Services for Customers with Disability Traveling to/from USA
Ethiopian Airlines is committed to providing safe, convenient, and comfortable service for its customers. The following information is provided to assist customers with disabilities in planning a trip with us.
The services outlined herein only apply to Ethiopian flights on the sector Addis Ababa - Washington DC or vice versa. If your travel includes other carrier(s), check directly with that carrier for your travel needs as different polices and procedures may apply.
We recommend that you make your special services request such as wheelchair assistance when you make your reservation. Although we do not require information about the extent of your disability, the more information we have about you, the better prepared we shall be to meet your needs.
We recommend that all customers make their reservations as far in advance as possible.
In cases where there are no level entry boarding bridges, we require passengers who will need to use a wheelchair lift or ramp device for boarding to check-in one hour early to permit adequate boarding time.
We also recommend that you contact us in advance if you,
If you are traveling with a battery powered respiratory assistive device that you will use in-flight, please contact us no later than 48 hours before the scheduled departure to confirm the expected maximum duration of the flight and to determine the required number of batteries to power your device.
Ethiopian offers accessible seating for customers with disabilities upon request. In order to ascertain that accessible seating is available for you, please contact us no later than 24 hours prior to the scheduled departure of your flight.
To reserve one of these designated disability seats, contact your agent or Ethiopian reservations at least 24 hours prior to departure.
Note: Aircraft change may affect your pre-assigned seat reservation. When this occurs, every effort will be made to accommodate your accessible seating needs.
Ethiopian staff are available to assist passengers with disabilities in boarding, deplaning and connecting with their flights.
We provide connecting flight assistance for individuals who may need help from one departure gate to another. If you are a non-ambulatory passenger requiring connecting assistance and you have a lengthy layover time, we recommend that you travel with a companion to ensure maximum comfort during the layover.
Wheel Chair Specific Services
Please ensure that your wheelchair batteries are clearly labeled as spill-able or non-spill-able so that we may establish and apply correct dangerous goods handling procedures.
For more details on the regulation of the Department of Transpiration (DOT) of the USA on the subject, please use the following link:
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