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Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past sixty five plus years, Ethiopian has become one of the continent?s leading carriers, unrivalled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.

Operating at the forefront of technology, the airline has also become one of Ethiopia?s major industries and a veritable institution in Africa. It commands a lion?s share of the pan African network including the daily and double daily east-west flight across the continent. Ethiopian currently serves 84 international destinations operating the newest and youngest fleets.
Founded: December 21, 1945
Starting date
of operation:
April 08, 1946
Ownership: Government of Ethiopia (100%)
Head Office: Bole International Airport
P.O. Box 1755
Addis Ababa, Ethiopia
Tel: (+ 251) 11 665 2222
Fax: (+ 251) 11 661 1474
Reservations: Tel: (+251) 11 665 6666, (+251) 11 665 6161
Fax: (+251) 11 661 1474
Chief Executive Officer: Mr. Tewolde Gebremariam
Special Features: Cloud Nine: Combined service of First and Business Classes, Cloud Nine has the space, comfort and a style of service that makes flying with Ethiopian a pleasure all the time.

Economy Class: Passengers are offered 12 audio channels with access to a video library of more than seven titles.
Frequent Flyer Programme: ShebaMiles is Ethiopian’s Frequent Flyer Program. As a member of ShebaMiles, members accumulate miles which will entitle them to award tickets, award upgrades, access to executive lounges, additional free baggage allowance and many other privileges. The more they fly the higher the benefits. Since December 2011, ShebaMiles has a frequent flyer program partnership agreement with over 27 airlines including all the Star Alliance member airlines and over 10 non-airline partners (hotels, restaurants, shopping centers etc…) where members have the privilege to earn and redeem miles whenever they use the services of these partners. To find more please go to ShebaMiles.
Passenger Airport Terminal: The Addis Ababa Bole international Airport is the major hub for Ethiopian Airlines and one of the largest airports in Africa. The ultra-modern airport terminal was inaugurated on January 21, 2003. This spacious terminal handles all international flights with its 21st century facilities.

Addis Airport is the busiest airport in East Africa with a capacity of providing a world class passenger and cargo services to more than 6.5 million international and domestic passengers each year.
Branch Offices: Ethiopian has city and airport offices at locations to which it operates. At other major locations it is served by accredited and designated General Sales Agent (GSA).
Capabilities: Cargo Terminal

The new cargo terminal covers:
  • Apron area:   44,390 square meters
  • Terminal size:  14,000 square meters
  • Capacity:  350,000 tones of air cargo per annum
  • Cold room size:  2,000 square meters, cold room storage: 130 tones of palletized cargo
  • Office area:    4,500 square meters
  • Parking area:  19,200 square meters
Maintenance Hangar

The state-of-the-art maintenance hangar with a span of 7,200 square meters and a height of 25 meters can accommodate one B747-400 or two B737-700s or two equivalent size aircraft at any given time in different configuration.

Maintenance Capabilities

Ethiopian has an advanced maintenance base, which is fully operational for Airframe maintenance up to D-Checks, Engine, Overhaul, Components repair & overhaul, Light Aircraft maintenance and technical, and management assistance for other airlines. The maintenance base is certified by the US- Federal Aviation Administration (FAA).

Personnel Secondment

Ethiopian provides management and technical assistance to other airlines on secondment basis by availing trained and skilled manpower in different areas relative to the airline industry.
Services to: 84 International and 20 Domestic destinations
Africa (49): Abidjan, Abuja, Accra, Addis Ababa, Bamako, Bahir Dar, Bangui, Berbera, Blantyre, Brazzaville, Bujumbura, Cairo, Dakar, Cottonou, Dar-Es-Salaam, Dire Dawa, Djibouti, Douala, Entebbe, Enugu, Harare, Hargeisa, Johannesburg, Juba, Kano, Khartoum, Kigali, Kilimanjaro, Kinshasa, Lagos, Libreville, Lilongwe, Lome, Luanda, Lubumbashi, Lusaka, Malabo, Malakal, Maputo, Mekele, Mombasa, N’Djamena, Nairobi, Ndola, Niamey, Ouagadougou, Pointe-Noire, Seychelles and Zanzibar.
Europe &
Brussels, Frankfurt, London, Madrid, Milan, Paris, Rome, Stockholm, Rio de Janeiro, São Paulo, Toronto, Vienna and Washington.
The Middle
East & Asia
Bahrain, Bangkok, Beijing, Beirut, Dubai, Delhi, Demmam, Doha, Guangzhou, Hangzhou, Hong Kong, Jeddah, Kuala Lumpur, Kuwait, Mumbai, Muscat, Riyadh, Sana’a, Seoul, Shangai, Singapore and Tel Aviv. [Coming soon: Ho Chi Minh in Vietnam and Tokyo in Japan]
Domestic (20): Addis Ababa, Arba Minch, Assosa, Axum, Bahar Dar, Bale Robe, Dire Dawa, Gambella, Gonder, Gode, Humera, Jijiga, Jimma, Kabri Dar, Kombolcha, Lalibela, Mekele, Semera, Shire, and Shilavo
Cargo Network (24): Africa (15):
Abuja, Accra, Addis Ababa, Brazzaville, Bujumbura, Cairo, Dar es Salaam, Entebbe, Johannesburg, Kigali, Kinshasa, Lagos, Libreville, N’Djamena, and Pointe-Noire.

