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Effective 1 June 2014
1. Scope
1.1. Ethiopian Airlines will issue an ADM to collect amounts or make adjustments to agent transactions related to the issuance and use of Ethiopian Airlines traffic documents, issued by, or at the request of the Agent, regardless of which airlines are included in the itinerary of the Ethiopian Airlines traffic document. An ADM may also be used to collect amounts where a traffic document has not been issued, if agreed with the Agent, for example, for deposits for group sales.
1.2. It is Ethiopian Airlines policy to mandate the use of electronic tickets- “e-tickets”.
2. Ethiopian Airlines Practice
2.1. An ADM will only be submitted for processing through the BSP to adjust sales if issued within nine months of final travel, or when the final travel date cannot be established, the expiry date of the document. To adjust refunds, an ADM will only be issued within nine months of the BSP remittance month in which the document was settled. For any charge due beyond this period, Ethiopian Airlines will agree with the Agent bilaterally the best settlement method and only submit an ADM through the BSP process if agreed in writing by the Agent.
2.2. Ethiopian Airlines provides a minimum notice period in compliance with BSP guidelines for agents in order to review the ADM and dispute it.
2.3. An ADM will not be issued for a value less than USD 10 or equivalent, except in the case of taxes. However, if there is a persistent practice of under-payment (multiple occurrences of under payments less than USD 10 or equivalent) by the same Agent (IATA location), Ethiopian Airlines may raise an ADM to recover the under-payments. Ethiopian Airlines reserves the right to vary the minimum value of ADM at any time without notice.
2.4. Ethiopian Airlines will endeavor to provide as much information as possible on an ADM to ensure it is specific in its detail about the reason a charge is being made.
2.5. Ethiopian Airlines will only include more than one transaction on any ADM if the reason for the charge is the same and will provide details with the ADM.
2.6. Ethiopian Airlines will only issue more than one ADM in relation to the same original ticket, if different, unrelated charges apply. (This does not apply when an ADM is cancelled and raised again for the same reason but for a different value.)
2.7. It is Ethiopian Airlines policy to mandate the use of electronic tickets “e-tickets” on routes where e-tickets are available. Where a paper ticket is issued for an e-ticketable journey, Ethiopian Airlines may impose a charge that will be collected by ADM.
2.8. Ethiopian Airlines will not levy administration charges to cover the cost of ADM issuance by Ethiopian Airlines.
2.9. Ethiopian Airlines does not allow commission on rebooking and refund penalties to agents participating in BSP locations where Ethiopian Airlines allows commission.
2.10. If Ethiopian Airlines raises an ADM for non-compliance with fare rules, the general principle applied is to raise the fare to the next higher applicable fare level which satisfy all fare conditions of the utilized traffic document, including the relevant violated rule(s). Any divergence from this principle (e.g. a fixed amount penalty charge) is communicated to the Agent in advance, e.g. through notes in the fare rules, by letter or any other communication used in the market in question.
2.11. Ethiopian Airlines will endeavor to handle a rejected or disputed ADM in a timely manner. Where an Agent has disputed an ADM within the dispute period, provided the dispute was sent to the address notified on the ADM in question, Ethiopian Airlines will acknowledge receipt of the Agent’s dispute, either via a status change in BSPlink or through a separate communication and stop the submission of the ADM onto the Agent’s billing analysis. If Ethiopian Airlines reject the dispute an explanation for the rejection will be sent to the Agent.
2.12. Agents with BSPlink access may dispute an ADM via their BSPlink dispute facility within the ADM dispute period. If Ethiopian Airlines do not agree with the dispute, an explanation will be communicated to the agent prior to rejection of the dispute on BSPlink, provided that they put specific contact details when logging a dispute in BSPlink to enable Ethiopian Airlines to make contact concerning the dispute.
2.13. If an Agent disputes an ADM after it has been included in the BSP settlement Ethiopian Airlines will investigate and communicate their decision on the dispute within 30 days from the date of receipt of the dispute. In circumstances where the Agent has furnished insufficient information to support the dispute or the airline decision is subject to further commercial consideration, Ethiopian Airlines will communicate their decision no later than 2 months from the date of receipt of the dispute. Ethiopian Airlines may not accept disputes on ADMs billed after 60 days from the date of the ADM issue.
