How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

COVID-19（コロナウイルス）の最新情報

Ligue para nós

スターアライアンス・ミーティング・プラス

ミーティング・プラスは、企業の国際会議出席のために用意されたスターアライアンス製品です。

少なくとも3カ国（会議の開催地を除く）からの50名以上の国際線利用の出席者に加えて30日前までのお申し込みが必要です。さらに、会議に参加される全員の航空券を発行する旅行会社をご指定いただく必要があります。

ミーティング・プラスのメリットとサービスの一部をご紹介します。

迅速かつ簡単なオンライン登録
航空会社のネットワークを利用した唯一のサービス
標準化されたグローバル契約
窓口の一本化
ビジネスクラスとエコノミークラスの運賃割引
出席者は、会員航空会社のマイレージプログラムでマイルを獲得できます。
会議開始日までの短い事前申込期間（30日間）
指定の旅行会社による航空券の発券

詳細はwww.staralliance.com/meetingplusをご覧ください。

エチオピア航空・ミーティング・プラス

エチオピア航空は、コンベンションおよびミーティングに関連するすべてのご質問に対応するために、マーケット開発部門に専門の連絡先を用意しています。次回のイベントのために、国際会議、ミーティング、またはスターアライアンス製品の契約に関する詳細情報をご希望の場合はお問い合わせください。下記のメールアドレスまでご連絡いただければ迅速に対応させていただきます。conventions@ethiopianairlines.com

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