How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Mises à Jour sur COVID-19 (Virus Corona)

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Bagages retardés, perdus ou endommagés

Déclarez un bagage retardé à l’aéroport ou en ligne

Les bagages retardés, perdus ou endommagés doivent être déclarés auprès d’Ethiopian Airlines immédiatement après votre
arrivée et avant de sortir de la zone où se trouve le bureau du Service bagage afin d’obtenir un numéro de référence personnel.

Ethiopian Airlines ne sera tenu responsable pour tous dommages mineurs sur votre bagage telles que des rayures, des marques
ou bosses

Si votre bagage n’a pas été livré vous pouvez remplir en ligne un Inventaire de Bagages et Formulaire de Réclamation (BICF)
en utilisant le lien ci-dessous et qui sera transmis au bureau local d’Ethiopian Airlines.

Inventaire de Bagages et Formulaire de Réclamation

Contact du bureau local d’Ethiopian Airlines

Pour le moment votre bagage n’a pas été retrouvé et Ethiopian Airlines s’en excuse. Tous les efforts sont mis en place pour localiser
votre bagage et vous le renvoyer. La période de recherche s’étend jusqu’à 25 jours après la notification de perte de bagage.
Durant cette période, le système automatique de traçage recherchera les références de votre bagage dans tous les aéroports susceptibles d’avoir des bagages similaires non collectés.

Découvrez où se trouvent vos bagages en ligne

Une fois que vous avez enregistré votre réclamation vous pouvez la suivre en cliquant sur le lien suivant.

Cliquez ici

Dans le cas où vous n’arrivez pas à joindre le bureau local d’Ethiopian Airlines, merci de contacter le Service Client d’Ethiopian

via le lien Support et commentaires.

Bagages retardés, perdus ou endommagés

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