FAQs at your fingertips

Search a country

Selected country


Singapore

All countries


Ethiopian Airlines advises passengers traveling to or from Kigali between 21–28 September 2025 to plan ahead due to road closures during the UCI Road World Championships. Although flight schedules remain unchanged, travelers may face significant delays reaching Kigali International Airport. Passengers are commended to leave atleast 2–3 hours earlier than usual and stay updated via local traffic advisories. The airline will not be responsible for missed flights caused by traffic disruptions. Further event details and contact information are available through official Kigali 2025 platforms. We appreciate your understanding and cooperation, and we look forward to welcoming you onboard.

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

FAQs at your fingertips

This FAQ page brings together the most common questions travellers ask about their trip. Here you’ll find practical information on flight booking steps, accepted payment methods, how to complete online check-in, and what to know about baggage allowance, excess baggage, and restricted items. We’ve also included details on ShebaMiles frequent flyer benefits, earning and redeeming miles, as well as account support.

You can use this section to get quick answers before you travel—like how to change or cancel a booking, what documents you need at check-in, or how to track your baggage. If you’re planning to pay with cards, vouchers, or other options, you’ll find clear guidance here too. Frequent flyers can explore how to earn miles on flights, upgrade seats, or access partner offers through ShebaMiles.

Frequently asked questions

we are here to help!
Booking FAQs
Booking FAQs

Explore our Booking FAQs for detailed answers to your questions about Ethiopian Airlines tickets.

Payment FAQs
Payment FAQs

Explore our Payment FAQs for detailed answers to your questions about Ethiopian Airlines ticket payments.

Check-in FAQs
Check-in FAQs

Finding answers to your check-in questions is easy just browse through our FAQs for helpful solutions and tips.

Baggage FAQs
Baggage FAQs

Browse our Baggage FAQs for detailed information on limits, fees, and special item handling.

Shebamiles FAQs
Shebamiles FAQs

Explore our ShebaMiles FAQs for quick answers to all your questions about membership, rewards, and more!

Other FAQs
Other FAQs

Check out our FAQs for comprehensive answers to all your queries about Ethiopian Airlines services.

Found what you are looking for?

continue your journey here
Ethiopian Airlines A Star Alliance Member