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Face Masks Required
N.B Children age 5 and older should wear masks.
Suggestion: You can only wear a medical mask (masks with one-way valves or vents are not allowed).a
: Scarfs and bandannas are not counted as mask
Your safety and well-being are our highest priority. We have been taking precautionary measures based on recommendations from WHO, ICAO and IATA to protect our passengers, staff and the general public from the risk of COVID-19. As part of the ongoing effort to fighting the pandemic, we kindly ask all international and domestic passengers to wear face masks during check-in, boarding, in-flight, deplaning and at the airport. We ask all passengers to bring their own masks or face coverings.
Children under the age of 6 and passengers with underlying medical conditions are exempted from the above face mask requirement. However, Passengers with underlying medical conditions shall be required to present medical certificate ascertaining that they cannot wear face masks due to health reasons.
Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, December 31, 2021)
This policy is applicable for Passengers holding ET document (071) regardless of booking channel, which have been issued/to be issued (Sales) on/before January 31, 2022, for ticketed bookings (travel) between 01 March 2020 to April 30, 2022, due to COVID-19 Pandemic
Date Change Fee
If for any reason, Passengers are unable to travel on originally scheduled travel date, passengers must cancel reservation and exchange ticket with new travel at least one day before departure to avoid No-Show Fee.
Change requests can be performed through the Ethiopian Airlines sales offices, Global Call and Interaction Centre (GCIC), and the agencies from which the ticket was purchased.
Refunds:
Tickets that are issued on/before 31 dec 2020 are no more valid for travel.
N.B. Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.
Regular operating hours for passenger flights |
The Americas | ||
Number of Flight per Week | Flight dates | |
Buenos Aires (EZE, Argentina | 1X | MON |
Newark (EWR), United States | 4X | TUE,THU,FRI,SUN |
Sao Paulo (GRU), Brazil | 3X | MON,WED,SAT |
Washington Dulles (IAD), United States | 10X | Daily |
Chicago Ohare (ORD), United States | 4X | TUE, THU,FRI,SUN(will be 5x effective Mid Dec (MON added)) |
Toronto (YYZ), Canada | 3X | MON,WED, FRI |
NEW YORK (JFK), United States | 3X | MON,WED,SAT |
Europe | ||
Number of Flight per Week | Flight dates | |
Stockholm Arlanda (ARN), Sweden | 4X | TUE,THU,FRI,SAT(will be 5x Effective Mid Dec (WED added)) |
Athens (ATH), Greece | 2X | WED,FRI |
Brussels (BRU), Belgium | 7X | Daily |
Paris De Gaulle (CDG), France | 7X | Daily |
Frankfurt (FRA), Germany | 7X | Daily |
London Heathrow (LHR), United Kingdom | 7X | Daily |
Tel Aviv (TLV), Israel | 4X | MON, WED,FRI,SUN(will be 5x Effective Mid Dec (TUE added)) |
Rome Fiumicino (FCO), Italy | 6X | TUE,WED,THU,FRI,SAT,SUN(will be Daily Effective Mid Dec (MON added)) |
Milan Malpensa (MXP), Italy | 6X | TUE,WED,THU,FRI,SAT,SUN(will be Daily Effective Mid Dec (MON added)) |
Marseille, Marignane Airport(MRS), France | 3X | WED,FRI,SUN |
Geneva (GVA), Switzerland | 3X | WED,FRI,SUN |
Vienna (VIE), Austria | 4X | MON,WED,FRI,SAT |
Istanbul (IST), Turkey | 7X | Daily |
Manchester(MAN), United Kingdom | 3X | TUE,THU,SUN |
Oslo (OSL), Norway | 4x | TUE,THU,FRI,SAT(will be 5x Effective Mid Dec (WED added)) |
Moscow Domodedovo (DME), Russia | 2X | WED,FRI |
Asia | ||
Number of Flight per Week | Flight dates | |
Seoul (ICN), South Korea | 3X | TUE,THU,SAT |
Tokyo Narita (NRT), Japan | 3X | TUE, THU,SAT |
Shanghai (PVG), China | 1X | MON(Due to permit not operate on DEC) |
Hong Kong (HKG), China | 3X | MON,WED,FRI |
Jakarta (CGK), Indonesia | 3X | MON,FRI,SAT |
Beirut (BEY), Lebanon | 7X | Daily |
Manila (MNL), Philippines | 3X | MON,FRI,SAT |
Dubai (DXB), UAE | 21X | THREE Daily |
DOHA(DOH) QATAR | 3X | MON, WED, FRI |
Kuwait (KWI), Kuwait | 2X | TUE,SAT |
