CLICK ON A FAQ LINK :

• Award Miles fail to appear on my Statement

• Can I make a stopover on an award ticket?

• How are Award Miles credited?

• How do I claim awards?

• How do I keep track of my Awards?

• How long are my Award Miles valid?

• How long is my Tier status valid?

• How many levels are there?

• May I change my travel plans?

• What if I only use part of my ticket?

• When I can travel on an award?

• Who may claim an award?

• Will my membership number change for any reason?