Ethiopian Airlines intensifies COVID-19 containment efforts, urges customers to use digital options

The safety, security and good health of our passengers and employees is our highest priority.  Thus, in an attempt to fight COVID-19 transmission by minimizing physical interaction and keeping social distances, Ethiopian has temporarily closed all its ticket offices in Ethiopia effective 30 March 2020 and made all the necessary preparations to deliver services via Ethiopian Mobile App, Website, Chabot, E-mail, Social Media and Contact Center with enhanced flexibility, choice and value. 

The multi-channel platforms enable customers book and pay as well as request for change on existing booking 24/7. Furthermore, more than 12 payment options are available including Banks and mobile money platforms.

For any other inquiries on the airline’s services, Ethiopian has readied its Website, Chabot, E-mail, Social Media and Global Contact Center. Meanwhile, airports will remain open for flights which are not canceled.

Please find below Ethiopian digital service channels: 

Mobile AppAndroid
24/7 Call center+251 116 179 900
MessengerEthiopian chat bot
Social MediaFacebook



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