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乘客服务计划
- 想要从在停机坪上延误的班机上下来，并遵循航空公司售票政策另行安排行程的所有乘客，在保证安全稳当的情况下可予允许：
- 飞机准备好离机
- 离机的所有操作要求都已完成
- 机长允许乘客开始离机。
- 允许乘客保留登机牌以便获得允许时重新登机。
- 告知选择下机并遵循航空公司售票政策另行安排行程的乘客，在大多数情况下他们的托运行李将继续留在前往航班最终目的地的飞机上。如班机返回闸门并取消航班，乘客将能够在机场的行李领取处取回托运行李。
- 根据具体的延误情况，埃塞俄比亚航空公司将提供充足食物和饮料，包括饮用水。
埃塞俄比亚航空公司停机坪延误应急计划
根据运输部“增强航空公司乘客保护条例（《美国联邦法规》第14篇第259部分）”，埃塞俄比亚航空公司承诺为每趟航班提供便利、无忧的免费服务。
埃塞俄比亚航空公司的长时间停机坪延误应急计划（以下简称“埃塞俄比亚航空公司应急计划”或“应急计划”）描述了在长时间停机坪延误期间，埃塞俄比亚航空公司根据美国运输部（DOT）条例将采取的措施。关于埃塞俄比亚航空公司的应急计划，可浏览官网www.ethiopianairlines.com。
. 埃塞俄比亚航空公司的目标是为每一趟航班的乘客带来安全、愉快的体验。当埃塞俄比亚航空公司航班乘客遇到涉及长时间停机坪延误的不正常情况时，将启动埃塞俄比亚航空公司的应急计划。在大多数情况下，长时间停机坪延误的原因超出埃塞俄比亚航空公司的合理控制范围（比如天气事件、当天空中交通管制（ATC）系统失效、政府限制和机场施工项目）。. 另外，有时候还会因航线运营而出现预期航班延误。埃塞俄比亚航空公司采取下列应急计划，以便能够有条不紊地掌控局面。
长时间停机坪延误应急计划
- 该计划所涉及的埃塞俄比亚航空公司航班为从美国机场起飞或落地的航班。埃塞俄比亚航空公司不允许飞机停留在停机坪上超过四个小时而未让乘客下机，除非：
- 机长判定飞机无法离开停机坪位置让乘客下机存在安全相关原因，或
- 空中交通管制队告知机长，返回闸门或另一处下机点让乘客下机会严重扰乱机场营运。
- 对于该计划所涉及的所有航班，如果飞机停留在停机坪上，埃塞俄比亚航空公司将在飞机离开闸门（出发晚点情况）或着陆（抵达延误情况）后的两个小时以内提供充足的食物和饮用水。
- 对于该计划所涉及的所有航班，在飞机停留在停机坪期间，埃塞俄比亚航空公司将提供可用厕所以及充分的医疗照顾（如需要）。
- 埃塞俄比亚航空公司将在延误期间每30分钟通知乘客延误状态，包括已知的延误原因。
- 埃塞俄比亚航空公司将告知乘客，如果确实存在下机机会，他们可以在闸门或另一下机区下机。
- 必要时，埃塞俄比亚航空公司确保长时间停机坪延误期间提供充足资源实施该应急计划。埃塞俄比亚航空公司将配合机场管理局，包括航站楼设施运营商（如适用）、海关与边境保护局（CBP）、运输安全管理局（TSA）和埃塞俄比亚航空公司服务方，包括改航机场。
Book a Flight
Special Discounted Fare
Discounted fare is available if you are a holder of one of the below documents as proof of residence in Ethiopia or flying your international sector by Ethiopian Airlines.
- ETHIOPIAN PASSPORT
- ETHIOPIAN RENEWED KEBELE ID
- ETHIOPIAN RESIDENT PERMIT
- ETHIOPIAN YELLOW ID
You are also entitled for discounted fares if you fly your international sector by Ethiopian Airlines. Please confirm if you have the below document.
- ETHIOPIAN AIRLINES TICKET FOR INTERNATIONAL SECTOR
It is mandatory that same ID card or proof of traveling international sector by Ethiopian should be presented upon ticketing if payment is made at city/airport offices and at check-in to the airline on demand. Failure to present the required document may result in removal of passenger from the flight list of that particular flight and refund of ticket after penalty deductions.
