Delayed, Lost or Damaged Baggage

Delayed, lost, or damaged baggage refers to situations where the luggage of passengers traveling with Ethiopian Airlines experiences a delay in reaching the intended destination, goes missing entirely, or arrives with visible signs of damage.

As a general policy, baggage eligible for compensation will be evaluated for repair or replacement. However, ET is not liable for the destruction, loss or damage of any baggage caused by

  • Defects in the material of baggage itself or aging after use
  • Minor dents, cuts, scratches, scuffs, dents, dirt and stains.
  • Protruding parts such as cover/straps/hooks/belts & lock.
  • Damage due to over-packing or inadequate packing of baggage.

We apologize for the delay of your baggage. We guarantee to do everything we can to return it to you as soon as possible. To help us do that, please follow these steps:

  1. Report the delayed luggage to an Ethiopian Airlines representative at your destination airport..

  2. File a delayed Baggage claim and you can follow your claim status following this link Click Here

  3. We guarantee we will make every effort to locate your bag as quickly as possible.

  4. We will contact you immediately once your baggage is found to arrange delivery.

We sincerely apologize that your baggage has been lost. To help us investigate and reunite you with your belongings as quickly as possible, please follow these steps:

 Report the missing luggage to an Ethiopian Airlines representative at your destination airport.

  1. File a baggage claim report and track status online by clicking here: Click Here

  2. We will make every effort to locate your bag within the standard 25-day tracing period.

  3. You will receive daily updates on the status for the first 5 days, then every 3 days until your bag is found or the 25-day period ends.

  4. When filing your claim, you will be advised of any specific local laws or regulations that apply at your arrival airport.

We sincerely apologize that your baggage arrived damaged. To help us resolve this issue quickly, please follow these steps:

  1. Report any irregularities immediately before leaving the arrival hall

  2. You will be Offered a repair where available

  3. If damaged piece of baggage is repairable, you may be advised to have it repaired  and submits the repair invoice with Property Irregularity Report (PIR) for refund

Traveling with extra baggage? Ethiopian Airlines has you covered. Explore our options for additional baggage allowance and ensure a seamless journey. Click to learn more and pack without limits!
Extra baggage
Traveling with extra baggage? Ethiopian Airlines has you covered. Explore our options for additional baggage allowance and ensure a seamless journey. Click to learn more and pack without limits!
Extra baggage

  1. What are the safety concerns for cabin baggage?

Passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:


Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you.

  1. What are the rules and charges for travelling with animals?

Ethiopian shall accept only Dog or Cat into the cabin with limited number per compartment (2 in economy class and 1 in business class) with a box measuring dimensions not more than 55x40x20cms and does not exceed 8kgs including transport container, otherwise it should be loaded in belly.

  1. Is baggage transferred when I’m on connecting Ethiopian airlines flights?

Yes, Ethiopian receives connecting passenger’s baggage from other airlines. If luggage of connecting passenger is not submitted by the delivering carrier such connecting passenger should be informed using a slip prepared for this purpose that their luggage is not delivered to Ethiopian and hence not to expect at final destination.

  1. Can I carry firearms, weapons, and ammunition in my baggage?

Ammunition, firearms, sharp knives and/or other security-restricted items belonging to passengers shall not be carried inside cabin and/or flight deck (cockpit), and passengers must declare such items at the time of check-in. All ammunition shall be carried in the aircraft hold as checked baggage only and with approval of concerned Security Authorities.

 1. What is the free baggage allowance for my flight?

If you are traveling in Economy class piece system 2 pieces 23kg each and C-9 3pieces 23kg each or 2 pieces 32kg each.

Note that some weight system depends on the routes where you are traveling.

2. How much weight can I carry for my checked baggage?

It depends on the route and class if you are traveling in Economy class piece system 2 pieces 23kg each and C-9 3pieces 23kg each or 2 pieces 32kg each.

 3. What are the dimensions allowed for my carry-on luggage?

 (55cmx40cmx20cm)

4. Can I bring additional items like a laptop bag or a purse as hand luggage?

 Its possible to have the below Items on addition to carry-on luggage: -

1 Laptop, books, purse, 1iPad/1 phone but the maximum weight should not exceed 3kg.

5.Are there any restrictions on the number of bags I can check-in for free?

Economy class 2bags and business class 2/3bags

  1. What is Ethiopian Airlines' allowed size and weight for carry-on baggage in Economy class?

In Economy class with Ethiopian Airlines, passengers are allowed 1 piece of hand luggage with a maximum weight of 7 kg and a maximum dimensions equal to 23 x 40 x 55 (cm) .

  1. What is the carry-on baggage allowance for Business class passengers with Ethiopian Airlines?

Business class passengers with Ethiopian Airlines are allowed 2 pieces of hand luggage, each weighing a maximum of 7 kg.

  1. Can I bring personal items in addition to my carry-on baggage on Ethiopian Airlines?

Yes, Ethiopian Airlines allows personal accessories in addition to the specified carry-on baggage allowance in both Economy and Business class.

  1. Are there restrictions on the types of items I can bring in my carry-on bag with Ethiopian Airlines?

Ethiopian Airlines, like other airlines, may have restrictions on carrying liquids, gels, and certain hazardous items in carry-on bags. Familiarize yourself with Ethiopian Airlines' specific policies.

  1. Can I bring food on board in my carry-on bag with Ethiopian Airlines?

Generally, you can bring snacks and non-liquid food items in your carry-on bag with Ethiopian Airlines, adhering to their specified policies.

  1. What happens if my carry-on bag exceeds the size or weight limit with Ethiopian Airlines?

If your carry-on bag exceeds the specified size or weight limit with Ethiopian Airlines, you may be subject to additional fees, or you may need to check the bag.

  1. Is there a difference in carry-on allowances for different classes of service with Ethiopian Airlines?

Yes, there is a difference. Business class passengers with Ethiopian Airlines have a higher allowance, with 2 pieces of hand luggage weighing 7 kg each, compared to Economy class.


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