Gulf, Middle East and Asia
Beirut, Chennai, Dubai, Hong Kong, Jeddah, Mumbai and Riyadh

Europe (2):
Liege and Luxembourg
Current Fleet
(72 Aircrafts):
12 - Boeing 787-Dreamliner
2 - Boeing 777-300ER
6 - Boeing 777-200LR
7 - Boeing 767-300ER
4 - Boeing 757-200
4 - Boeing 777-200LRF (cargo)
2 - Boeing 757-200FR (cargo)
2 - MD-11F (cargo)
5 - Boeing 737-700NG
11 - Boeing 737-800W
17 - Q400 NextGen
Fleet on order
(42 Aircrafts):
20 - 737 MAX 8s from Boeing
14 - A350-900 from Airbus
1 - 787 DreamLiner jets from Boeing
3 - 737-800 jets from Boeing
2 - 777-200LRF Freighter jets from Boeing
2 - 777-300ER jets from Boeing  
Code share Partners: Ethiopian has code share agreements with:
  • Air Canada
  • Air China
  • Air India
  • All Nippon Airways
  • Asiana Airlines
  • ASKY Airlines
  • Austrian Airlines
  • Egypt Air
  • ELAL Israel Airlines
  • Kuwait Airways
  • Lam linhas Aereas
  • Lufthansa
  • Malawian Airlines
  • Malaysian Airlines
  • Midwest Connect
  • Mozambique Airlines
  • Oman Air
  • Rwanda Air
  • Scandinavian Airlines
  • Shenzhen Airlines
  • Singapore Airlines
  • South African Airways
  • Tap Portugal
  • Turkish Airlines
  • United Airlines
  • Several other agreements are in the pipeline
Strategic Partnership: Lome (Togo) - Ethiopian Second Hub ASKY is a multinational private airline based in Lome, Togo. Its inauguration marked to meet the growing demands for safe, reliable and competitive air transportation services in Central and West Africa with new-generation aircraft. ASKY’s equity ownership also includes the private multinational ECOBANK and major development banks of the region, namely EBID, the Economic Community of West African States (ECOWAS), Bank of Investment and Development and West African Development Bank. Ethiopian Airlines is a major shareholder in ASKY and has a management contract to manage and operate its services. Ethiopian’s cooperation and partnership with ASKY Airline has introduced new connectivity between west Africa and Ethiopian worldwide network.

Lilongwe (Malawi) - Ethiopian Third Hub The shareholder agreement was signed between Ethiopian and Malawi Airlines on July 11, 2013. Thru this strategic partnership, Ethiopian and the newly formed Malawi Airlines will harmonize their flight schedules so as to provide seamless and best connectivity options for travelers within, to and from the Southern Africa region.
Strategic Plans: Vision, Mission and Values

Vision 2025

Ethiopian will be the most competitive and leading aviation group in Africa by providing safe, market driven and customer focused passenger and Cargo Transport, Aviation Training, Flight Catering, Maintenance Repair and Overhaul (MRO), Ground Services, Domestic and regional services by 2025.

Mission Statement
  • To become the leading Aviation Group in Africa by providing safe and reliable passenger and cargo transport, aviation training, flight catering, MRO and ground services whose quality and price “value proposition” is always better than its competitors
  • To ensure being an airline of choice to its customers, employer of choice to its employees and an investment of choice to its owner
  • To contribute positively to the socio-economic development of Ethiopia in particular and the countries it operates in general by undertaking its corporate social responsibilities and providing vital global air connectivity
Value Statement
  • As an airline, safety is our first priority.
  • ET is a high performance and learning organization.
  • We are an equal opportunity employer
  • We treat internal and external customers the way we would want to be treated
Human Resource Management:
(as of September 30, 2013)
Total No. of Employees 7,642
Marketing & Sales: 29%
Maintenance & Engineering: 28%
Cabin Crew: 12%
Cockpit Crew: 6%
Others: 25%
Capacity Building: Training

Ethiopian is self-sufficient in all aviation training systems. The Ethiopian Aviation Academy offers training for:
  • Pilots
  • Aircraft Technicians
  • Cabin Crew (Service Trainee)
  • Marketing & Sales as well as Management and Finance staff
  • B757/B767 Simulator
  • B737 NG Simulator
The academy provides training services and management assistance to many other countries. It also provides recurrent training to technicians, pilots, marketing & sales staff and cabin crew.
Future Expansion Plans:
  • Construction of Maintenance Hangar
  • Expansion & upgrading of Ethiopian Aviation Academy
  • Construction of Simulator building for different fleet type
  • Construction of 5 star hotel
  • Expansion of Cargo Terminal
  • Construction of new Catering facility
  • Construction of parking building
  • Construction of new Headquarters
  • Ethiopian won the Passenger Choice Awards for "Best Airline in Africa" for the second time in a row at the APEX 2014 EXPO held between 15 and 18 September 2014 in the Anaheim Convention Centre in California..

