|Ethiopian Airlines (Ethiopian) is the flag carrier
of Ethiopia. During the past sixty five plus years, Ethiopian has
become one of the continent?s leading carriers, unrivalled in Africa
for efficiency and operational success, turning profits for almost
all the years of its existence.
Operating at the forefront of technology, the airline has also become
one of Ethiopia?s major industries and a veritable institution in
Africa. It commands a lion?s share of the pan African network including
the daily and double daily east-west flight across the continent.
Ethiopian currently serves 81 international destinations operating
the newest and youngest fleets.
||December 21, 1945
|April 08, 1946
||Government of Ethiopia (100%)
||Bole International Airport
P.O. Box 1755
Addis Ababa, Ethiopia
Tel: (+ 251) 11 665 2222
Fax: (+ 251) 11 661 1474
||Tel: (+251) 11 665 6666, (+251) 11 665 6161
Fax: (+251) 11 661 1474
|Chief Executive Officer:
||Mr. Tewolde Gebremariam
||Cloud Nine: Combined service of First and Business
Classes, Cloud Nine has the space, comfort and a style of service
that makes flying with Ethiopian a pleasure all the time.
Economy Class: Passengers are offered 12 audio
channels with access to a video library of more than seven titles.
|Frequent Flyer Programme:
||ShebaMiles is Ethiopian’s Frequent Flyer Program. As a member
of ShebaMiles, members accumulate miles which will entitle them
to award tickets, award upgrades, access to executive lounges, additional
free baggage allowance and many other privileges. The more they
fly the higher the benefits. Since December 2011, ShebaMiles has
a frequent flyer program partnership agreement with over 27 airlines
including all the Star Alliance member airlines and over 10 non-airline
partners (hotels, restaurants, shopping centers etc…) where members
have the privilege to earn and redeem miles whenever they use the
services of these partners. To find more please go to
|Passenger Airport Terminal:
||The Addis Ababa Bole international Airport is the major hub
for Ethiopian Airlines and one of the largest airports in Africa.
The ultra-modern airport terminal was inaugurated on January 21,
2003. This spacious terminal handles all international flights with
its 21st century facilities.
Addis Airport is the busiest airport in East Africa with a capacity
of providing a world class passenger and cargo services to more
than 6.5 million international and domestic passengers each year.
||Ethiopian has city and airport offices at locations to which
it operates. At other major locations it is served by accredited
and designated General Sales Agent (GSA).
The new cargo terminal covers:
- Apron area: 44,390 square meters
- Terminal size: 14,000 square meters
- Capacity: 350,000 tones of air cargo per annum
- Cold room size: 2,000 square meters, cold room storage:
130 tones of palletized cargo
- Office area: 4,500 square meters
- Parking area: 19,200 square meters
The state-of-the-art maintenance hangar with a span of
7,200 square meters and a height of 25 meters can accommodate one
B747-400 or two B737-700s or two equivalent size aircraft at any
given time in different configuration.
Ethiopian has an advanced maintenance base, which is fully
operational for Airframe maintenance up to D-Checks, Engine, Overhaul,
Components repair & overhaul, Light Aircraft maintenance and
technical, and management assistance for other airlines. The maintenance
base is certified by the US- Federal Aviation Administration (FAA).
Ethiopian provides management and technical assistance
to other airlines on secondment basis by availing trained and skilled
manpower in different areas relative to the airline industry.
||83 International and 20 Domestic destinations
||Abidjan, Abuja, Accra, Addis Ababa, Bamako, Bahir Dar, Bangui,
Berbera, Blantyre, Brazzaville, Bujumbura, Cairo, Dakar, Cottonou,
Dar-Es-Salaam, Dire Dawa, Djibouti, Douala, Entebbe, Enugu, Harare,
Hargeisa, Johannesburg, Juba, Kano, Khartoum, Kigali, Kilimanjaro,
Kinshasa, Lagos, Libreville, Lilongwe, Lome, Luanda, Lubumbashi,
Lusaka, Malabo, Malakal, Maputo, Mekele, Mombasa, N’Djamena, Nairobi,
Ndola, Niamey, Ouagadougou, Pointe-Noire, Seychelles and Zanzibar.
