Aviation Training Schools



Ticketing, Airport, Cargo Services and Operations Training

Established in 1981 as School of Marketing & Finance (SOMAF), the now Commercial & Ground Services Training School of the Ethiopian Aviation Academy specializes in delivery of comprehensive initial and recurrent trainings in areas of Airline Sales, Marketing & Operations.

The Commercial & Ground Services Training School of Ethiopian Aviation Academy is the prime supplier of qualified airline sales, marketing and ground operations staff for the rapidly expanding airline industry in Ethiopia and the region. 

We provide basic and recurrent training programs consistent with national and international regulations in the areas of Sales, Marketing, Ground Services, Cargo Operations, Dangerous Goods Regulations (Category 6), Ground Support Equipment and Airport Customer and Baggage Handling.  A combination of classroom theory and hands-on practical training is given by our competent and dedicated instructors to prepare our students for all types of customer services.

Our goal is to attract energetic and interested customer service personnel of all cultures, and to create a quality experience, for both our students and companies that employ them.


Short Courses (Certificate Programs)

Reservations and Ticketing 

Duration (Hours)

Introduction to Airline Industry

21

Basic Passenger Reservation & Ticketing

56

Intermediate Passenger Fares & Ticketing

42

Advanced Passenger Fares & Ticketing

56

Sabre Reservation & Ticketing

70

Galileo Basic Reservations and Ticketing

100

 

Airport Customer and Baggage Service Courses/Programs

Duration (Hrs)

Airport Passenger Handling

56

Sabre Sonic check-in (SSCI) also available on-line

35

Travel Document Verification

16

World Tracer also available on-line

35

 

Cargo Operation

Duration (Hrs)

Basic Cargo Skills and Procedures

42

Basic Cargo Rating and Pricing-For Airline Finance & Accounting

35

Cargo Spot-Automated Cargo

21

Recurrent Cargo Skills and Procedures

14

Advanced Cargo Skills & Procedures

70

Dangerous Goods Regulations(Category-6 Initial & Refresher)

35

Dangerous Goods Regulations(Category 5 & 8  Initial & Refresher)

21

Dangerous Goods Regulations(Category 9,11,12- Initial & Refresher)

7

Dangerous Goods Regulations(Category 10- Initial & Refresher)

21

Live Animal Regulation-Initial/Refresher

10 (also available on-line)

Perishable Cargo Regulation -Initial/Refresher

8   (also available on-line)

Dangerous Goods Regulations Category 12

On-line

Dangerous Goods Regulations Category 8 & 10

On-line

Dangerous Goods Regulations Category 9 & 11

On-line

 

Safety & Security

Duration (Hrs)

Occupational Health, Passenger , Ramp Safety, SMS & Human Factors

21

Ramp & Airside Safety 

4

Defensive Driving

7

Aviation Security (AVSEC)

7

Apron and Load Control Operations               

Duration (Hrs)

Ramp Handling-Initial

35

Ramp Handling-Refresher

21

Weight & Balance for Passenger Aircraft (Initial)

35

Weight & Balance for Freighter Aircraft (Initial)

35

Weight & Balance for Passenger Aircrafts(Refresher)

21

Weight & Balance for Freighter Aircrafts(Refresher)

21

Saber E-mergo(also available on-line)

40

Champ Cargo Weight and Balance System

21

Soft Skills

Duration (Hrs)

Business English and Communication 

56

Selling Skills

14

Communications Skills

21

Customer Care

49

Professional Customer Handling/Customer Care

21

Professional Telephone Handling

14

 

Airline Finance & Accounting

Duration (Hrs)

Principles of Accounting

56

Airline Accounting

21

 

Ground Support Equipment(GSE)Trainings

Duration (Hrs)

Belt Loader (Theoretical & Practical)

16

Pallet Transporter (Theoretical & Practical)

16

Fork Lift (Theoretical & Practical)

16

Tug/Tow Tractor (Theoretical & Practical)

16

Scissor Lift (Theoretical & Practical)

16

Passengers Step (Theoretical & Practical)

16

Wheelchair Truck (Theoretical & Practical)

16

Ramp Bus/COBUS (Theoretical & Practical)

16

High Lift Truck (Theoretical & Practical)

16

Ground Power Unit (GPU) (Theoretical & Practical)

16

Air Start Unit (Theoretical & Practical)

16

Pushback Tractor/Pay Mover (Theoretical & Practical)

16

Grove (Theoretical & Practical)

16

Picker (Theoretical & Practical)

16

Platform (Theoretical & Practical)

16

Lavatory /Water Truck (Theoretical & Practical)

16

Portable Air Compressor (Theoretical & Practical)

16

Aircraft Jack Operation (Theoretical & Practical)

16

 

        

Diploma Programs

Program 

Months

Airport Passenger Services & Operations  

3

Ramp Handling

3

Cargo Operations

3.1

Airline Call Center Service

3.1

Airline Call Center Service Training-With English Language

3.6

Airline Passenger & Cargo Services Training

5

Note: Each of the Diploma Programs include Four Weeks On-The-Job.


Qualifications for Sales Commercial and Ground Operations Trainings

·       A minimum total score of 300 in Ethiopian University Entrance Exam Result.

OR

A minimum of College Diploma/ 10+3/Level III Certificate in Social / Natural science fields of Studies from a recognized TVET/College/university

·       NB:  Age limit: 18-35 years old        

·       English Language Proficiency: Level III