Training Schools


marketing-school.jpg

  Commercial and Ground Services

Training Calander 2016-17

The Commercial & Ground Services Training School of Ethiopian Aviation Academy is the prime supplier of qualified commercial and ground service staff for the rapidly expanding airline industry in Ethiopia and the region. 

We provide basic and recurrent training programs consistent with national and international regulations in the areas of Customer Service, Sales and Ground Services. A combination of classroom theory and hands-on practical training is given by our competent and dedicated instructors to prepare our students for all types of customer services.

Our goal is to attract energetic and interested customer service personnel of all cultures, and to create a quality experience, for both our students and companies that employ them.

We offer the following trainings:

 Airline Sales and Customer Service

  • IATA Foundation in Travel & Toursim
  • Basic Airline Reservations
  • Basic Passenger Fares & Ticketing,
  • SABRE Reservation Automated Passenger Fares & Ticketing
  • Intermediate Fares & Ticketing,
  • Advanced Passenger Fares & Ticketing
  • Galileo Basic Reservations & Ticketing

 Customer Service

  • Professional Customer Handling
  • Professional Telephone Handling
  • Salesmanship & Customer Awareness
  • Selling Skills
  • Air Carrier Access Act (ACAA) and its Implementing Regulation, 14 CFR Part 382 by DOT

 Airport Customer and Baggage Service

  • SABRE Sonic check-in (SSCI)
  • Airline Passenger and Baggage Handling (Initial & Refresher)
  • Travel Document Verification
  • World Tracer

 Aircraft Weight & Balance

  • Weight & Balance  for Passenger Aircrafts – Passenger Initial & Refresher
  • Weight & Balance for Freighter Aircrafts  - Freighter Initial & Refresher
  • Sabre Load Manager (e-mergo)

 Cargo

  • Basic Cargo Skills & Procedures
  • Advance Cargo Skills & Procedures
  • Recurrent Cargo Skills and Procedures
  • Dangerous Goods Regulations Category 6 (including Cat 1, 2 and 3) – Initial & Refresher
  • Dangerous Goods Regulations Category 5 & 8 – Initial & Refresher
  • Dangerous Goods Regulations Category 9 & 11 – Initial & Refresher
  • Dangerous Goods Regulations Category 10 – Initial & Refresher
  • Dangerous Goods Regulations Category 12 – Initial & Refresher
  • Automated Cargo (Cargo Spot)
  • Live Animal Regulations
  • Perishable Cargo Regulations
  • Ground Operations - Ramp Handling
  • Automated ULD Handling
  • Ramp & Airside Safety
  • Introduction to the Airline Industry

 Ground Support Equipment (GSE Trainings)

  • Belt Loader (Theoretical & Practical)
  • Pallet Transporter (Theoretical & Practical)
  • Fork Lift (Theoretical & Practical)
  • Tug/Tow Tractor (Theoretical & Practical)
  • Scissor Lift (Theoretical & Practical)
  • Passengers Step (Theoretical & Practical)
  • Wheelchair Truck (Theoretical & Practical)
  • Ramp Bus/COBUS (Theoretical & Practical)
  • High Lift Truck (Theoretical & Practical)
  • Ground Power Unit (GPU) (Theoretical & Practical)
  • Air Start Unit (Theoretical & Practical)
  • Pushback Tractor/Pay Mover (Theoretical & Practical)
  • Grove (Theoretical & Practical)
  • Cherry Picker (Theoretical & Practical)
  • Platform (Theoretical & Practical)
  • Lavatory /Water Truck (Theoretical & Practical)
  • Portable Air Compressor (Theoretical & Practical)
  • Aircraft Jack Operation (Theoretical & Practical)

 Airlines Safety & Security

  • Occupational Health, Passenger and Ramp Safety
  • SMS & Human Factors
  • Ramp & Airside Safety 
  • Airside Safety and Defensive Driving
  • Aviation Security (AVSEC)

Subscription
Get the best of Ethiopian offers and news.
Subscribe Now