إشعارات

إشعارات

الإخطارات الجديدة غير متوفرة

Web Check-in

Click هنا   to check if your sector is eligible for Web Check-In. Web Check-In starts 48 hours before departure and ends 2 hours before departure

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تسجيل الدخول عبر الإنترنت

استمتع بتجربة سفر سلسة وفعالة مع خدمة تسجيل الدخول عبر الإنترنت من الخطوط الجوية الإثيوبية. تتيح لك منصتنا سهلة
 الاستخدام تسجيل الدخول، واختيار مقعدك، وحفظ بطاقة صعود الطائرة الخاصة بك مسبقًا. خدمة تسجيل الدخول عبر الإنترنت
 متاحة قبل 48 ساعة إلى ساعتين من موعد رحلتك، مما يسمح لك بتجاوز طوابير المطار الطويلة وبدء رحلتك دون متاعب

تسجيل الدخول عبر الويب

بسط رحلتك مع خدمة تسجيل الدخول عبر الويب من الخطوط الجوية الإثيوبية. تتيح لك هذه المنصة سهلة الاستخدام تسجيل الدخول
 لرحلتك، واختيار مقعدك المفضل، وتنزيل بطاقة صعود الطائرة الخاصة بك، كل ذلك وأنت مرتاح في منزلك.

تسجيل الدخول عبر تطبيق الهاتف المحمول

لمزيد من الراحة، استخدم تطبيق الخطوط الجوية الإثيوبية للهاتف المحمول لتسجيل الدخول أثناء تنقلك. بفضل واجهته البسيطة
 والبديهية، يمنحك تطبيقنا المرونة والتحكم، مما يعزز تجربتك في السفر في كل خطوة.

خدمة تسليم الحقائب الذاتي

تجاوز الطوابير الطويلة مع خدمة تسليم الحقائب الذاتي. تتيح لك هذه العملية السريعة والسهلة إنهاء إجراءات حقائبك في دقيقة
واحدة فقط. ما عليك سوى وضع ملصقات الحقائب وتسليمها، وستكون جاهزًا للتوجه إلى بوابتك بسرعة.

❖      للأطفال الصغار الذين تتراوح أعمارهم بين 2-7 سنوات، نقدم أسرة الأطفال المحمولة للطيران، وهي متوفرة عند مقعد النافذة،
فقط في مستوى الطيران أو بعد الإقلاع. يرجى ملاحظة أنه لا يمكن استخدامها أثناء الإقلاع، أو الهبوط، أو عندما تكون إشارة ربط
 حزام الأمان مضاءة.

Yes, you can check in for connecting flights with other airlines as long as the first sector is operated by Ethiopian Airlines. Please note these check-ins are subject to other airline policies and restrictions.

Such error response will be displayed when the booking has a status of waiting list, reconfirmed or unable to confirm status. All flight segment should be in OK status to be able to qualify for online check-in.

Partial check-in happen when the first flight segment is checked in but the second flight segment is not. Some times if there are more than one passenger, the system will allow to check-in one passenger but not the other passenger. When this happen the traveler should check-in the remining flight segment at the airport.

This happen when the Booking reference is not correct or when the booking reference is a past date . The traveler can use his/her ticket number for check-in when he has incorrect booking reference.

This includes various system error behind the scene and one or more system may not be working as expected. When the passenger get this response he/she should proceed and make their check-in at the airport.

This error happen when the passenger ticket is not eligible or it has status code other than OK such as NOGO,LFTD,RFND or CTRL. When the passenger ticket is used or refunded such error response will be displayed.

1. Error: INHIBITED_SSR_FOUND
Cause: This error occurs when a booking has a special service request such as a Wheelchair, Stretcher, Medical case, Pet in the cabin, or extra seat passenger that is inhibited.

Solution: Any bookings having one of these requests will not be able to check-in and the passenger should go to the airport counter.

2. Error: Segment Restricted/Segment not eligible for Check-in
Cause: The system is unable to complete your check-in. The segment you are trying to check in is restricted for online check-in.

Solution: Please go to the airport to complete the check-in formalities and receive your boarding pass(es)

3. Error: Flight Not Initialized
Cause: This happens when the passenger flight is not yet ready for Check-in service

Solution: Please try again within 48 hours of your scheduled flight departure time. If the error continues, please contact us immediately

4. Error: Online check-in window is closed
Cause: This is when the Online check-in window is closed

Solution: Please proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

5. Error: CHECK_IN_WINDOW_NOT_YET_OPEN
Cause: This error occurs when the passenger is trying to check-in online before the allowed check-in time.

Solution: Please try again within 48 hours of your scheduled flight departure time.

6. Error: Invalid Passport Number
Cause: This could be due to incorrect document details.

Solution: Ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center or proceed to the airport to complete the check-in formalities and receive your boarding pass(es)

7. Error: DOCUMENT_NUMBER_DUPLICATED
Cause: This is when 2 passengers enter the same document type and document ID on the same PNR.

Solution: Please ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

8. Error: Online Check-in not allowed
Cause: This error in most cases is due to an unpaid ancillary

Solution: Please contact our call center to complete the payment and check in to receive your boarding pass(es)

9. Error: Inhibited Station
Cause: Check-in is not allowed from the origin or your point of departure.

Solution: Please contact our call center or complete your check-in at the airport.

10. Error: Online Check-in is not allowed APP Error
Cause: The system is unable to complete your check-in at this time.

Solution: Please retry after some time. If the error continues, please contact our global call center for further assistance or proceed to the airport to complete the check-in formalities and receive your boarding pass(es).

11. Error: ASSOCIATED_PASSENGER_NOT_ELIGIBLE/ inhibited Passenger Type
Cause: Passengers like Infants, and unaccompanied minors are inhibited from using self-service check-in applications.
Solution: Please contact us immediately for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es).

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

ملحوظة : من الضروري تقديم المستند عند إصدار التذاكر (إذا تم الدفع في مكاتب تذاكر المدينة / المطار) ، وفي وقت تسجيل الوصول إلى شركة الطيران عند الطلب. قد يؤدي عدم تقديم المستندات المطلوبة إلى حرمان الراكب من الرحلة واسترداد التذكرة بعد خصم الغرامة المطبق.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Ethiopian Airlines A Star Alliance Member