Conditions of Contract

1. As used in the contract:
    “Ticket” means a passenger ticket and baggage check, of which these conditions and the notices form part,
    “Carriage” is equivalent to “transportation”, “carrier” means all air carries that carry or undertake to carry
        the passenger or his/her baggage hereunder or perform any other service incidental to such air carriage.
    “Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International
        Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at the Hague,
        28th September 1955, whichever may be applicable.

2. Carriage hereunder is subject to the rules and limitations relating to liability established by either the Warsaw Convention (or any amendments thereof) or the Montreal Convention unless such carriage is not “international carriage” as defined by that Convention.

3. To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to:

1. provisions contained in the ticket;
2. applicable tariffs,
3. carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.

4. Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in the ticket or as shown in carriers timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.

5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.

6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.

7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation compliant must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

8. The ticket is good for carriage for one year from date of issue, except as otherwise provided in the ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.

9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

10. Passenger shall comply with government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

11. No agent servant or representative of carrier has authority to alter, modify or waive any provision of this contract.

CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS.

TICKET SOLD SUBJECT TO TARIFF REGULATIONS.

Advice to International Passengers on Limitation of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, either the Warsaw Convention or the Montreal Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carrier parties to such special contracts, for death or personal injury to passengers is limited in most cases to proven damages not to exceed U.S.$75,000 per passenger*, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such passengers travelling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately U.S.$10,000 or U.S.$20,000.

The names of carriers parties to such special contracts are available at all ticket offices of such carriers and may be examined on request.

Additional protection can usually be obtained by purchasing insurance from a private Company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or the Montreal Convention or such special contracts of carriage. For further information please consult your Airline or insurance Company Representative. *Note: The limit of liability of U.S.$75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S.$58,000 exclusive of legal fees and costs.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For many international journeys, the Warsaw Convention may apply with liability limits of approximately US $9.07 per pound (U.S. $20.00 per kilo) for checked baggage and U.S. $400 per passenger for unchecked baggage. Where the Montreal Convention is applicable the limits of liability specified in the relevant Articles of the Convention shall apply. For travel wholly between U.S. points, Federal rules require any limit on an airline’s baggage liability to be at least U.S. $2.800 per passenger. Excess valuation may not be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the Carrier.

Notice of Government Imposed Taxes and Fees

The price of the ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the “TAX” box(es) of the ticket. You may also be required to pay taxes or fees not already collected.

Refunds

The ticket has refundable value only when submitted within one year after the expiry date.

Notice to Domestic Passengers

Carriage exclusively performed within Ethiopia is subject to the provision of the commercial code of Ethiopia which limits the liability of the carrier for death or bodily injury, and for loss of or damage to baggage.

If you break your journey for more than 72 hours at any point, please reconfirm your intention of using your continuing or return reservation. To do so please inform the airline office at the point where you intend to resume your journey at least 72 hours before departure of your flight. Failure to reconfirm will result in the cancellation of your reservation(s).

Notice

If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention (or any amendments thereof) or the Montreal Convention may be applicable and the Convention governs in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage. Further information may be obtained from the carrier.”

For all international Carriage to which the Warsaw Convention or the Montreal Convention applies, in any action brought before an Italian Court, the limit of Liability shall be One hundred thousand (100,000) special drawing rights as defined by the International monetary Fund, to be converted into the national currency in accordance with the method of valuation applied by the International Monetary Fund.

Airport Check-In Requirements

Please make sure that you are in possession of all required travel documents with the appropriate entry visas, including a vaccination certificate.

Please indicate your seat and special meal preference at the time of booking your flight.

All Ethiopian flights are smoke free.

Disclaimer

These pages are for informative purposes only and do not form a contract. As such, any information contained within this site is subject to change with or without notice. Ethiopian Airlines assumes no liability for these changes. Ethiopian also reserves the right to interpret and apply these policies and procedures. In each case, Ethiopian’s interpretations and applications shall be final and conclusive.

To download this document in both Amharic and English languages, please click on the below link:

Contract of Carriage

To view the pdf files you need to have Adobe Acrobat Reader which you can download here free of charge:

Download Adobe Acrobat Reader