How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Travel tips

TravelPlanning Preparation At the Airport Onboard

Travel planning and booking

Entry requirements

Before booking your flight, make sure to check the entry requirements for your destination country. This can include visa requirements, vaccination or COVID-19 testing, and quarantine rules. To the entry requirements

Flight information

Ethiopian Airlines provides passengers with detailed information on flight schedules, routes, and fares on their website. You can also book your flight online or through their customer service center.

Contact details

Ethiopian Airlines has customer service centers around the world, and their website provides contact information for each location.

Traveling with children

Ethiopian Airlines offers special services for families traveling with children, including priority boarding and pre-boarding assistance.

Traveling with pets

Ethiopian Airlines allows pets to travel in the cabin or as checked baggage, but there are certain restrictions and requirements that must be met.

Preparation

Passengers can check-in online using the Ethiopian Airlines mobile app or website. This service allows you to select your seat and receive your boarding pass before arriving at the airport.

Digital document check

Ethiopian Airlines accepts digital versions of travel documents, such as passports and visas. Make sure to have your digital documents ready before checking in for your flight.

Flight status

You can check the status of your Ethiopian Airlines flight on their website or mobile app.

At the Airport

Lounges

Ethiopian Airlines offers lounges for eligible passengers, including those traveling in business class or with certain loyalty program memberships.

Plan your time

Make sure to arrive at the airport with enough time to complete check-in and security procedures. Ethiopian Airlines recommends arriving at least two hours before your scheduled departure time.

Onboard

On board:

Ethiopian Airlines uses group boarding, which means passengers are divided into groups based on their seat location and boarding priority. Make sure to pay attention to your boarding group to avoid delays or confusion.