Avenue des Champs-Elysées (Building E - 2nd floor) - 75008 Paris (M° Franklin Roosevelt)
Phone:	0825 826 135
Fax:	+33 153 771305
E-mail:	resa.ethiopianairlines@apg-ga.com
Working hours:	Mon - Fri 09:00 - 17:30 (ticketing desk) Mon - Fri 09:00 - 18:00 (call center)

General Sales Agent (Cargo)
Company:	ATC AVIATION SA
Address:	ATC Aviation Services SA BP 13 526 3 Rue du cercle 95709 Roissy CDG Cedex / France
Phone:	+33 1 7003 8052 / 53 / 54
Fax:	+33 1 7003 8050
E-mail:	ethiopian.fr@atc-aviation.com

Airport:	Aéroport Marseille Provence
Mailing Address:	13700 Marignane Cedex, France
E-mail:	parapt@ethiopianairlines.com

General Sales Agent (Passenger)
City:	Marseille
Company:	Air Promotion Group (APG)
Mailing Address:	8 Boulevard de Dunkerque – 13002 Marseille
Phone:	+33 4 20 10 56 40
E-mail:	resamrs@apg-ga.com
Working hours:	Mon - Fri 09:30 - 12:30 / 13:30 - 17:30

City:	Accra
Address:	Cocoa House Ground floor, Kwame Nkrumah Avenue
Mailing address:	GP 3600 Accra Ghana
E-mail:	Area Manager’s: YemisrachAl@Ethiopianairlines.Com (Yemesrach Alemayehu) or acccto@ethiopianairlines.com
Phone:	+233302664858
Fax:	(233-302) 673968
Working hours:	Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 09:00 - 13:00

Airport:	Kotoka International
Address:	Kotoka International Airport
Phone:	+233 24 242 6303 (233 302) 775168/778993
E-mail	accapt@ethiopianairlines.com
Working hours:	Mon - Fri 08:00-12:00 [APT Office hours subject to the seasonal flight schedule]

Address:	104 Windfall, Sahar Plaza Complex, Andheri Kurla Road Chakala Andheri East, Mumbai 400 059
E-mail:	bomres@ethiopianairlines.com
Tel:	022 68460904
Reservations:	Res: Toll Free 0008000401687 Accounts:68460902 Sales: 68460903 Admin: 68460901

City:	Mumbai
Address:	E8 – 3060 Level 3 Chhatrapati Shivaji International Airport New Terminal 2B, Sahar Road, Andheri East Mumbai 400 099
Phone:	66859410 / 66859411/ 28366700 Ext 3514
Fax:	66859412
E-mail:	narendrak@ethiopianairlines.com

City:	Delhi
Address:	Room no -7,Ground level-IV,Terminal III,IGI Airport New Delhi 110 037
E-mail:	Delapt@ethiopianairlines.com
Phone:	49638656 /657 /658 Fax: 49638656 Duty Manager -9811412414
Cargo:	Tel :25653739/40 E-mai:Delcgo@ethiopianairlines.com

