Terms and Conditions
Ethiopian Airlines is pleased to render you the online reservation services on Ethiopian flights in accordance with the conditions stipulated hereunder.
Bookings can be made for adult passengers and children and infants traveling
with accompanying adults. For the transportation of incapacitated passengers,
expectant mothers and unaccompanied children, necessary formalities have
to be completed and the airline's consent has to be secured ahead of time.
Fares quoted include all taxes, except where taxes are collected locally
at airport check-in. Please note that all quotes remain subject to changes
and are only guaranteed when the booking has been paid.
There are two payment options for your ticket.If you choose the "Pay
at Agency" option payment for your ticket has to be made at the local Ethiopian
airlines city ticket office. If you wish to make payment by credit card
and click on the "Pay with credit card" option, your credit card will be
charged automatically at time of internet booking, and an electronic ticket
will be issued instantly. Payment on web with card is permitted when the
card holder is not traveling with passenger that he/she paid for. For other
payments please contact the local Ethiopian airlines office in person. You
should carry the credit card used at the time of booking when coming for
boarding as it will be required for verification. For other payments please
contact the local Ethiopian airlines office in person. You should carry
the credit card used at the time of booking when coming for boarding as
it will be required for verification.
Checked Baggage: Passengers are permitted a free checked baggage allowance the limit of which may differ by class and point of origin-destination.
Excess baggage may be carried on payment of applicable charges.
Cabin/Hand Baggage: On all Ethiopian routes you are allowed to carry only one piece of hand baggage with a maximum weight of 7kgs and measuring not more than 20x40x55cms or 8x16x2inches into the cabin.
Please contact your nearest Ethiopian airlines office for more specific
You represent that you are of sufficient legal age to use this service,
and you possess the legal right to create binding obligations for any liability
you may incur as a result of the use of this service. You are financially
responsible for all uses of this service by you and those using your login
Please ensure you have a passport valid for the duration of your trip.
Ethiopian airlines shall not be held responsible on issues pertaining to
denied boarding due to incomplete travel document and visa.
Ethiopian reserves the right to change these terms and conditions at any time without notice or liability. You are responsible for regularly reviewing these terms and conditions. Continued use of Ethiopian on-line booking system following any such changes shall constitute your acceptance of such changes.
The time shown on flight coupons is the departure time of the aircraft. In order to perform check-in operations in due time, the passenger is requested to report at the airport check-in counter 2 and half hours prior to flights departure.
Passengers to/from the U.S.A are required to report at least 3 hours prior to flight departure. Passengers who fail to report within the above time limit shall lose the right to embark, even if they hold a reservation and Ethiopian will take no responsibility in such cases.
Reconfirmation is not mandatory for Ethiopian airlines except when the trip is wholly within the domestic Ethiopian route. Customers whose itinerary is wholly within the domestic break their journey for more than 72 hours are required to reconfirm their flight.
April 01, 2008
This Ethiopianairlines.com website is owned and operated by Ethiopian Airlines, whose head office is at Ethiopian Group Headquarters, PO Box 1755, Addis Ababa, Ethiopia. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect.
We collect from you personal information such asyour name, address, date of birth, telephone numbers, email address, flight details, credit card/bank account details, frequent flyer membership details and any special assistance or dietary requirements. You retain the right to withhold any information from us but please be aware that some of our products and services may not be available to you if this information is not collected.
Information disclosure to third parties
Ethiopian may utilize the service of third party agents and service providers around the world to collect, hold and process on our behalf your personal information for the purposes set out in this policy. When ETHIOPIAN uses other agents, contractor corporations to perform services on its behalf or as part of a joint promotion, ETHIOPIAN will ensure that it protects the user's personal information.
We may also be required to disclose your information to police and other governmental bodies as required by law. However, ETHIOPIAN will not sell, trade or disclose to any third party any information derived from registration for, or use of any on-line service without the consent of the user (except as required by case of imminent physical harm to the user or others).
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on this website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our site.
ETHIOPIAN will take appropriate steps to protect information you share with us. We have technology and security features to safeguard the privacy of your personal information.
Our web site may contain "cookies" so that ETHIOPIAN can better serve you with customized information to our web site. Cookies are identifiers, which a web site can send to your browser to facilitate a user next visit on our web site. You can set your browser to notify you when you are a sent a cookie, giving you the option to decide whether or not to accept it.
Our web site may contain links to other web sites. Please be aware that ETHIOPIAN is not responsible for the privacy practices of web sites not operated by ETHIOPIAN. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site Correction/updating of personal information.
Notification of changes
How you can contact us