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埃塞俄比亚航空公司乘客承诺
埃塞俄比亚航空公司竭尽全力确保您的旅行体验将囊括最全面的乘客服务。以下承诺阐释了我们的政策，内容清晰易懂、前后一致。埃塞俄比亚航空公司提供详细的培训计划和系统增强程序，帮助员工兑现以下承诺。
提供最低票价
埃塞俄比亚航空公司提供最低票价，您的日期、航班和舱位是否符合条件可浏览我们的官网www.ethiopianairlines.com，或拨打埃塞俄比亚航空公司的电话预订系统咨询票价或订票；或在售票台；或在任何城市售票处。
通知乘客已知航班延误、取消和改道
埃塞俄比亚航空公司尽力让您如期到达目的地。有些时候，因天气、空中交通管制、承运或服务考虑因素会导致航班延误、取消或改道。发生这类情况下，埃塞俄比亚航空公司将在获知航班状态变更（取消、延误或改道）后30分钟内通知您已知的延误、取消和改道。
- 根据已经掌握的信息解释延误（如已知）、取消或改道的原因。
- 在机场大门处更新信息以显示航班状态；以及
- 通过埃塞俄比亚航空公司网站、预抵美国机场的航班登机口、机场显示屏、埃塞俄比亚航空公司订票处、您的移动手机和/或短信/电子邮件地址或www.ethiopianairlines.com等各种途径通知已知延误、取消和改道。
准时送达行李
埃塞俄比亚航空公司的目标是准时将您的托运行李送达。如果未能准时送达，埃塞俄比亚航空公司将竭尽全力在24小时内将您的行李送达。如果您找不到自己的行李，请通知埃塞俄比亚航空公司的机场工作人员。如果不幸发生您的托运行李未能送达的小概率事件，埃塞俄比亚航空公司将赠送1份过夜包（适用于所有国际航班）。 除了过夜包之外，埃塞俄比亚航空公司还将给予Clould Nine/商务舱乘客一次性100美元的附带赔偿以支付小的开支。经济舱乘客仅获得过夜包。但是，如果经济舱乘客的行李未能在下列时间内送达，将给予75美元的附带赔偿。对于国内航班，不论舱位，一旦送达立即支付150比尔的附带赔偿（所有过夜包/赔偿均适用于非目的地居民的乘客）。
埃塞俄比亚航空公司将在获知姓名和地址或电话之后尽力联系未认领行李的主人。7天之后仍无人认领的行李将送往我们的亚的斯亚贝巴总部，我们将继续努力查找行李主人。 如欲查看您的丢失或损坏和延误行李的进度，请拨打800-445-2733，或访问我们的网站www.ethiopianairlines.com。
提供立即退票
埃塞俄比亚航空公公司一旦收到您的申请并随附任何必要的证明文件，会给符合条件的机票提供及时退票。当退票符合条件时，埃塞俄比亚航空公司将及时处理申请并退还购票价，扣除原付款方式收取的任何适用的服务费。美国地区的退票可以发送书面申请至埃塞俄比亚航空公司乘客退票服务中心（277 S Washington st.，suite 120，Alexandria VA 22 314），还可发送到任何最近的埃塞俄比亚航空公司售票处。退票申请还可通过发送电子邮件，通过全球办事处联系地址联系地区办事处，或通过联系您的旅行社。
如果您使用的是信用卡购票，我们会在收到您填写的退票申请后7个工作日内，将退票申请提交给您的信用卡发卡机构。信用卡发卡机构将根据信用卡协议条款退还购票价；您的信用卡账单可能不会立即反映这笔退款。对于现金、支票或其他付款方式购票，埃塞俄比亚航空公司将在收到您填写的退票申请后10个工作日内向您发送退款。
请确保提供通讯方式中的乘客姓名、地址、购票用信用卡卡号、机票号码、出发起飞日期以及目的地城市。
特殊照顾身患残疾的乘客和未成年乘客，包括停机坪延误期间
埃塞俄比亚航空公司致力于向乘客提供便利和舒适的服务。埃塞俄比亚航空公司将给予需要额外协助的乘客，包括身患残疾的乘客和无人陪同的未成年乘客特殊关注、尊重和关爱。
身患残疾的乘客
埃塞俄比亚航空公司努力确保我们的飞机和服务完全符合所有适用法规，满足乘客需求，不因身患残疾而歧视乘客。为确保高质量的服务并保障乘客权利，我们在机场指定一名投诉处理员（CRO），负责确保妥善施行针对身患残疾的乘客的服务。
如果您对飞行期间的座位安排有特殊要求，到达机场时可寻求协助。但是，某些服务要求需要提前通知，以便我们提早为您安排安全舒适的旅程。在长时间的停机坪延误期间，我们的机组人员将尽全力妥善照顾身患残疾或有特殊需求的乘客。
如果您的行程中包含其他承运人，请直接联系该承运人，告知您的任何行程要求。不同承运人的政策和程序各不相同。
无人陪同的未成年人要求
埃塞俄比亚航空公司欢迎承载年轻的乘客。不过，公司有规则规定可独自搭乘航班的未成年人年龄和飞行期间未成年人必须有人陪同的情况。
- 5岁以下儿童不允许独自搭乘航班，所有航班均必须由持票人陪同。
- 5-11岁儿童可无人陪同飞行，但需要支付成人票使用我们的无人陪同未成年人服务。这项服务需收费，且需在飞行之前填写详细的文件。