Muscat (MCT), Oman | 2x | TUE, FRI |
Guangzhou (CAN), China | 1X | SAT(operate 25 DEC) |
Chengdu (CTU), China | 1X | THU |
Jeddah (JED), Saudi Arabia | 4X | TUE,THU,FRI,SUN |
Riyadh (RUH), Saudi Arabi | 2X | MON,THU |
Kuala Lumpur (KUL), Malaysia | 1X | THU |
Bangkok Suvarnabhumi (BKK), Thailand | 5X | MON,WED,THU,FRI,SAT(will be 6x from 06 DEC (SUN added)) |
Central and South Africa | ||
Number of Flight per Week | Flight dates | |
Lusaka (LUN), Zambia | 7X | Daily |
Harare (HRE), Zimbabwe | 7X | Daily |
Ndola (NLA), Zambia | 2X | MON,SAT |
Kinshasa Ndjili (FIH), Democratic Republic of Congo | 7X | Daily |
Lubumbashi (FBM), Democratic Republic of Congo | 7X | Daily |
Windhoek (WDH), Namibia | 3X | MON,THU, FRI |
Lilongwe (LLW), Malawi | 3X | TUE,FRI,SAT |
Luanda (LAD), Angola | 1X | MON(Recommence as of 01 DEC) |
Brazzaville (BZV), Republic of Congo | 3X | TUE,FRI,SUN |
Pointe Noire (PNR), Republic of Congo | 3X | TUE,FRI,SUN |
Goma (GOM), Democratic Republic of Congo | 5X | MON,TUE, THU, FRI,SAT |
Nosy Be (NOS), Madagascar | 2X | TUE,SAT |
Johannesburg (JNB), South Africa | 14X | Double Daily |
Cape Town (CPT), South Africa | 5X | MON,TUE,THU,FRI,SAT |
Victoria Falls (VFA), Zimbabwe | 2X | TUE,SAT |
Maputo (MPM), Mozambique | 2X | WED,FRI |
Gaborone (GBE), Botswana | 2X | TUE,SAT |
Blantyre (BLZ), Malawi | 2X | THU,SAT |
West Africa | ||
Number of Flight per Week | Flight dates | |
Accra (ACC), Ghana | 7X | Daily |
Cotonou (COO), Benin | 3X | MON,WED ,SAT |
Malabo (SSG), Equatorial Guinea | 3X | MON,WED,FRI |
Douala (DLA), Cameroon | 5X | MON,TUE,THU,FRI,SAT |
Yaounde Nsimalen (NSI), Cameroon | 5X | MON,TUE,THU,FRI,SAT |
Dakar Blaise Diagne Airport (DSS), Senegal | 5X | MON,WED, FRI,SAT,SUN |
Dakar (DKR), Senegal | 5X | MON, WED, FRI ,SAT,SUN |
Abidjan (ABJ), Côte d'Ivoire | 5X | MON,TUE, THU,FRI,SUN |
Conakry (CKY), Guinea | 5X | MON,TUE, THU,FRI, SUN |
Niamey (NIM), Niger | 4X | MON,WED,THU,SAT |
Bamako (BKO), Mali | 5X | MON,WED, FRI,SAT,SUN |
Ouagadougou (OUA), Burkina Faso | 4X | MON,WED,THU,SAT |
Lome (LFW), Togo | 7X | Three with JFK and Four with EWR |
Abuja (ABV), Nigeria | 7X | Daily |
Lagos (LOS), Nigeria | 7X | Daily |
Maputo (MPM), Mozambique | 2X | WED,FRI |
Beira (BEW), Mozambique | 2X | THU, SAT |
Malabo (SSG), Equatorial Guinea | 3X | MON,WED,FRI |
Libreville (LBV), Gabon | 3X | MON,WED,FRI |
Gaborone (GBE), Botswana | 2x | TUE,SAT |
East Africa | ||
Number of Flight per Week | Flight dates | |
Hargeisa (HGA), Somaliland | 10X | Daily and TUE,THU,SAT |
Dar Es Salaam (DAR), Tanzania | 7X | Daily |
Entebbe (EBB), Uganda | 7X | Daily |
Kilimanjaro (JRO), Tanzania | 6X | Daily from MID DEC (WED added) |
Zanzibar (ZNZ), Tanzania | 6X | Daily from MID DEC (WED added) |
Djibouti (JIB), Djibouti | 10X | Daily and MON.WED,FRI |
Juba (JUB), South Sudan | 7X | Daily |
Cairo (CAI), Egypt | 7X | Daily |
Khartoum (KRT), Sudan | 14X | Double Daily |
Nairobi Kenyatta (NBO), Kenya | 14X | Double Daily |
Mombassa (MBA), Kenya | 7X | Daily |
Kigali (KGL), Rwanda | 10X | TUE,THU,SAT,FRI,SUN and MON,FRI |
Mahe Island (SEZ), Seychelles | 2X | WED,FRI |
Mogadishu (MGQ) , Somalia | 10X | Daily and MON,WED,SAT |
N'djamena (NDJ), Chad | 5X | MON,WED,THU,FRI,SUN |
Garowe(GGR), Somalia | 4X | MON,WED,THU,SAT |
Moroni (HAH), Comoros | 3X | MON,THU,SAT |
Bujumbura (BJM), Burundi | 4X | Daily day operation ((MON,WED,FRI,SAT evening) 6X Day time & 4x evening) |
Domestic Flights | ||
Number of Flight per Week | Flight dates | |
Araba Minch (AMH) | 5X | SUN, MON, WED, FRI, SAT |
Asossa (ASO) | 5X | MON, TUE, WED, THUR, SAT |
Awassa (AWA) | 7X | DAILY |
Axum (AXU) | 7X | DAILY |
Bahir Dar (BJR) | 28X | 4X DAILY |
Bale Robe (GOB) | 3X | TUE, WED,SAT |
Combolcha (DSE) | 5X | MON, WED,FRI,SAT,SUN |
Dire Dawa (DIR) | 28X | 4X DAILY |
Gambella (GMB) | 7X | DAILY |
Gode (GDE) | 2X | SUN, THU |
Gondar (GDQ) | 21X | 3X DAILY |
Jijiga (JIJ) | 28X | 4X DAILY |
Jimma (JIM) | 7X | DAILY |
Jinka (BCO) | 5X | SUN, MON, WED, FRI, SAT |
