How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Bid to Upgrade

Updates on COVID-19 (Corona Virus)

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Upgrade to Cloud Nine

Take a chance to upgrade yourself to Business Class (Cloud Nine)

Have you booked on Ethiopian flight and would like to enjoy the benefits of Cloud Nine (Business Class)? Then experience a very special upgrade option available.

Are you ready? Your flight itinerary may be eligible for an upgrade. Check to see if you are eligible.

Relax in our state-of-the-art seats, enjoy courses that are designed to stimulate and satisfy your appetite and have access to our Cloud Nine Lounge for those traveling from Addis Ababa Airport. We look forward to seeing you onboard on one of Ethiopian flights!

Notice:Be fast because there may be another passenger upgrading his/her status!

How does Upgrade to Cloud Nine work?

MAKE AN OFFER

Your offer is the amount that you are willing to pay in addition to original ticket cost to upgrade the cloudNine Business class.

ENTER PAYMENT INFORMATION

Your card will not be billed until your bid is accepted

REVIEW AND SUBMIT

The higher the office, the greater the chances of successful bid.

Your Booking Reference

Your Ethiopian booking reference is a 6-character. Based on where you booked your ticket, the booking reference you have may appear differently.

If you find a difficulty finding your Ethiopian booking reference, kindly send your ticket number to websupport@ethiopianairlines.com to check the eligibility and send you an offer link to for an upgrade.

You have finally submitted your offer and a confirmation have been sent to your preferred email address. Do you want to increase your chances of getting upgrades?

Questions? Click here to see the FAQs.

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Book a Trip

Flight Network

Special Deals

Virtual Tour of our Modern Aircraft

Explore

Top Flights

Destination Deals

ET Specials

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Service

Services at the Airport

On Board Services

Cloud Nine Services

Cloud Nine Services

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Upgrade to Cloud Nine

Take a chance to upgrade yourself to Business Class (Cloud Nine)

How does Upgrade to Cloud Nine work?

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Update on ticket rules to/from Tel Aviv

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