Whoops, The internet connection appears to be offline!
You are back online!
我们建议您在预订机票时告知我们您的特殊服务要求,如是否需要轮椅协助等。尽管我们并不要求您提供残障等级信息,但您提供的信息越多,我们将做好充分准备满足您的需求。
若乘客联系埃塞俄比亚航空公司,并告知其由于残障原因无法访问埃塞俄比亚航空公司的网站,则埃塞俄比亚航空公司将向该等乘客告知网上票价,并且不会对通过电话预订机票的乘客收取额外费用。
l 亚的斯亚贝巴:+251 116 179 900
l 网上订票:www.ethiopianairlines.com
在我们的官网预订机票时,若需要备注您的特殊要求,请从“乘客信息”栏的下拉菜单中选择您的特殊要求。完成网上订票后,您可以将其他特殊要求信息填入网上订票信息中,或者您也可以呼叫我们的预订办事处告知您的其他特殊要求。
我们建议,所有乘客应尽早预订机票。
电池或其他辅助设备需要使用有毒物质包装;
携带服务犬出行、情感支撑或精神服务动物在客舱内随行;
若没有水平入口登机桥,我们要求需要使用轮椅上下坡的乘客提前至少一个小时办理登机手续,以确保有足够的登机时间。
如果您存在下列情况,建议您提前联系我们:要求轮椅协助
需要协助进出飞机座位
要求特殊座位安排
如果您携带由电池供电的呼吸辅助装置出行,并且需要在飞行中使用呼吸辅助装置,请在预计起飞时间提前至少48小时告知我们,确认航班的预计最大飞行时间,并确定带上足够数量的电池为呼吸辅助装置供电
一经要求,埃塞俄比亚航空公司将向残障乘客提供无障碍座位。为确保向您提供无障碍座位,请在航班预计起飞时间提前至少24小时联系我们。
l 宽敞座位
宽敞座位一般位于每个客舱的第一排,椅下空间更大。
使用过道座位进出并且无法轻松跨过固定扶手。
携带服务犬出行。
腿部行动不便。
由安全助理或个人护理员陪同出行。
要预订指定残障座位,请在出发前至少提前24小时联系旅行社或埃塞俄比亚航空公司的预订部。
注:更换机型可能影响您预先指定的座位预订。出现这一情况时,我们将尽全力确保您获得无障碍座位
埃塞俄比亚航空公司员工将协助残障人士登机、下机并转机搭乘其他航班。
我们向需要协助的个人提供转机协助,带领乘客从一个登机口前往另一个登机口。如果您并非要求转机服务的非急救乘客,并且拥有较长的等待时间,我们建议与同伴一起出行,确保最大程度上愉快地度过等待时间。
请确保您的轮椅电池清楚标示为漏液电池或不漏液电池,以便我们确定并采用正确的危险品处理程序。
干电池和凝胶电池是不漏液电池。在此情况下,埃塞俄比亚航空公司将采取下列措施:
埃塞俄比亚航空公司利用一个壁橱作为优先存储空间存放至少一个普通的成人尺寸的可折叠、打开或拆卸的手动轮椅。我们已经在壁橱的显眼位置张贴了一个标语牌,表明此区域优先用于存放轮椅和其他辅助装置,而非其他乘客或机组人员带入客舱的其他物品。 存放在壁橱内的轮椅的尺寸应不超过13英寸乘以36英寸乘以42英寸,且无需拆卸轮子或采用其他方式拆卸轮椅。
使用轮椅并优先登机的行动不便乘客可将轮椅放入此区域,优先于同一机场其他乘客或机组人员带入飞机的其他物品,并符合关于随身携带物品的存放有关安全、安保和危险品的适用政府要求。
埃塞俄比亚航空公司向轮椅存放在客舱的乘客提供优先登机服务。
我如何安排服务犬的行程?
埃塞俄比亚航空公司承运协助客舱内的残障乘客的服务犬。我们仅承运作为情感支持动物的犬类,前提是主治医生出具声明,表明出于医学或治疗需求有必要让动物与乘客同处客舱内旅行。下列政策将适用。
我是否需要医学证明方可出行?
残障乘客一般不需要医学证明即可出行。但是,下列情况要求乘客具有医学证明:
为此,医学证明必须是在航班出发前10天内提供,对于传染性疾病或感染,医学证明必须是航班出发前10天内提供
如果您患有传染性疾病或感染,则医学证明必须证明,采取处理措施后,此类疾病或感染是否会传播给飞机上的其他人员。医学证明还必须告知埃塞俄比亚航空公司应采取的状况或注意措施,以免疾病或感染的传播。
我们将首先考虑其他乘客的健康和安全,并尽全力满足您的出行要求。
埃塞俄比亚航空公司是否满足特殊餐食要求?
若在起飞前提前24小时提出要求,则埃塞俄比亚航空公司将提供特殊餐食。
如果我需要携带药物怎么办?
