How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Seychelles

Updates on COVID-19(Coronavirus)

Call Us

Seychelles

Sep 18, 2019, 06:26

Contact Id : Seychelles

Contact for Seychelles

General Sales Agent
City:	SEYCHELLES
Company:	Mason's Travel (Pty) Ltd
Mailing Address	Revolution Avenue, Michel Building, Victoria, Mahe, Seychelles
Phone:	Reservation: + 248 4288907/8909, GSA manager +248 4288811 Area Manager: + 248 2616536 MOBILE/+ 248 4288906, Admin. + 4288908
Mailing Address:	P.O. Box 459, Victoria, Mahe, Seychelles
E-mail:	Reservation:EthiopianAirlines@masonstravel.com Office Manager: mrose@masonstravel.com( Mandy Rose Ms.) Area Manager:meront@ethiopianairlines.com (Meron Tsegaye Mrs.)
Working Hours:	Mon- Fri- 08:00- 16:30, Saturday 08:00- 12:30, Sundays and holydays closed

Airport Office
City:	SEYCHELLES
Phone:	Duty phone: +248 2532802
E-mail:	sezapt@ethiopianairlines.com
Working Hours:	08:30- 18:30 Monday- Sunday including holydays

Country :

Seychelles

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