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Payment Options

Ethiopian offers a wide selection of online payment options for customers to buy their ticket online.
Here below are types of payment options which are available to make payment easier for our esteemed customers.

Will I have to pay any fees for changing my ticket?
There is a rebooking fee associated with economy promotional, semi flex fares & Cloud9 restricted fares which can be refered in the fare rules while selecting the price .For economy full flex and cloude9 deluxe fare types there is no charge for changing ticket.

How much is extra kg on Ethiopian Airlines?
The rate for excess baggage is available on our website ,Please refer to Extra baggage

What if I miss my flight Ethiopian Airlines?
Please contact ET Global contact center or preferred travel agency

Which credit cards can be used for online booking?
You can pay with the following credit cards:
  • VISA Card
  • MasterCard
  • American Express
  • Diners Club / Discover
  • JCB Card
  • China Union Pay
  • UATP

How can I make payment with a credit card on
Once you’re on the payment page, you’ll be required to enter several pieces of information to complete the payment.
  • Choose "Credit/Debit Card" as Your Payment Method
    There will sometimes be an option to choose the type of credit card you’re using, e.g. Visa, MasterCard, Discover, American Express, or a store credit card. If your credit card processor isn’t listed in the box, the merchant doesn’t accept that type of credit card. You’ll have to use another type of credit.
  • Enter Your card details as it Appears on Your Credit/Debit Card
    Look at the credit card to verify that you’ve entered your name correctly. Then, enter your credit card information: the credit card number, expiration date, and security code. For Visa, MasterCard, and Discover, the three-digit security code will be printed at the back of the card after the credit/debit card number. The four-digit security code for American Express credit cards is printed on the front-right of the card, directly above the credit card number.
  • Submit the Payment
    Once you've ensured that everything is accurate, select the button to submit your order. If your card is enrolled for 3D Secure authentication you will be redirected to the issuing bank page and requested to enter additional information

What is 3D Secure, and how can I use it for my card?
3D Secure is an authentication protocol that provides an additional layer of verification for online payments. It is called “MasterCard Identity Check” at MasterCard, Visa Secure at Visa, and “Safe key” at American Express, “J/Secure” at JCB and “Protect Buy” at Diners and Discover. Ethiopian airlines is following the new legal requirements and is adapting all own payment processes according to the Strong Customer Authentication(SCA). SCA is the second European payment service directive (PSD2) requirement introduced to make online payments more secure and reduce the risk of fraud. This requirement applies to online payments made in the European Economic Area (EEA and the UK. In short, SCA means shoppers in Europe may need to complete extra levels of authentication when they pay online. These levels of authentication requires customers to verify at least two of the below three requirements:-
  • Something they know: for example password or PIN
  • Something they own : such as Cellphone or token
  • and Something they are for example Fingerprint, Facial features and others
The requirement of Payment Services Directive increases the security of electronic payments. Your transactions are now more protected and this allows you to make online purchases with peace of mind

How does the 3D Secure work?
If 3D Secure authentication is required for your online transaction, you will see an input window of your bank after you have entered your card details, prompting you to enter your password. If you enter all details correctly, the bank will confirm that you are the legitimate cardholder, and the payment process can be continued. The first time you make a payment in the 3D Secure system, you will be prompted to register for 3D Secure after entering your credit or debit card information. A dialogue box in which you can complete the registration will open directly from the bank that issued your card. Additional information on the 3D Secure can be found on your bank’s homepage.

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