Delayed, Lost or Damaged Baggage
Report delayed baggage at the airport or online
Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediatelyafter the arrival of your flight and before leaving the baggage claim area to secure a file reference number.
Ethiopian shall not be liable for normal wear and tear such as scratches and dents.
If your baggage has not been delivered, you can also report it as delayed online by filling the Lost Baggage Inventory Form (BIF) found i the link below and sending it to your nearest Ethiopian offices at your destination.
Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.
Find out the whereabouts of your baggage online
For lack of local contact or in case of unreasonable delays on your claim, please contact customer relation through Support and Feedback