- 12-17岁未成年人可独自飞行。无需我们的无人陪同未成年人服务，如果想要体验这项服务需另外收费。我们将遵循所有的无人陪同未成年人政策和程序。
如需安排合格未成年人行程的更多信息，请联系埃塞俄比亚航空公司售票处或您的旅行社。
停机坪延误期间满足乘客的基本需求
埃塞俄比亚航空公司致力于为乘客保障可靠的班期。不过，安全因素、天气、空中交通管制、承运等其他因素偶尔会引起长时间的停机坪延误。埃塞俄比亚航空公司具有相应的计划和流程尽可能缩短此类延误。如出现长时间的停机坪延误，在安全因素允许的情况下，埃塞俄比亚航空公司将竭尽全力，通过提供充足的食物、饮用水、可用厕所和医疗救助，确保您的基本需求得到满足。
航班超售情况下公平、公正地对待乘客
有时候，埃塞俄比亚航空公司可能无法给您提供特定航班的座位，即使您持有机票并准时办理登机手续。这种情况称为超售，出现于承运特定航班受到限制（如飞机重量限制）时；当埃塞俄比亚航空公司必须以小型飞机替换原定的大型飞机时；或已办理登机手续并准备登机的乘客超出剩余空位时。
如果您的航班遭遇超售情况，埃塞俄比亚航空公司会先询问是否有人自愿放弃座位，我们将按现行运输部规则规定的金额给予补偿，稍后再乘坐指定的航班，在此之前我们不会剥夺您的座位。如果没有足够的自愿者，埃塞俄比亚航空公司将根据公司的登机优先权政策拒绝乘客登机。如果您不愿意放弃登机并且符合我们的登记办理手续和其他适用规则，我们将提供您一份书面声明，说明您的权利并解释我们如何决定超售航班的登机优先权。除了提供书面声明外，如果我们口头告知不愿意被挤掉的乘客，他们有权免费或折价搭乘航班作为放弃登机补偿，我们还将口头告知乘客免费或折价搭乘航班受到的任何实质性限制或适用的条件，他们有权选择改收支票或现金。。一般情况下，您将有权获得补偿并搭乘替代航班。我们制定了完整的补偿费规则和登机优先权政策，所服务的机场都有提供。我们将遵循这些规则，确保公平对待每一名乘客。
对于从美国飞往外国机场的乘客，如果因始发于美国机场的超售航班而无奈放弃登机，将根据如下具体情况获得补偿：
- 如果埃塞俄比亚航空公司提供替代航班，并且预计抵达乘客目的地或首个中转站的时间比乘客原订航班预计抵达时间晚不到一个小时，则不给予补偿；
- 如果埃塞俄比亚航空公司提供替代航班，并且预计抵达乘客目的地或首个中转站的时间比乘客原订航班预计抵达时间晚超过一个小时但不足四个小时，则按乘客目的地或首个中转站票价的200%给予补偿，最高不超过650美元；或者
- 如果埃塞俄比亚航空公司提供替代航班，并且预计抵达乘客目的地或首个中转站机场的时间比乘客原订航班预计抵达时间晚超过四个小时，则按乘客目的地或首个中转站票价的400%给予补偿，最高不超过1,300美元。
公开旅行行程、取消政策、常旅客规则和飞机配置
埃塞俄比亚航空公司将通过官网、电话预订/售票人员和机场代表，帮您清楚了解可能对您重要的政策和服务方面的信息。具体说来，我们将提供有关下列内容的明确信息：
- 飞机配置，包括座位尺寸、间距范围、机型和布局；
- 关于适用于您的机票和行程的重要条款和条件，请浏览官网：www.ethiopianairlines.com上的承运合同。
- 另外，我们还通过官网、会员指南提供ShebaMiles常旅客计划相关的重要规则、限制和兑换信息，通过我们的简报通知最新动态。最新动态可访问我们的官网www.ethiopianairlines.com。
鼓励联营合作伙伴提供良好乘客服务
埃塞俄比亚航空公司鼓励我们的联营合作伙伴提供比拟我们的乘客服务承诺。
确保及时响应乘客投诉
埃塞俄比亚航空公司快速响应乘客的投诉。如果您对我们的服务或产品有任何不满，尽情向我们倾诉。www.ethiopianairlines.com. 关于何处投放书面投诉的信息，请浏览我们的官网www.ethiopianairlines.com。我们会在收到书面投诉后至多30天内确认收悉，并会在收到书面投诉后至多60条内发送实质性响应。
提供服务缓解因航班取消和误接造成的不便
如果遇到埃塞俄比亚航空公司航班误接情况，我们将竭尽全力安排替代行程。如果无法安排替代行程，而您必须等候下一趟航班，埃塞俄比亚航空公司将为您提供免费酒店住宿，3分钟时间与目的地通话，往返接送酒店。
Book a Flight
Special Discounted Fare
Discounted fare is available if you are a holder of one of the below documents as proof of residence in Ethiopia or flying your international sector by Ethiopian Airlines.
