How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Updates on COVID-19 (Corona Virus)

Ethiopian Charter Flights

Speak to us today to find out more about our on-demand charter services and renting an entire aircraft. with a choice of passenger aircraft and dedicated freight fleet for cargo shipments, our charter solutions are flexible, convenient and fully customisable

Frequently Asked Questions

A cargo charter flight is a special dedicated flight for customers where required capacity of aircraft is sold for cargo carriage to any destination based on customers request.

Air cargo flights are the best option for customers who need to save time; money and energy of its customer.

We provide a charter flight to any destination carrying any cargo ( Per IATA standard and A/C capacity) with options for part charter or full charter option.

You may fill the form in our website or you may contact us through email or Telephone.

Ethiopian payment terms are based on agreements made between parties , but for any charter flight payment have to be settled before three days prior to operation.

We provide the most reliable charter flight with special care for shipments with our trained staffs.

Depending on the route, the distance and nature of load, Our cargo charter team always ready to assist in details. Please contact…

Yes our charter quotation include Standard Economy Meal, all Airport and other related government Taxes except Cargo related taxes if cargo is part of the charter.

It will require 6-12 hours for domestic and for international 24hour to 72hour based on the AC availability and some countries require advance permit requests.

Flight ticket e-mail confirmation.
Boarding pass.
Passport, including residency visa page, if applicable
COVID-19 positive test result that should be dated on or after the first day of travel.
Provide an email address and contact number where you can be reached and the details of those assisting you.
Or any other document requested by ASSISTANCE COMPANY for processing your request Internal You will also need to allow ASSISTANCE COMPANY to have access to your medical data in order to arrange assistance.

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Frequently Asked Questions

1. What is a cargo charter flight ?

2.What are the Advantages of Using an Air Cargo Charter Flight ?

3.What kind of services Ethiopian provides on a cargo charter flight ?

4.How can I book a charter flight ?

5.What are Ethiopian cargo charter payment terms?

6.How trustable is Ethiopian Cargo charter flight ?

7.How Much does it Cost to Ship by Air ?

8.Will a charter rates include Meal, Tax and other charges ?

9.How Fast Can you arrange a charter flight ?

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