  • Ethiopian won the 2014 Airline Reliability Performance Award from Bombardier Aerospace. Ethiopian has won the award four years in a row.

  • Ethiopian Aviation Academy has been voted the 2014 "Airline Training Services Provider of the Year" by the African Airlines Association (AFRAA) in the convention held in Nairobi, Kenya between 4 and 6 May 2014..

  • Ethiopian won the "Best Airline of the Year Award" at MICE Magazine’s 7th Annual Award Ceremony held in Beijing, China on April 11, 2014.

  • Ethiopian won the 2013 "GOLD Level Boeing Performance Excellence Award" for its outstanding performance at the Wire Kits Harness Manufacturing Plant.

  • Ethiopian won the 2013 "African Airline of the Year Award" from the African Airlines Association at its 45th Annual General Assembly meeting held between 25 and 26 November 2013, in Mombasa, Kenya.

  • CEO of Ethiopian, Mr. Tewolde Gebremariam, has won the 2013 Planet Africa Professional Excellence Award on 2 November 2013 during a ceremony held at the International Centre in Toronto, Canada.

  • Ethiopian won the “African Airline of the Year” and “Best Cabin Crew in Africa” at the opening ceremony of the 9th Travel Market, AKWAAB, meeting in Nigeria at Eko Hotel Convention Centre on 27 October 2013.

  • Ethiopian won the "African Business of the Year" award on the ceremony held at the Mandarin Oriental New York on 20 September 2013, in the presence of high profile policymakers and businesspersons.

  • Ethiopian won the Passenger Choice Awards for "Best Regional Airline in Africa" on September 09, 2013 at a Gala event held in Anaheim, California.

  • CEO of Ethiopian, Tewolde Gebremariam has won the 2013 "Airline Strategy Awards for Regional Leadership" on Sunday, 14 July, 2013 in London.

  • Ethiopian won "SKYTRAX World Airline Award for Best Airline Staff Service in Africa" for its outstanding customer service, on 18 June 2013 in Paris at Le Salon du Bourget Air Show.

  • Ethiopian won the 2013 "Airline Reliability Performance Award" from Bombardier Aerospace.

  • Award for Pioneering the African Renaissance from the President, from H.E Girma Wolde Giorgis, President of the Federal Democratic Republic of Ethiopia.

  • Ethiopian Airlines CEO, Tewolde Gebremariam, won the "African Business Leader of the Year" award from the Corporate Council on Africa (CCA) on December 12, 2012 in a gala dinner held in Washington D.C.

  • Ethiopian Airlines has been awarded the "International Diamond Prize for Excellence in Quality" by the European Society for Quality Research (ESQR) on December 2, 2012 in Brussels.

  • Ethiopian Airlines CEO, Tewolde Gebremariam has been awarded "African CEO of the year" from the African CEO Forum 2012 on Tuesday, November 20, 2012.

  • Ethiopian was given the "African Airline of the Year 2012" and Captain Desta Zeru, Vice-President of Flight Operations, "Africa Legend of Travel" awards by African Travel Quarterly (ATQ) magazine on Monday, October 22, 2012 at an event held in Lagos, Nigeria.

  • "Transformation Award 2012" by Planet Africa Network at a ceremony held in Toronto on 17 July, 2012.

  • "Airline Reliability Performance Award" from the Bombardier Aerospace on April 30, 2012.

  • "African Airline of the Year 2011/2012 Awards" in an online poll set up at the African Aviation's website on 09 February 2012.

  • "Awarded As Airline of The Year for 2010" at the 43rd AFRAA Annual General Assembly held in Marrakesh, Morocco on November 21, 2011.

  • Bombardier’s "Airline Reliability Performance Award" in the award ceremony hosted by the Canadian Embassy in Addis Ababa on May 21, 2011.

  • "Deal of the Year 2010 Award " at Intrepid Museum in New York on April 11, 2011.

  • "The African Cargo Airline of the Year" award at the Air Cargo Africa 2011 Conference held in Nairobi Kenya on 24 February 2011.

  • "The NEPAD Transport Infrastructure Excellence Awards 2009" in a ceremony held on November 25, 2009 at Gallagher Convention Centre in Johannesburg, South Africa.

  • "Airline of the Year Award" at the 41st Annual General Assembly of the African Airlines Association (AFRAA) held in Maputo, Mozambique.

  • "Airline of the Year 2009" award at African Business Award organized by the London based African Business Magazine and Common Wealth Business Council.
  • "2008 Best Airline in Africa Award" at the African Travel Award in Lagos, Nigeria, for its excellent network and convenient connections in Africa.
  • "The 2008 Brussels Airport Company Award" in recognition of its distinguished long haul operations witnessed through the introduction of new routes, new products, and close cooperation with Brussels Airport in marketing activities.

  • "The 2008 Corporate Achievement Award" of Aviation & Allied Business for setting the pace towards the development and growth of the African aviation industry.

Contact: Manager PR & Publications
P.O. Box 1755, Addis Ababa, Ethiopia.
Tel: (+251-11) 517 8407 / 8907 / 8165 / 8529
Fax: (+251-11) 661 1474

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