Lalibela (LLI) | 3X | SUN, TUE, THU |
Mekelle (MQX) | 21X | 3X DAILY |
Semera (SZE) | 3X | MON, THU, SAT |
Shire (SHC) | 5X | MON, THU, FRI, SAT, SUN |
ETHIOPIA Restriction Detail
Date: 10 November 2021
Effective 15th of November 2021, passengers arriving and departing to and from Ethiopia are recommended to use the PanaBIOS electronic System to verify their negative COVID-19 certificate in line with the Africa CDC Trusted Travel electronic verification rules and guidelines available here: www.africacdc.org/trusted-travel You should endeavor to use the same email address you gave to the lab in signing up for an account to use the PanaBIOS system at: trustedtravel.panabios.org
If you are departing from countries where a PanaBIOS registered lab (Trusted Lab) is not present, you can upload your Printed COVID 19 certificate by visiting www.globalhaven.org and signing up for an account. You can also do so at trustedtravel.panabios.org
The process of uploading your certificate can be initiated by clicking the "check in" button on the dashboard after logging in at www.globalhaven.org or trustedtravel.panabios.org. You will then be able to generate a Trusted Travel Code (TT Code) that is automatically integrated with Panabios Electronic System.
Should you encounter any difficulties, please reach out for support at: globalhaven@panabios.org
Date: 31 August 2021
Ethiopian Airlines strives hard to guarantee travelers peace of mind with regard to the advent of COVID-19
In response to the latest developments in the COVID-19 outbreak around the world, Ethiopian is taking extra steps to ensure our customers’ health and comfort, and to provide passengers with confidence and peace of mind when planning their travel.
Thoroughly cleaning of our aircraft
On all aircraft departing from its hub in Addis, Ethiopian Airlines has implemented enhanced cleaning and complete disinfection of all cabins as a precaution.
In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Ethiopian has placed its greatest focus on surface cleaning
Ethiopian uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly.
The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more.
All of Ethiopian’s aircraft are fitted with HEPA cabin air filters which are proven to filter out 99.97% of viruses. They also remove dust, allergens and microbes from the air recirculated into the cabin and cockpit, which helps to provide a safer, healthier and more comfortable environment for the passengers and crew.
Hand sanitizer are available at multiple locations at our airports
Hand sanitizer is available in our airports, lounges and on aircraft. Our customers and employees are welcome to use this as required. We also encourage regular hand washing.
Providing Personal Protective Equipment for our people
All of our aircrafts are equipped with biohazard kits and we have gloves, hand sanitizer and face masks to keep our staff and crew safe.
The safety and security of passengers and employees is always the top priority of Ethiopian Airlines. Accordingly, we are working closely with WHO, IATA and the Ethiopian Ministry of Health to ensure your health and comfort as you fly with us.
Health Screenings at Addis Ababa Bole International Airport
Medics stationed at Addis Ababa Bole International Airport and carry out continuous health screenings 24/7. Our flight crew are also equipped with all safety equipment they need to protect themselves and passengers from possible infection.
What is your policy on continuing flights to affected countries?
What measures are taken at Addis Ababa Bole International Airport to contain the virus?
How effective are the preventive measures at the airport?
Is the risk of contracting a virus on a plane higher than in a shopping center or in an office?
How safe is the air in modern aircraft?
What measures is the airline taking to help passengers whose flight plans have been affected because of the series of flight bans by different countries?
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