|Brussels, Frankfurt, London, Madrid, Milan, Paris, Rome,
Stockholm, Rio de Janeiro, São Paulo, Toronto, Vienna and
East & Asia (21):
|Bahrain, Bangkok, Beijing, Beirut, Dubai, Delhi, Demmam, Guangzhou,
Hangzhou, Hong Kong, Jeddah, Kuala Lumpur, Kuwait, Mumbai, Muscat,
Riyadh, Sana’a, Seoul, Shangai, Singapore and Tel Aviv. [Coming
soon: Ho Chi Minh in Vietnam and Tokyo in Japan]
||Addis Ababa, Arba Minch, Assosa, Axum, Bahar Dar, Bale Robe, Dire Dawa,
Gambella, Gonder, Gode, Humera, Jijiga, Jimma, Kabri Dar, Kombolcha, Lalibela,
Mekele, Semera, Shire, and Shilavo
|Cargo Network (24):
Abuja, Accra, Addis Ababa, Brazzaville, Bujumbura, Cairo, Dar es
Salaam, Entebbe, Johannesburg, Kigali, Kinshasa, Lagos, Libreville,
N’Djamena, and Pointe-Noire.
Gulf, Middle East and Asia (7):
Beirut, Chennai, Dubai, Hong Kong, Jeddah, Mumbai and Riyadh
Liege and Luxembourg
|9 - Boeing 787-Dreamliner
2 - Boeing 777-300ER
6 - Boeing 777-200LR
10 - Boeing 767-300ER
4 - Boeing 757-200
3 - Boeing 777-200LRF (cargo)
2 - Boeing 757-200FR (cargo)
2 - MD-11F (cargo)
5 - Boeing 737-700NG
10 - Boeing 737-800W
1 - Boeing 737-400
15 - Q400 NextGen
|Fleet on order
||Vision, Mission and Values
Ethiopian will be the most competitive and leading aviation group
in Africa by providing safe, market driven and customer focused
passenger and Cargo Transport, Aviation Training, Flight Catering,
Maintenance Repair and Overhaul (MRO), Ground Services, Domestic
and regional services by 2025.
- To become the leading Aviation Group in Africa by providing
safe and reliable passenger and cargo transport, aviation training,
flight catering, MRO and ground services whose quality and price
“value proposition” is always better than its competitors
- To ensure being an airline of choice to its customers, employer
of choice to its employees and an investment of choice to its
- To contribute positively to the socio-economic development
of Ethiopia in particular and the countries it operates in general
by undertaking its corporate social responsibilities and providing
vital global air connectivity
- As an airline, safety is our first priority.
- ET is a high performance and learning organization.
- We are an equal opportunity employer
- We treat internal and external customers the way we would
want to be treated
|Human Resource Management:
(as of September 30, 2013)
|Total No. of Employees
|Marketing & Sales:
|Maintenance & Engineering:
Ethiopian is self-sufficient in all aviation training systems. The
Ethiopian Aviation Academy offers training for:
The academy provides training services and management assistance
to many other countries. It also provides recurrent training to
technicians, pilots, marketing & sales staff and cabin crew.
- Aircraft Technicians
- Cabin Crew (Service Trainee)
- Marketing & Sales as well as Management and Finance
- B757/B767 Simulator
- B737 NG Simulator
|Future Expansion Plans:
- Construction of Maintenance Hangar
- Expansion & upgrading of Ethiopian Aviation Academy
- Construction of Simulator building for different fleet type
- Construction of 5 star hotel
- Expansion of Cargo Terminal
- Construction of new Catering facility
- Construction of parking building
- Construction of new Headquarters
- Ethiopian won the Passenger Choice Awards for "Best Airline in Africa" for the second time in a row at the APEX 2014 EXPO held between 15 and 18 September 2014 in the Anaheim Convention Centre in California..
- Ethiopian won the 2014 Airline Reliability Performance Award
from Bombardier Aerospace. Ethiopian has won the award four
years in a row.
- Ethiopian Aviation Academy has been voted the 2014 "Airline
Training Services Provider of the Year" by the African
Airlines Association (AFRAA) in the convention held in Nairobi,
Kenya between 4 and 6 May 2014..
- Ethiopian won the "Best Airline of the Year Award"
at MICE Magazine’s 7th Annual Award Ceremony held
in Beijing, China on April 11, 2014.
- Ethiopian won the 2013 "GOLD Level Boeing Performance
Excellence Award" for its outstanding performance at
the Wire Kits Harness Manufacturing Plant.
