How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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Updates on COVID-19 (Corona Virus)

Departure date // Return date //

Please choose your flight date correctly.

Before booking a flight, check the COVID-19 related entry restrictions to your destination.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

Those transiting/transferring through Singapore without seeking immigration clearance
Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Special Discounted Fare is Available if:

You are Ethiopian national, or you have a proof of residence in Ethiopia You have an international flight/ticket by Ethiopian Airlines.

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

No, I hold none of the documents

Remark : If you have an infant under the age of two, you will need to provide a birth certificate or any proof of evidence at the airport.

Flight 1

Departure date // Return * Date Departure date is required

Depart On

Flight 2

Departure date // Departure date is required

Add another flight (up to 6)

Before booking a flight, check the COVID-19 related entry restrictions to your destination.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

Those transiting/transferring through Singapore without seeking immigration clearance
Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

For the detail information, including the list of countries with risk of yellow fever, click here

Special Discounted Fare is Available if:

You are Ethiopian national, or you have a proof of residence in Ethiopia You have an international flight/ticket by Ethiopian Airlines.

No, I hold none of the documents

Remark : If you have an infant under the age of two, you will need to provide a birth certificate or any proof of evidence at the airport.

Departure date // Return * Date Departure date is required

Depart On

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Ethiopian Holidays is the tour operator wing of Ethiopian Airlines, highlights and promotes the very best of Ethiopian Airline’s destinations around Ethiopia and across the globe

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Get the best of Ethiopia's buzzing capital and the finest in hospitality at Ethiopian Skylight Hotel Addis Ababa.

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Get your visa and travel to Ethiopia, the land of your origins. You may also learn about Visa Programs and how to work as a foreign worker in Ethiopia.

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Join ShebaMiles for free and start enjoying the benefits while flying with Ethiopian Airlines and our partners. Join now to unlock exciting rewards and take your travel experience to the next level.

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Ethiopian Sheba Duty-free offers you a unique and abundant collection of duty-free items. Preorder your item here.

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Purchase MySheba Neighbour-Free Seat on your trip and enjoy more personal space and extra comfort

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Ethiopian Airlines invites travel agents to be our representatives. The competitive fares will undoubtedly create huge demand from passengers seeking convenient and affordable flights.

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Preferred Seat

Do you want a specific seat on your flight? To choose the best seat, go to our website or mobile app and select Manage Booking then choose the seat that is right for you!

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Enjoy onboard Wi-Fi to get in touch with your business, loved ones and access your favorite social media. Starting from $5 per hour to a full flight package of $25.

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