Company	BENZY HOLIDAYS PVT LTD (OVQ 14389141)
City:	Ahmedabad
Address:	101 Crystal Arcade, C. G. Road, Navrangpura Ahmedabad 380 006
Phone:	(079) 26403525, 30013430/32 26404557
E-mail:	reservations@benzyethiopian.com & accounts.amd@benzyethiopian.com
Sales Executive	Kaushik Mehta 07820003525 sales@benzyethiopian.com
Admin Incharge	Shoba Kokate 09920213661 shobha@akbartravels.in
Executive Director	Iqbal Mody 09923798441 iqbalmody@benzyholidays.co.in
Company	EXPLORE HIMALAYA TRAVEL INC.
City:	Nepal
Address:	Amrit Marg, Bhagawan Bahal, Thamel, Kathmandu, Nepal GPO Box: 4902
Phone:	00977 1 4423370, 4418400 Fax: 00977 1 4412888
President:	Mr. Suman Pandey, Mobile: 00977 9851020294 Email: suman@explorehimalaya.com
Sales Manager:	Mr. Rajesh Gurung , Mobile: 00977 9841163470 Email:et@explorehimalaya.com OR etktm@explorehimalaya.com
Ticketing Desk:	Ms Pampha Budhathoki, Mobile: +977 98681431
Company	LEONARD TRAVELS PVT LTD (WJX 14383423)
Address:	Tej House 1st floor, 5 Mahatma Gandhi Road Pune 411 001
Phone:	(020) 41227999/ 26056451/ 26131647 Accounts: 41210069
Fax:	(020) 26130782
Manager:	Kajal Bhojwani Mobile: 9325066588/ 7620099991 Karan: 9860401352
E-mail:	kajal@leonardtravels.com; Karan Bhojwani <karan.l.bhojwani@gmail.com>
Campany	RHYTHM TOURS & TRAVELS LTD
Address:	49,Motijheel C/A, Shapla Bhaban, 4th Floor,Dhaka-1000, Bangladesh
Phone:	+88 02 59160681, +88 02 59160682
Managing Director:	Shohag Hossain,Managing Director Mob:+8801746786356, Email:shohag@rhythmgroupbd.com, dhakagsa@ethiopianairlines.com Palash Saha, Mob: +8801714035422, Email: palash@rhythmgroupbd.com Nazmul Abdeen, Mob: +8801711144788, Email: nazmul@rhythmgroupbd.com
Website:	www.rhythmgroupbd.com
Company	VMS AVIATION AIR SERVICES (PVT) LTD (UBN 07300171)
Address:	ASHALIN COURT, NO.91, 02ND FLOOR GALLE ROAD, COLOMBO - 04 SRI LANKA 00400
Phone:	0094 11 7550714/15, 011 2559591.
Fax:	0094 11 2580737
E-mail:	vikky@vmsaviation.com 0094777752328 vinoth@vmsaviation.com 0094779634809
Company	SHARAF CARGO PVT LTD (Cargo)
Address:	Unit-B,2nd Floor, Air Cargo Complex,Old Airport, Ahmedabad 380 004, Gujarat, India
Sales Manager:	Name:Mr. Dharmesh Panchal Tel: +91 79 65244080(D) Fax : +91 79 26554296 Cell:+91 9898060627 Email:panchal@in.sharafcargo.com
Senior Executive:	Mr. Deepak Bhatia Tel :+91 79 6524 4081(D) Fax:+91 79 2655 4296 Cell:+91 96625 39187 E-mail: bhatia@in.sharafcargo.com
Sales Executive:	Mr. Yogiraj Barot Landline number :+91 88660 44090/88660 24408/88660 44081 Fax:+91 79 2655 4296 Cell:+91 8347471502 E-mail: Yogiraj.barot@in.sharafcargo.com
Assistant General Manager :	Mr Samir Mahajan Cell: +91 9819371704 Email: Mahajan@in.sharafcargo.com

