Ethiopian Airlines, the fastest growing and most customer service driven airline
in Africa, was chosen as Service Quality Institute's Worldwide Customer Service
Leader in Istanbul Turkey on 12 October during the awards banquet at the Worldwide
Customer Service Conference.
CEO of Ethiopian Airlines, Tewolde Gebremariam received the award.
Also present at the awards ceremony was Murtaza Versi, SQI's Worldwide Market
Strategy Leader who hashelped Ethiopian Airlines implement the "3 Year Service Culture
Plan" developed by America's SQI and John Tschohl, President of Service Quality
John Tschohl, the Global Leader in Customer Service said; "It is exciting to
see Ethiopian Airlines create a service culture. They have made significant improvements
and are a positive influence in Africa. The leadership and vision by CEO Tewolde
Gebremariam has built the first airline in Africa to be really focused on an outstanding
customer experience. They have used several of our leading edge customer service
programs to drive this exceptional level of customer service."
Mr. Tschohl, Time Magazine's Customer Service Guru and Global Leader in Customer
Service with representation in over 40 countries said; "It takes leadership and
vision to make a commitment to focus on exceptional customer experience like Ethiopian
Airlines has done".
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its
operations in the past close to seven decades, Ethiopian has become one of the continent’s
leading carriers, unrivalled in efficiency and operational success. Ethiopian commands
the lion share of the panAfrican passenger and cargo network operating the youngest
and most modern fleet to more than 74 international destinations across five continents.
Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such
as the Boeing 787, Boeing 777-200LR, Boeing 777-200LR Freighter and Bombardier Q-400
with double cabin. In fact, Ethiopian is the first airline in Africa to own and
operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025
that will see it become the leading aviation group in Africa with seven business
centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger
Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight
Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning
airline registering an average growth of 25% in the past seven years.
For more information about this press release, please contact:
Manager PR & Publications
Tel: (251-1) 517-84-07