Call Center Survey

Ethiopian Customer Survey Questionnaire

Service Improvement Survey on Call Center

Dear Respondent,
We would like, in advance, to express our sincere appreciation for your co-operation in completing the below questionnaire. Please be confident as the data you provide us will be handled confidentially and used for the intended purpose only.
Please put “√” mark in the boxes for your replies.

How do you rate agents’ performance on the following points?

Q1. How do you rate understanding and helpfulness of the agent?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q2. Clarity, accuracy and reliability of the information provided

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q3. Was your issue resolved to your satisfaction level?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q4. The accessibility of the line and the time takes to talk to an agent

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q5. How would you rate our service in general?

Excellent
Very Good
Good
Fair
Not Satisfactory
Poor
worst

Q16. Would you like to leave any comments or suggestions regarding our products and services?

Service Improvement Survey on Call Center

How do you rate agents’ performance on the following points?

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Informazione

Customer Support

Ethiopian Group

Ethiopian App

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