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Retroactive Mile Registration
Are Your Miles Not Credited? You can still apply for Retroactive Registration.
When Miles are not earned or mile totals are wrong after boarding because prior
registration was not completed or for other system related reasons, retroactive
registration is possible using the following method.
Applying for Retroactive Registration
- Log on to your ShebaMiles membership account on
www.ethiopianairlines.com .
- Visit the Ethiopian Airlines Reservation and Ticket offices
- ShebaMiles Customer Support Telephone Numbers
- Mail to ShebaMiles Service Center (Please mail all documents of confirmation
within 6 months of the date of travel.)
Documents that should be referred or enclosed at the time of requesting Retroactive
credit
Boarding Pass (original) + Ticket Print + ShebaMiles Membership Number
Members should retain photocopies of these documents for verification purposes.
Mile Registration
Membership numbers registered at reservation or check-in will reflect in membership
account within 14 days from the date of boarding. Confirm mile registration on the
Internet, at an Ethiopian Airlines Customer Service Office or through an account
statement. Miles not credited within this period should be applied for Retro Active
Registration.
Member should apply for Retroactive Credit within 12 months of the date of boarding
a flight.
Exception: for flights on Air New Zealand Retroactive Mile Claims should be made
within 6 months from the date of boarding a flight.
Mile Registration Period
Ethiopian Airlines Domestic Flight and Ethiopian Airlines International Flights:
Retroactive Credit requests on Ethiopian Airlines Domestic Flight and Ethiopian
Airlines International Flights reflect in membership account within 7 to 21 days
from the date request is received at any of the Retroactive Registration Contact
points.
Service Partner Airlines:
Retroactive Credit requests on ShebaMiles Service Partner Airlines (ASKY and
Star Alliance Member Airlines) reflect in membership account within 14 to 30 days
from the date request is received at any of the Retroactive Registration Contact
points.
Eligibility for Accrual
Conditions described under Mile Accrual Plan of Each Program Applies.
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Common precautions for retroactive flight mile registration
- Miles will be accrued in a member account as soon as the Retroactive
registration procedure is completed. Ensure to keep the confirmation
document.
- There may be cases in which miles are not earned after boarding
even if prior registration for mile accrual is complete.
- Retroactive Registration for miles you have earned 90 days before
signing up for ShebaMiles membership is possible as long as retroactive
mile registration formalities are completed within 12 months.
- Retroactive Registration is not accepted for boarding date that
are over 12 months older than the date you have applied for ShebaMiles
membership.
- Retroactive registration application is eligible for those who have
completed membership procedures.
- Documents mailed to the Retroactive Registration Desk will not be
returned. Please send original documents and keep copy of your personal
record as necessary.
- Retroactive registration cannot be accepted if even one confirmation
document is not received.
- Please confirm your Retroactive Status on the WEB. We cannot individually
answer inquiries regarding such matters as accumulation status.
- When applying by mail, postage costs are the responsibility of the
customer. Please note that refunds of postal fees cannot be made.
- When applying by mail, only postal mail can be accepted. Document
delivery service or parcel delivery service are not acceptable
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