By clicking 'Continue Booking', you agree and confirm that the above testimony is true and will provide the required document for departure upon check-in.
Take the train to your flight
Do you want to include train segment in your booking?
Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.
Important information
- For rail & fly ticket, rail segment service to/from Frankfurt from any Deutsche Bahn service in Germany, surcharge will be automatically added to your booking.
- Train segment will be included in your itinerary
- Due to technical reasons the journey times stated in your booking are fictitious. Please go to www.bahn.de to check the times of train connections on the actual travel date.
- DB Rail & Fly tickets are only valid in DB trains. Please note that Rail & Fly is not available for multiple stop bookings.
- Rail & Fly must be booked with the booking done for flying; it cannot be added online once the booking is completed.
- Passengers travelling in Business class on Ethiopian flight will be entitled to travel in the 1st class compartment of Deutsche Bahn. While Economy class passengers will travel in the 2nd class compartment.
- In case of rebooking before the train ticket is collected, new pick up number will be generated. Passenger is expected to get the new pick up number from the airline handling agent.
- In case of rebooking after the train ticket has been collected, the ticket needs to be changed at a DB Travel Center at the train station.
- Seat reservations are free on ET flight. You can go to www.bahn.de for seat reservation on Deutsche Bahn (for a fee).
How to get your Rail & Fly train tickets
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Pickup numbers
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.
Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.
If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.
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Choose your train connections
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.
Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.
Ethiopian Airlines is not liable for any missed flights due to delayed trains.
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Collecting your train ticket
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.
For further information you can contact our reservations department in Germany: +49 69 770 673-052.
Electronic Travel Authorization (eTA) notification for passengers travelling to or transiting through Canada
Click on the image below to read more:
Important Notice
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
Important Notice
The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);
Flight Advisory
Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.
Flight Advisory
All returnees to Ghana will be subject to the mandatory 14-days quarantine at own cost. Hotel arrangement and payment has to be done before departure.
Flight Advisory
All passengers(arriving, departing and transiting passengers) must fill the a Declaration Form 48 before hours of their departure. which can be found on the following link: Click Here All passengers should have the filled form on their phone or printed while travelling. Any passenger without this form is not accepted at ABJ airport.
Flight Advisory
All passengers irrespective of their nationality must fill the Passenger Locator Form ( PLF ) 48 hours before check-in which can be found on the following link: Click Here
Flight Advisory
The fare displayed here is for passengers finalizing their payment online with a credit card; Please note that we only accept payments at ticket office with USD currency only.
Flight Advisory
It is advisable to make check-in on our web/Mobile App and please note that check-in will be closed 90 Minutes before scheduled flight departure time.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
Flight Advisory
Dear Esteemed customer,
Due to the COVID-19 pandemic and social distancing requirement, at Dubai Airport, security limits the number of passengers that can enter into the Terminal at a time. In order to be on time for your flight, we strongly recommend you to show up at the airport at least 3 hours before your departure time.
Thank you.
Discount Offer
Dear Esteemed Customer,
Whenever you make payment using your International Credit Card, you are entitled a discount of 15% for economy class and 20% for Business class. Make sure to insert GEM01 under the Promo Code option.
Thank you!
Requirement for Proof of Negative COVID-19 Test
Dear valued passenger,
Thank you for flying Ethiopian!
Starting from 26th of January 2021, the U.S. government requires all passengers with two years of age and older traveling to the United States from any international location to test negative for COVID-19 within three calendar days of departure.
For more details on the order, please visit the CDC's website.
Entry Restrictions to France
Dear valued passenger,
Thank you for flying Ethiopian!
Effective from Jan 30 2021, up to Feb 28 2021, passengers travelling to France need to present a COVID 19 Negative certificate or present, before boarding, a sworn statement indicating that they do not show any symptom of COVID-19 and that they have no knowledge of having been in contact with a confirmed COVID-19 case within 14 days before the flight.
For the new preconditions related to COVID-19 Passengers restrictions and to access the forms, click here
