How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Call Center Survey

Aggiornamenti su COVID-19 (Corona Virus)

Call Us

IT

Ethiopian Customer Survey Questionnaire

Service Improvement Survey on Call Center

Dear Respondent,
We would like, in advance, to express our sincere appreciation for your co-operation in completing the below questionnaire. Please be confident as the data you provide us will be handled confidentially and used for the intended purpose only.
Please put “√” mark in the boxes for your replies.

How do you rate agents’ performance on the following points?

Q1. How do you rate understanding and helpfulness of the agent?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q2. Clarity, accuracy and reliability of the information provided

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q3. Was your issue resolved to your satisfaction level?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q4. The accessibility of the line and the time takes to talk to an agent

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q5. How would you rate our service in general?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q16. Would you like to leave any comments or suggestions regarding our products and services?

Feedback

Service Improvement Survey on Call Center

How do you rate agents’ performance on the following points?

Riguardo a noi

Informazioni

Servizio Clienti

Gruppo Etiope

Abbonarsi

App Etiope

Social media