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If check-in is required, passengers are requested to arrive at the airport at least 2 hours prior to their scheduled departure time. Passengers who have completed online check-in but need to drop off baggage are also requested to arrive at least 2 hours before departure.

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

On-board WiFi Preferred Seat Priority Boarding Refund Protection Discover Addis Ababa E-SIM Service

Q. What is an e-Visa?

A. An eVisa is an electronic visa issued digitally and linked to your passport, eliminating the need for a physical visa sticker.

Q. What services are supported?

A. Tourist eVisa, ETA, and ESTA applications are supported. Additional visa types may be introduced based on destination requirements.

Q. How do I know if I need a visa?

A. Visa requirements depend on nationality and destination. The platform automatically determines eligibility during the application. Tip: Always verify eligibility before starting your application.

Q. How do I know if I need or am exempt from the Visa regulations for a particular country?

A. Visa requirements depend on your nationality and destination. The system will guide you during the application process.

Q. Can I apply for someone else?

A. Yes, you can apply on behalf of family members or companions using their documents.

Q. Can I apply for multiple applicants?

A. Each applicant requires a separate application, but they can be grouped under one reference for tracking.

Q. Does the system guide me?

A. Yes, the system validates required fields and guides you step-by-step. Important: Ensure all information is accurate before submission to avoid delays.

Q. I need a visa for two or more people. Can I do that under one application?

A. Each applicant is required to submit a separate application. However, multiple applications can be grouped under a single reference number for tracking purposes.

Q. What documents are required?

A. Passport, photograph, and travel-related documents. Requirements vary by destination.

Q. What are document standards?

A. Documents must be clear, high-resolution, in color, and match the application details.

Q. What are photo requirements?

Recent (within 6 months)

Plain background

No shadows or glare

Neutral expression

Tip: High-quality uploads improve processing speed.

Q. How do I know if my visa documents are complete?

A. The system will prompt you for all required documents based on embassy guidelines.

Q. Do I have to physically mail my passport to you?

A. No physical passport needed; a clear scanned copy is sufficient as eVisa applications are processed online.

Q. What is OCR?

A. OCR extracts passport data automatically to simplify the application.

Q. Is OCR always accurate?

A. Accuracy depends on document quality. Users must verify all data extracted. Important: Incorrect data may lead to delays or rejection.

Q. How can I track my application?

A. Use your reference number to track real-time status.

Q. What do statuses mean?

Draft – Pending completion

Ready for Submission – Complete

In Process – Under review

Decision Taken – Final outcome

Q. What happens if I make a mistake?

A. Your application may be placed on hold until corrections are provided. Important: Delays in correction may impact processing timelines.

Q. What are the processing times?

A. Processing depends on destination and immigration authorities.

Q. Is it guaranteed that I will receive my visa by a certain date?

A. Visa timelines may vary and are subject to immigration authorities’ discretion.

Q. Is approval guaranteed?

A. No, decisions are made solely by immigration authorities. Tip: Apply well in advance of your travel date.

Q. Do I need to print my eVisa?

A. It is recommended to carry a printed copy for verification.

Q. When am I charged?

A. Charges apply at submission or processing.

Q. How do B2B payments work?

A. Charges are deducted from the prepaid wallet at submission.

Q. What happens if my visa is rejected?

A. Decisions are made by immigration authorities. Fees are generally non-refundable.

Q. Can I reapply?

A. Yes, you may reapply after addressing any issues.

Q. Is my data secure?

A. Yes, your data is protected and shared only with relevant authorities.

Q. Do you have the contact information for Embassies?

A. Embassy contact information is publicly available on official government websites.

Apply e-Visa Track Application

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