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Refund policy

Full Refund is authorized only in the form of a travel voucher/credit note for all ticketed bookings for travel between 01-MAR-2020 till 30-JUN-2020. Travel vouchers can be issued for fully unutilized value of the ticket

Terms and conditions

  • This policy is applicable to all existing destinations across the Ethiopian international network (Excluding domestic flights within Ethiopia)
  • Full cash refund permitted only where ET operation/flight has been cancelled for the originally booked/ticketed flight/date.
  • If travel voucher/credit note is required to be refunded to cash, applicable cancellation fee per fare rule shall apply and request needs to be made until 31-DEC-2020.
  • Travel vouchers are issued per passenger and are non-transferable. 
  • No show fee will apply at all times except when flight is cancelled involuntarily by the airline. 

Please ensure that your contact information is updated by visiting Manage Booking page of our website so we can let you know directly if your flight is affected.

Please note that travel voucher can be issued only for tickets that have not been utilized fully.

Your booking reference number is the six-character code made up of only letters(A-Z). Your ticket number is a 13-digit number that starts with 071.

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