How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

COVID-19（コロナウイルス）の最新情報

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新空港は2003年1月に運用を開始された、アフリカ大陸で最も便利で快適な空港の1つです。空港施設はより効率良く発着できるように設計されています。

新しいアディスアベバ・ボレ国際空港のターミナルⅡは国際線専用となり、ターミナルⅠではすべての国内線が運航されています。ターミナルⅠは旧空港ビルに位置し、国内線および近距離便のすべてが運航しています。

· 空港コード

ICAO: HAAB, IATA: ADD

· 滑走路

o 滑走路の長さ

Old RunWay: 3.7 Km旧滑走路：3.7 Km
New RunWay: 3.8 KM新滑走路：3.8 Km

o Runway angel and direction滑走路の方位と方向

West: (OLD) 07L, (NEW) 25 R西：（旧）07L、（新）25R
East: (OLD) 07 R, (NEW) 25 L東：（旧）07R、（新）25 L

· 旅客カウンター

国内線ターミナル:14台
国際線ターミナル: 28台

·旅客ターミナルの航空旅客輸送量

1日当たり52,800名
年間19, 219,200名

·搭乗口

国際線ターミナル: 7か所
国際線ターミナル 4か所

·空港サービス

各種レストラン、コーヒーショップ、フラワーショップ、ギフトショップ、土産物店、デューティーフリーショップと銀行。公衆電話、タクシー、インターネットサービスを完備。

· ターミナルマップ

国際線乗り入れ都市

· 空港コード

· 滑走路

· 旅客カウンター

·旅客ターミナルの航空旅客輸送量

·搭乗口

·空港サービス

· ターミナルマップ

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