Rapid Growth and Progress
 Despite difficult times for the worldwide aviation industry, Ethiopian is in good shape and steadily improving its product and services.
In March 2010, we received the first of
the eight Q-400 Next Generation turboprop aircraft from the Canadian
Aircraft manufacturer Bombardier. Ethiopian Airlines plays a critical
role in bringing the cities in the different regions of Ethiopia within
easy reach of Addis Ababa, the capital. This effort is further enhanced
by the introduction of Q-400 Next Generation aircraft.
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The new 78-seater aircraft will boost the capacity deployed on our domestic
routes thereby supporting the ever growing tourism market of the country and the
domestic business travel, which are growing fast alongside the economy.
In May 2010, we were delighted to announce that we have entered into an agreement with InterGlobe Technologies (IGT) to establish a call centre that will provide Ethiopian customers access to our services 24 hours a day, seven days a week. The project will be phased in between June and October 2010.
The call centre will compliment the company’s website and e-ticketing activities as customers now have the option to reach Ethiopian via the telephone at any time. The services cover reservations, sales, ticketing, flight information, flight irregularity handling, ShebaMiles enrollment and support programmes and other similar queries.
We are experiencing rapid growth and progress in our operations throughout our network, especially in Africa having recently launched new services to Pointe-Noire, the second largest city in the Republic of Congo.
Finally, a word about our summer schedules. We have been able to increase flight frequencies to 20 of our destinations in Africa, Europe, Asia and the United States of America (USA), effective from 16 June 2010.
The decision to step up frequencies reinforces the airline's commitment to avail convenient and adequate services to our customers around the globe. Passengers travelling on Ethiopian route network will now have more choices and flexibility as the result of the additional frequencies.
As always, on behalf of all employees of Ethiopian and myself, I thank you very much for choosing Ethiopian.
Girma Wake
Chief Executive Officer
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