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Rules and Regulations for Flight Change

  • Make sure to provide full information while completing the form.
  • Price is always subject to change.
  • If a date change is requested on or after the flight date, an additional NO SHOW fee will apply.
  • For bookings originally made on mob app/Ethiopian Airlines official website you may directly process flight change by  clicking here
  • For Ticket change and Refund policy due to Covid-19, click here.
  • Please be advised that this request will not be reversed once application is submitted by filling out this form.

Rules and Regulations for Refund

  • Make sure to provide full information while completing the form.
  • If refund is requested on or after the flight date, an additional NO SHOW fee will apply.
  • For ticket issued by travel agency, please contact the respective office where the ticket is issued for refund request.
  • For ticket originally purchased on cash or through bank deposit please contact the nearby Ethiopian Ticket office or your travel agency.
  • For bookings originally made on mob app/Ethiopian Airlines official website you may directly process refund by clicking here
  • In case of service interruptions due to airline's schedule change and cancellations,  complete below refund form for extra services such as; seat selection, upgrading, extra baggage requests, WIFI services, lounge access and priority boarding.
  • You have the option to keep your ticket open and use it at any time within one year from the ticket issuance date.
  • Please be advised that the booking will be cancelled for the entire journey.
  • Please be advised that this request will not be reversed once application is submitted by filling out this form.
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Ethiopian Airlines A Star Alliance Member