How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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Updates on COVID-19(Coronavirus)

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Cogli l'occasione per passare alla Business Class (Cloud Nine)

Hai prenotato il volo ET e vorresti godere dei vantaggi della Cloud Nine (Business Class)? Quindi sperimentare un'opzione di viaggio molto speciale se disponibile.

Sei pronto? Il tuo itinerario di volo potrebbe essere idoneo per un upgrade. Verifica se sei idoneo.

Rilassati nei nostri sedili all'avanguardia, goditi piatti cucinati per stimolare e soddisfare il tuo appetito e aver accesso alla nostra Cloud Nine Lounge per coloro che viaggiano dall'aeroporto di Addis Abeba. Non vediamo l'ora di vederti a bordo su uno dei voli ET!

Avviso: Sii veloce perché potrebbe esserci un altro passeggero che aggiorna il suo stato!

Come funziona l'aggiornamento a Cloud Nine?

Domande? Clicca qui to see the FAQs.

Il tuo codice di prenotazione

Il tuo codice di prenotazione ET è di 6 caratteri. In base a dove hai prenotato il biglietto, il riferimento di prenotazione che hai potrebbe apparire in modo diverso.

Se trovi una difficoltà a trovare il tuo riferimento di prenotazione ET, invia gentilmente il tuo numero di biglietto a upgrades1@Ethiopianairlines.com per verificare l'idoneità e inviarti un link di offerta per un upgrade.

Hai finalmente inviato la tua richiesta e una conferma è stata inviata al tuo indirizzo email. Vuoi aumentare le tue possibilità di ottenere aggiornamenti?

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Domande? Clicca qui to see the FAQs.

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