MySheba Neighbour-Free Seat Frequently asked questions

MySheba Neighbour-Free Seat gives passengers a more comfortable economy class experience by providing them with the ability to purchase one or more empty seats next to them. This ensures that no one sits beside them on the flight.

MySheba Neighbour-Free Seat is applicable for economy class ticket holders on Ethiopian operated flights (with “071 prefix”).Offers will be confirmed within 72hrs or less prior to departure.
It is also applicable if there are no pre-arranged service requests, such as but not limited to, medical and wheelchair assistance, unaccompanied minor assistance.

Rates vary per sector and destination.

You can purchase MySheba Neighbour-Free Seat using a major credit card; Master Card, Visa and American Express. The amount will be charged upon confirmation of the MySheba Neighbour-Free Seat.

Yes, you can purchase one seat or the entire row (two seats). Discounts are applied for multiple empty seat purchases.

No, MySheba Neighbour-Free Seat is only available for online purchase.

Your MySheba Neighbour-Free Seat is refundable for involuntary cases only attributable to the airlines operational reasons such as but not limited to, an overbooked flight, a change in equipment, a delay in the connecting that resulted in your missing the connection on which you were assigned a MySheba Neighbour-Free Seat seat.

If you have previously purchased a front row or exit row and still want to purchase MySheba Neighbour-Free Seat, the fee you paid for the previous pre-reserved seat is non-refundable.
And seat assignment will be given to you  for the MySheba Neighbour-Free Seat based on availability.

You can purchase more than one row if you are travelling with a companion who has purchased a full economy ticket on Ethiopian airlines. The second row will be in the name and booking of your companion.

Voluntary rebooking or cancellation will forfeit the MySheba Neighbour-Free Seat and no refund will be issued. Refunds are issued in the event of irregular operations, including, but not limited to, flight cancellations, aircraft change due to safety, security, or operational reasons.

We will try to accommodate you on your purchased MySheba Neighbour-Free Seat as much as possible and certain unavoidable circumstances such as but not limited to aircraft change, flight schedule or instances due to safety, security, and operational concerns may require us to change your seat.
The guarantee of your MySheba Neighbour-Free Seat will be reconfirmed during boarding. In the unlikely event that an extra seat assigned to you is not provided, a full refund will be processed to your credit card after your flight has departed.