Company	STIC TRAVELS PVT. LTD Ethiopian Airlines (Dedicated office)
Address:	Ethiopian Airlines Unit NO.101, Consulate-1,No. 1, Richmond Road Bangalore -560025
contact:	Mr.Srinivasan Jayaseelan- Regional Manager Sales-South India - Mobile- +919677762212 ; E-mail:- srini.jayaseelan@sticgroup.com Ms Sajitha Menon- Assistant Manager Sales - Mobile- +91 9986019105 ; E-mail:- sajitha.menon@sticgroup.com Mr Sam Joseph- Assistant Manager Sales - Mobile- +91 9944214925 ; E-mail:- sam.joseph@sticgroup.com Ms. Talath Nasreen – Manager Reservation & Ticketing, Mobile :- 9945013495 Email :- talath.nasreen@sticgroup.com
Phone:	(080) 43587900/ 22202408/22256194/22269182/41235446
Fax:	(080) 22202409
E-mail:	etreservation.blr@sticgroup.com
Company	STIC TRAVELS PVT. LTD (RZQ 14381496)
Address:	Alps Building, 1st floor 56 Janpath, New Delhi – 110001
Phone:	(011) 23312304 / 23320845
Fax:	(011) 23329235
Contact :	Mr. Kirubel Shitahun: Mob: 9811139111 Email: kirubels@ethiopianairlines.com Mr Sandeep Kumar Meena :Mob 9910061099 Email:- etsales.del@sticgroup.com Ms Kalpana Ganju : etreservation.del@sticgroup.com Ms. Anju Wariah- VP- Strategic Alliances & Corporate Affairs, Mob 9886428326 anju.wariah@sticgroup.com
Company	STIC TRAVELS PVT. LTD (WKG 14000114)
Address:	No 3-5-874/A, Ground floor, Vipanchi Estate, Hyderguda, Hyderabad – 500029, Andhra Pradesh
	Ms. Swethna Neelam, Mobile:09391138302 Email: hyderabad@sticgroup.com
Phone:	(040) 66618755 / 23231451 / 23210131
Fax:	(040) 66612966
E-mail:	hyderabad@sticgroup.com
Company	STIC TRAVELS PVT. LTD (WHQ 14000151)
Address:	Gooptu Villa, 1st Floor, 6/1A Middleton Street, Kolkatta -700071 (West Bengal)
Phone:	+91-33-22890440, 22890441, 22890442
E-mail:	kolkata@sticgroup.com
	Mr. Biplab Chatterjee, Mobile: 8981064879; Email: biplap.chatterjee@sticgroup.com
Company	STIC TRAVELS PVT. LTD (WER 14000136)
Address:	Temple Tower, 672, Anna Salai Nandanam, Mount Road, Chennai – 600035
Regional Manager Sales :	Mr. Srinivasan Jayaseelan Mobile:9677762212 Email: srini.jayaseelan@sticgroup.com
Phone:	(044) 24330211/24351829 24330659/24330098
E-mail:	chennai@sticgroup.com
Company	STIC TRAVELS PVT. LTD
Address:	2nd floor, 301 Alfa Estate Building – 39,G.T. Road, Jallandhar – 144001, Punjab
contact:	Mr. Amit Sharma-Mobile 9815024589; amit.sharma@sticgroup.com
Phone:	(0181) 2232056/58
Fax:	(0181) 2230961
E-mail:	jallandhar@sticgroup.com

Company	STIC TRAVELS PVT LTD
Address:	Corporate Office Only STIC Travel Group2nd Floor, Tower C, Cyber Greens DLF Phase III Gurgaon , Haryana 122 002
Phone:	0124 4595300
Fax:	0124 4114196
E-mail:	info@sticgroup.com
Contact:	Cochin, Trivandrum & Coimbatore has travelling Salesman Contact: Mr. Augustine Ibraham, Senior Executive Sales: 9886866574 Email: kerala@sticgroup.com

City	Maputo
Address:	Maputo International Airport
>Phone:	+258 21467805/+258848672917
Email:	MpmApt@ethiopianairlines.com
Working hours:	08:00-17:00

Company:	Lusoglobo Tours, LDA
Mailing Address:	Av. Kenneth Kaunda 1174, Sommershield, Maputo
Phone:	Cell: +258823144211/+258875072366 WhatsApp: +258845072366 Landline: +258 21487514/21487517
Email:	etgsampm@ethiopianairlines.com recepcao.ltours@gmail.com
Working hours:	Mon-Fri 08:00-17:00 Saturday: 09:00-12:00 Sunday/public holidays- Closed