- Ethiopian won the 2013 "African Airline of the Year
Award" from the African Airlines Association at its
45th Annual General Assembly meeting held between 25 and 26
November 2013, in Mombasa, Kenya.
- CEO of Ethiopian, Mr. Tewolde Gebremariam, has won the 2013
Planet Africa Professional Excellence Award on 2 November 2013
during a ceremony held at the International Centre in Toronto,
- Ethiopian won the “African Airline of the Year”
and “Best Cabin Crew in Africa” at the opening
ceremony of the 9th Travel Market, AKWAAB, meeting in Nigeria
at Eko Hotel Convention Centre on 27 October 2013.
- Ethiopian won the "African Business of the Year"
award on the ceremony held at the Mandarin Oriental New York
on 20 September 2013, in the presence of high profile policymakers
- Ethiopian won the Passenger Choice Awards for "Best
Regional Airline in Africa" on September 09, 2013 at
a Gala event held in Anaheim, California.
- CEO of Ethiopian, Tewolde Gebremariam has won the 2013 "Airline
Strategy Awards for Regional Leadership" on Sunday,
14 July, 2013 in London.
- Ethiopian won "SKYTRAX World Airline Award for Best
Airline Staff Service in Africa" for its outstanding
customer service, on 18 June 2013 in Paris at Le Salon du Bourget
- Ethiopian won the 2013 "Airline Reliability Performance
Award" from Bombardier Aerospace.
- Award for Pioneering the African Renaissance from the President,
from H.E Girma Wolde Giorgis, President of the Federal Democratic
Republic of Ethiopia.
- Ethiopian Airlines CEO, Tewolde Gebremariam, won the "African
Business Leader of the Year" award from the Corporate
Council on Africa (CCA) on December 12, 2012 in a gala dinner
held in Washington D.C.
- Ethiopian Airlines has been awarded the "International
Diamond Prize for Excellence in Quality" by the
European Society for Quality Research (ESQR) on December 2,
2012 in Brussels.
- Ethiopian Airlines CEO, Tewolde Gebremariam has been awarded "African
CEO of the year" from the African CEO Forum 2012
on Tuesday, November 20, 2012.
- Ethiopian was given the "African Airline of
the Year 2012" and Captain Desta Zeru, Vice-President
of Flight Operations, "Africa Legend of Travel"
awards by African Travel Quarterly (ATQ) magazine on Monday,
October 22, 2012 at an event held in Lagos, Nigeria.
- "Transformation Award 2012" by
Planet Africa Network at a ceremony held in Toronto on 17 July,
- "Airline Reliability Performance Award"
from the Bombardier Aerospace on April 30, 2012.
- "African Airline of the Year 2011/2012 Awards"
in an online poll set up at the African Aviation's website
on 09 February 2012.
- "Awarded As Airline of The Year for 2010"
at the 43rd AFRAA Annual General Assembly held in
Marrakesh, Morocco on November 21, 2011.
- Bombardier’s "Airline Reliability Performance
Award" in the award ceremony hosted by the Canadian
Embassy in Addis Ababa on May 21, 2011.
- "Deal of the Year 2010 Award "
at Intrepid Museum in New York on April 11, 2011.
- "The African Cargo Airline of the Year"
award at the Air Cargo Africa 2011 Conference held in Nairobi
Kenya on 24 February 2011.
- "The NEPAD Transport Infrastructure Excellence
Awards 2009" in a ceremony held on November 25,
2009 at Gallagher Convention Centre in Johannesburg, South Africa.
- "Airline of the Year Award" at
the 41st Annual General Assembly of the African Airlines
Association (AFRAA) held in Maputo, Mozambique.
- "Airline of the Year 2009" award
at African Business Award organized by the London based African
Business Magazine and Common Wealth Business Council.
- "2008 Best Airline in Africa Award"
at the African Travel Award in Lagos, Nigeria, for its excellent
network and convenient connections in Africa.
- "The 2008 Brussels Airport Company Award"
in recognition of its distinguished long haul operations witnessed
through the introduction of new routes, new products, and close
cooperation with Brussels Airport in marketing activities.
- "The 2008 Corporate Achievement Award"
of Aviation & Allied Business for setting the pace towards
the development and growth of the African aviation industry.
||Manager PR & Publications
P.O. Box 1755, Addis Ababa, Ethiopia.
Tel: (+251-11) 517 8407 / 8907 / 8165 / 8529
Fax: (+251-11) 661 1474