- ETHIOPIAN PASSPORT
- ETHIOPIAN RENEWED KEBELE ID
- ETHIOPIAN RESIDENT PERMIT
- ETHIOPIAN YELLOW ID
You are also entitled for discounted fares if you fly your international sector by Ethiopian Airlines. Please confirm if you have the below document.
- ETHIOPIAN TICKET FOR INTERNATIONAL SECTOR
It is mandatory that same ID card or proof of traveling international sector by Ethiopian should be presented upon ticketing if payment is made at city/airport offices and at check-in to the airline on demand. Failure to present the required document may result in removal of passenger from the flight list of that particular flight and refund of ticket after penalty deductions.
By clicking 'Continue Booking', you agree and confirm that the above testimony is true and will provide the required document for departure upon check-in.
Take the train to your flight
Do you want to include train segment in your booking?
Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.
Important information
- For rail & fly ticket, rail segment service to/from Frankfurt from any Deutsche Bahn service in Germany, surcharge will be automatically added to your booking.
- Train segment will be included in your itinerary
- Due to technical reasons the journey times stated in your booking are fictitious. Please go to www.bahn.de to check the times of train connections on the actual travel date.
- DB Rail & Fly tickets are only valid in DB trains. Please note that Rail & Fly is not available for multiple stop bookings.
- Rail & Fly must be booked with the booking done for flying; it cannot be added online once the booking is completed.
- Passengers travelling in Business class on Ethiopian flight will be entitled to travel in the 1st class compartment of Deutsche Bahn. While Economy class passengers will travel in the 2nd class compartment.
- In case of rebooking before the train ticket is collected, new pick up number will be generated. Passenger is expected to get the new pick up number from the airline handling agent.
- In case of rebooking after the train ticket has been collected, the ticket needs to be changed at a DB Travel Center at the train station.
- Seat reservations are free on ET flight. You can go to www.bahn.de for seat reservation on Deutsche Bahn (for a fee).
How to get your Rail & Fly train tickets
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Pickup numbers
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.
Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.
If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.
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Choose your train connections
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.
Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.
Ethiopian Airlines is not liable for any missed flights due to delayed trains.
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Collecting your train ticket
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.
For further information you can contact our reservations department in Germany: +49 69 770 673-052.
Electronic Travel Authorization (eTA) notification for passengers travelling to or transiting through Canada
Click on the image below to read more:
Important Notice
The transactions made in this website are reached by Law No. 27,541, art. 35, called PAIS Tax - "For an Inclusive and Solidarity Argentina" - which establishes a 30% tax on purchases made on foreign web pages, using credit and / or debit cards issued in Argentina.
Important Notice
The transactions made in this website are reached by Law No. 27,541, art. 35, called PAIS Tax - "For an Inclusive and Solidarity Argentina" - which establishes a 30% tax on purchases made on foreign web pages, using credit and / or debit cards issued in Argentina.
Flight Advisory
Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.
Flight Advisory
Due to the current travel restrictions communicated by the government of Gabonese Republic, Ethiopian Airlines does not accept passengers traveling from China to Gabonese Republic until the government restriction is waived, except nationals of Gabonese Republic.
Flight Advisory
Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.
Flight Advisory
All returnees to Ghana will be subject to the mandatory 14-days quarantine at own cost. Hotel arrangement and payment has to be done before departure.
Flight Advisory
All passengers(arriving, departing and transiting passengers) must fill the a Declaration Form 48 before hours of their departure. which can be found on the following link: Click Here All passengers should have the filled form on their phone or printed while travelling. Any passenger without this form is not accepted at ABJ airport.
Flight Advisory
All passengers irrespective of their nationality must fill the Passenger Locator Form ( PLF ) 48 hours before check-in which can be found on the following link: Click Here
Flight Advisory
The fare displayed here is for passengers finalizing their payment online with a credit card; Please note that we only accept payments at ticket office with USD currency only.
Flight Advisory
It is advisable to make check-in on our web/Mobile App and please note that check-in will be closed 90 Minutes before scheduled flight departure time.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
Flight Advisory
This flight will only be functional subject to the city's airport resuming operation.