您可以将药物放入随身携带的行李中。(我们的飞机上没有药物冷藏设施,因此请提前做好准备。)
此外,如果您使用针管注射药物,请最好携带医生处方,确保安全。请联系乘务员了解如何恰当处理针管。
我如何安排机上补氧?提前至少48小时通知埃塞俄比亚航空公司,我们将向航班上提供补氧,并收取一定费用。由于供氧有限,我们建议您在购买机票时提出供氧要求。办理登机手续时应出示医学证明,确认是否需要供氧以及每分钟供氧速率(不可使用飞机上内置的氧气。)
提前至少48小时通知埃塞俄比亚航空公司,我们将向航班上提供补氧,并收取一定费用。由于供氧有限,我们建议您在购买机票时提出供氧要求。办理登机手续时应出示医学证明,确认是否需要供氧以及每分钟供氧速率(不可使用飞机上内置的氧气。)
联邦航空管理局规定禁止在飞行过程中使用个人氧气装置。
埃塞俄比亚航空公司将仅提供飞行过程中使用的氧气。因此,如果您在飞机起飞时、抵达时或等候转机时需要使用氧气,请自行安排氧气供应。
我是否能将个人医疗设备带上飞机?
您可以携带医疗或生命支持设备,如呼吸面罩、雾化器或呼吸机上飞机,在飞行期间使用,前提是设备能够放入座位底下或绑到邻座上。若要求使用邻座,则必须按照适用票价购买邻座的客票。
若在飞行过程中需要使用医疗设备, 则有必要提前做好安排,以确保不会干扰飞机的通讯和导航系统,并确保飞机上的电源可以使用。
大多数生命支持设备使用电池。干电池或凝胶电池可在飞机上使用,但不允许在飞机上使用蓄电池。
我是否需要护理人员同行?
埃塞俄比亚航空公司不提供陪护或个人护理。因此,如果您躺在担架上或在机上需要较多的护理,则必须由个人护理人员陪同。
投诉处理专员
埃塞俄比亚航空公司在亚的斯亚贝巴国际机场和华盛顿杜勒斯机场设有投诉处理专员,解决残障乘客的问题和担忧。要确定投诉处理专员的位置,请联系埃塞俄比亚航空公司代表。
更多关于美国交通部关于此方面的信息,请点击下列链接:
14 CFR第382条不歧视残疾人的空中旅行规定
要查看PDF文件,您需要安装Adobe Acrobat阅读器,您可以从下列网址免费下载此阅读器:
下载Adobe Acrobat阅读器
Discounted fare is available if you are a holder of one of the below documents as proof of residence in Ethiopia or flying your international sector by Ethiopian Airlines.
You are also entitled for discounted fares if you fly your international sector by Ethiopian Airlines. Please confirm if you have the below document.
It is mandatory that same ID card or proof of traveling international sector by Ethiopian should be presented upon ticketing if payment is made at city/airport offices and at check-in to the airline on demand. Failure to present the required document may result in removal of passenger from the flight list of that particular flight and refund of ticket after penalty deductions.
By clicking 'Continue Booking', you agree and confirm that the above testimony is true and will provide the required document for departure upon check-in.
Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.
Important information
How to get your Rail & Fly train tickets
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.
Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.
If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.
Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.
Ethiopian Airlines is not liable for any missed flights due to delayed trains.
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.
For further information you can contact our reservations department in Germany: +49 69 770 673-052.
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Gabonese Republic, Ethiopian Airlines does not accept passengers traveling from China to Gabonese Republic until the government restriction is waived, except nationals of Gabonese Republic.
Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.
All returnees to Ghana will be subject to the mandatory 14-days quarantine at own cost. Hotel arrangement and payment has to be done before departure.
All passengers(arriving, departing and transiting passengers) must fill the a Declaration Form 48 before hours of their departure. which can be found on the following link: Click Here All passengers should have the filled form on their phone or printed while travelling. Any passenger without this form is not accepted at ABJ airport.
All passengers irrespective of their nationality must fill the Passenger Locator Form ( PLF ) 48 hours before check-in which can be found on the following link: Click Here
The fare displayed here is for passengers finalizing their payment online with a credit card; Please note that we only accept payments at ticket office with USD currency only.
It is advisable to make check-in on our web/Mobile App and please note that check-in will be closed 90 Minutes before scheduled flight departure time.
This flight will only be functional subject to the city's airport resuming operation.
This flight will only be functional subject to the city's airport resuming operation.
This flight will only be functional subject to the city's airport resuming operation.
Dear Esteemed customer,
Due to the COVID-19 pandemic and social distancing requirement, at Dubai Airport, security limits the number of passengers that can enter into the Terminal at a time. In order to be on time for your flight, we strongly recommend you to show up at the airport at least 3 hours before your departure time.
Thank you.
Dear Esteemed Customer,
Whenever you make payment using your International Credit Card, you are entitled a discount of 15% for economy class and 20% for Business class. Make sure to insert GEM01 under the Promo Code option.
Thank you!