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Rules and Regulations for Refund

  • Make sure to provide full information while completing the form.
  • If refund is requested on or after the flight date, an additional NO SHOW fee will apply.
  • Due to many refund requests because of COVID-19, the refund process might take up to three to four weeks.
  • For ticket issued by travel agency, please contact the respective office where the ticket is issued for refund request.
  • For bookings originally made on mob app/Ethiopian Airlines official website you may directly process refund by click here
  • In case of service interruptions due to airline's schedule change and cancellations,  complete below refund form for extra services such as; Seat selection, Upgrading, Extra Baggage requests, WIFI services, Lounge access and Priority Boarding.
  • You have the option to keep your ticket open and use it at any time within one year from the ticket issuance date.
  • Please be advised that the booking will be cancelled for the entire journey.
  • Please be advised that this request will not be reversed once application is submitted by filling out this form.
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