Ethiopian Airlines is pleased to announce that it has won SKYTRAX World Airline
Award for Best Airline Staff Service in Africa for its outstanding customer service,
on 18 June 2013 in Paris at Le Salon du Bourget Air Show.
With its uniquely Ethiopian flavored African hospitality, Ethiopian Airlines
is availing high standard products and services to meet the expectations of its
"As a customer service organization, we clearly understand the value of high
quality service delivery and accordingly we have been investing heavily in training
and development of our staff on one hand and state of the art information and communication
technology and fleet on the other hand. The award is a testimony of the hard work
of our employees. We thank our customers and for their strong vote of confidence.
I would like to thank the more than 7,000 strong Ethiopian Airlines family, who
are working hard day and night to provide the best possible travel experience to
our customers. It is their customer friendly and superior service delivery that
is making Ethiopian an airline of customer choice in Africa," said Tewolde Gebremariam,
CEO of Ethiopian, when receiving the award on 18 June 2013 in Paris at Le Salon
du Bourget Air Show.
CEO, Mr. Tewolde GebreMariam while receiving the Award
He also added, "We are proud that our first-class service delivery is being recognized
by the most reputed customer-service tracking organization in the airline industry.
We thank Sky Trax for this recognition and make the pledge to our customers to work
even harder to meet their high expectations.
CEO, Mr. Tewolde GebreMariam with the cabin crews
Ethiopian is implementing a 15-year strategic plan, Vision 2025, which will see
it become the leading Aviation Group in Africa offering its passengers international
standard product with five star service delivery.
Ethiopian Airlines, the fastest growing airline in Africa, made its maiden international
flight to Cairo in 1946 and now the Airline provides dependable services to 72 international
destinations spanning four continents.
Ethiopian is proud to be a Star Alliance Member. The Star Alliance network is
the leading global airline network offering customers convenient worldwide reach
and a smoother travel experience. The Star Alliance network offers more than 21,555
daily flights to 1,356 airports in 193 countries.
Ethiopian is a multi-award winner for its commitment and contributions towards
the development and growth of the African aviation industry and in recognition of
its distinguished long-haul operations enhanced by the introduction of new routes
and products. Recently, Ethiopian won "Airline Reliability Performance Award" from
the Bombardier Aerospace; "African Airline of the Year Award" from Air Transport
Quarterly Magazine; "Transformation Award 2012" from Planet Africa Network; "International
Diamond Prize for Excellence in Quality" from the European Society for Quality Research
(ESQR). Also Captain Desta Zeru, Vice-President of Flight Operations, won "Africa
Legend of Travel" award from African Travel Quarterly (ATQ) magazine; and Ethiopian
Airlines CEO, Tewolde Gebremariam, won "African CEO of the year" from the African
CEO Forum as well as "African Business Leader of the Year" award from the Corporate
Council on Africa (CCA).
With its acquisition of and firm orders for several new modern fleet, the airline
is well positioned to pursue aggressively the implementation of its 2025 strategic
plan to become the leading aviation group in Africa.
For more information about this press release, please contact:
Manager PR & Publications
Tel: (+251-11) 517-89-07, (+251-11) 517-81-65
Fax: (+251-11) 661-14-74