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Comments and Complaints

Your feedback is important to us. We look forward to hearing from you for any comment, suggestion, questions or even criticism. 

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Comments and Complaints by Post

 Please use below address for complaints/compliments only after your final flight with Ethiopian Airlines.

Ethiopian Airlines
Customer Relations Office
P.O.BOX 1755
Addis Ababa
Ethiopia
For passengers to/from United States
Please use below address for complaints on Ethiopian Airlines services to Department of Transport (DOT)’s Aviation Consumer Protection Division.
Website:http://airconsumer.ost.dot.gov/
Mailing address:Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590E


 
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