How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Car Rental and Airport Transfer

Updates on COVID-19 (Corona Virus)

Update on ticket rules to/from Tel Aviv

Search a country

Selected country

Togo

English

All countries

Notifications

Update on ticket rules to/from Tel Aviv

Rent a Car / Book Airport Transfer

Complete your travel plans by booking your Car Rental and Airport Transfer through our partner Car Trawler.

Our Airport Transfer service includes but not limited to taxis, ride-hailing services, transfer services, and chauffeur drive vehicle rental, private transfers, business class transfers, first-class transfers, bus, and mini bus transfers, train transfers, and limousine transfers.

Rent a Car Book Airport Transfer

Why should I hire a car or book an airport transfer through Ethiopian?

You’ll find great rates for car hire in over 30,000 locations in more than 145 countries, and with over 1,200 international suppliers.

and widest range of city transfers–9500 locations worldwide.

Book the entire journey on ethiopianairlines.com
24/7 contact center
Great value and low rates
Simple three‑step booking process and secure online payment system

If you have any queries prior to picking up your rental car, please email reservationsdept@cartrawler.com

For any queries after you’ve hired the car, please use cartrawlersupport@cartrawler.com

If you have any questions about car-hire/transfer, please visit the Car Trawler website (Opens an external website in a new window).

FAQ

Car-hire/Transfer bookings on ethiopianairlines.com are made through our partner CarTrawler.

- If you have any questions about car-hire/transfer, please visit the CarTrawler website (Opens an external website in a new window).

- If you have any queries prior to picking up the hire car, please email reservationsdept@cartrawler.com(Opens your email client).

- For any queries after you’ve hired the car / booked Transfer, please use customercare@cartrawler.com(Opens your email client).

No, but will be available in the near future.

No, but will be available in the near future

Subscribe to our email newsletter to receive updates

Book a Trip

Flight Network

Special Deals

Virtual Tour of our Modern Aircraft

Explore

Top Flights

Destination Deals

ET Special

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Services

Services at the Airport

On Board Services

Help and Contact

Book a Trip

Flight Network

Special Deals

Virtual Tour of our Modern Aircraft

Explore

Top Flights

Destination Deals

ET Special

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Services

Services at the Airport

On Board Services

Help and Contact

Search a country

Notifications

Notifications

Update on ticket rules to/from Tel Aviv

Rent a Car / Book Airport Transfer

Rent a Car Book Airport Transfer

Why should I hire a car or book an airport transfer through Ethiopian?

FAQ

Subscribe

Ethiopian App

Social Media