2.14. Except where otherwise agreed in a market, in consultation with Agents individually or collectively, Ethiopian Airlines will not use an ADM to collect third party costs not directly associated with the initial ticket issuance of a passenger journey.
3. Ethiopian Airlines expect travel agents:
3.1. To train their staff in ADM procedures; their purpose and the dispute period that exists.
3.2. To ensure that when an ADM is disputed, the response is specific in detail and the relevant supporting information is sent to Ethiopian Airlines to the address indicated on the ADM or as attachment to the dispute.
3.3. Not to dispute an ADM where the reason is valid and evidence to the contrary is not available.
3.4. To raise all disputes within the BSP dispute period (according to Resolution 850m).
3.5. To ensure that their contact details (phone numbers, fax numbers and email addresses) are up to date in BSPlink.
3.6. To provide specific contact details when logging a dispute in BSPlink to enable Ethiopian Airlines to make contact concerning the dispute.
Discounted fare is available if you are a holder of one of the below documents as proof of residence in Ethiopia or flying your international sector by Ethiopian Airlines.
You are also entitled for discounted fares if you fly your international sector by Ethiopian Airlines. Please confirm if you have the below document.
It is mandatory that same ID card or proof of traveling international sector by Ethiopian should be presented upon ticketing if payment is made at city/airport offices and at check-in to the airline on demand. Failure to present the required document may result in removal of passenger from the flight list of that particular flight and refund of ticket after penalty deductions.
By clicking 'Continue Booking', you agree and confirm that the above testimony is true and will provide the required document for departure upon check-in.
Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.
Important information
How to get your Rail & Fly train tickets
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.
Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.
If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.
Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.
Ethiopian Airlines is not liable for any missed flights due to delayed trains.
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.
For further information you can contact our reservations department in Germany: +49 69 770 673-052.
Please note that you may be subject to a measure to prevent the spread of COVID-19 taken by the Government of Canada and to the best of your knowledge, you are not prohibited from entering Canada.
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.
All returnees to Ghana will be subject to the mandatory 14-days quarantine at own cost. Hotel arrangement and payment has to be done before departure.
All passengers(arriving, departing and transiting passengers) must fill the a Declaration Form 48 before hours of their departure. which can be found on the following link: Click Here All passengers should have the filled form on their phone or printed while travelling. Any passenger without this form is not accepted at ABJ airport.
All passengers irrespective of their nationality must fill the Passenger Locator Form ( PLF ) 48 hours before check-in which can be found on the following link: Click Here
The fare displayed here is for passengers finalizing their payment online with a credit card; Please note that we only accept payments at ticket office with USD currency only.
It is advisable to make check-in on our web/Mobile App and please note that check-in will be closed 90 Minutes before scheduled flight departure time.
This flight will only be functional subject to the city's airport resuming operation.
This flight will only be functional subject to the city's airport resuming operation.
This flight will only be functional subject to the city's airport resuming operation.
Dear Esteemed customer,
Due to the COVID-19 pandemic and social distancing requirement, at Dubai Airport, security limits the number of passengers that can enter into the Terminal at a time. In order to be on time for your flight, we strongly recommend you to show up at the airport at least 3 hours before your departure time.
Thank you.
Dear Esteemed Customer,
Whenever you make payment using your International Credit Card, you are entitled a discount of 15% for economy class and 20% for Business class. Make sure to insert GEM01 under the Promo Code option.
Thank you!
Dear valued passenger,
Thank you for flying Ethiopian!
Starting from 26th of January 2021, the U.S. government requires all passengers with two years of age and older traveling to the United States from any international location to test negative for COVID-19 within three calendar days of departure.
For more details on the order, please visit the CDC's website.
Due to CDG airport congestion and actions taken by airport authorities, Ethiopian Airlines check-in time for ET705 will start at 5:15 p.m. and the check-in counter will be closed at 7:45 p.m. Passengers arriving late after 7:45 p.m. will not be accepted and date / flight penalties will apply.
Due to CDG airport congestion and actions taken by airport authorities, Ethiopian Airlines check-in time for ET705 will start at 5:15 p.m. and the check-in counter will be closed at 7:45 p.m. Passengers arriving late after 7:45 p.m. will not be accepted and date / flight penalties will apply.
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