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Sales/Town office - GSA /Own Office
Full details of office/GSA	Aviareps; Øvre Slottsgate 6, 0157 Oslo, Norway ; Mon-Fri; 09:00-16:00 during working days/hours and off hours including holidays (if office is served through GCC) 47 22 06 44 01
Email	etres.norway@aviareps.com
Facebook	https://www.facebook.com/ethiopianairlines.no/?ref=aymt_homepage_panel
twitter	http://www.twitter.com/flyethiopian

Airport Information
Full details of Ground Handling company	SAS Ground handling, Lufthavnvegen, 2060 Gardermoen; 0800-2100; Basic ground handling. ATO service 16:30-20:00; Tanatour service 0047 64 81 27 00
contact - telephone	0047 64 81 27 00
email	PAX svc sgsosl@sas.no
Airport Check in area	Gardermoen Airport, Check in Area 4, baggage drop off is available, contact the lead Agent at the counter
Check in hours	3hr before departure
Lounge Name	OSL lounge; SAS Gold Lounge

Baggage Service
Full details of Handling company	SAS Handling; 08:00-17:00
Email	bagservice.osl@sas.no;
Contact	4795716693
escalation	marianne.holst@sas.no

Lost & Found
Lost & Found	Lost and Found
Contact	4764813477
email	hittegods@abss.no/td>
website	https://avinor.no/en/airport/oslo-airport/plan-your-trip/lost-and-found/

Cargo
Cargo Sales Agent 1	NordicGSA AS; Næringsparkvegen 10, 2060 Gardermoen, Norway ; +4763930690;info@nordicgsa.no; 09:00-17:00
Cargo Sales Agent 2	Abirta Cargo Services; Burgata 01, 182 Oslo Tel 929 94 363; Email cargo@abirta.no
Cargo Handling	Oslo Seafood & Cargo Center AS (OSCC) Head Office & Terminal Edvard Griegs Veg 45 2060 Oslo Airport Gardermoen, Norway
Contact - Telephone	Import Dept. Tel: +47 63 94 24 03 and Export Dept. Tel: +47 63 94 24 09
email	export@oscc.no and import@oscc.no
website	https://www.oscc.no/

General country Information
Airport website	https://avinor.no/en/
customs country website	www.toll.no
visa regulations country website	https://www.udi.no/en/ https://www.schengenvisainfo.com/norway-visa/
Live Animal/Petc handling	any country specific information you need to be incorporated - www.mattilsynet.no

Contacts - for internal use only
Regional Manager	Wogayehu Teref; +46 702622268; WogayehuT@ethiopianairlines.com
Traffic and Sales Manager Norway	Maedot Yemaneberhan; +4746262227; MaedotY@ethiopianairlines.com

Company:	TAL Aviation Poland Ltd
City	Warsaw
Mailing Address:	TAL Aviation Poland Ltd., Al. Ujazdowskie 20, 00-478 Warsaw, POLAND
Phone:	+ 48 22 627 2259, Sales + 48 22 625 0467
Fax:	+ 48 22 625 3146
Contact person:	Mr. Radoslaw Grabski, Sales Manager Poland Email: talsales@tal.pl, rgrabski@tal.pl
Working hours:	Mon - Fri: 09:00 - 17:00

Company:	TAL Aviation Poland Sp. z o.o.
Address:	Al. Jana Pawla II 11, 4^th floor, 00-828 Warsaw, Poland
Phone:	+48 22 627 2259
Fax:	+48 22 625 3146
Email:	ethiopianairlines@tal.pl
Contact person:	Radoslaw Grabski, Country Manager Poland
Working hours:	Mon - Fri: 09:00 - 17:00

Company:	TAL Aviation S.R.Ld
Address:	3-5 Reinvierii Street, Mezanin, Sector 2, Bucharest, Romania
Phone:	+4021 315 1359
Email::	ethiopianairlines@talaviation.ro
Working hours:	Mon-Fri: 09:00-17:00
Contact person:	Iulian Scrieciu, Country Manager Romania