Training Schools


The Commercial & Ground Services Training School of the Ethiopian Aviation Academy is the prime supplier of qualified ground service staff for the rapidly expanding airline industry in Ethiopia and the region. 

We provide basic and recurrent training programs consistent with national and international regulations in the areas of Customer Service, Sales and Ground Services. A combination of classroom theory and hands-on practical training is given by our competent and dedicated instructors to prepare our students for all types of customer services.

Our goal is to attract energetic and interested customer service personnel of all cultures, and to create a quality experience, for both our students and companies that employ them.

We offer the following trainings:

 Airline Sales and Customer Service

  • IATA Foundation in Travel & Toursim
  • Basic Airline Reservations
  • Basic Passenger Fares & Ticketing,
  • SABRE Reservation Automated Passenger Fares & Ticketing
  • Intermediate Fares & Ticketing,
  • Advanced Passenger Fares & Ticketing
  • Galileo Basic Reservations & Ticketing

 Customer Service

  • Professional Customer Handling
  • Professional Telephone Handling
  • Salesmanship & Customer Awareness
  • Selling Skills
  • Air Carrier Access Act (ACAA) and its Implementing Regulation, 14 CFR Part 382

 Airport Customer and Baggage Service

  • SABRE ACSI check-in
  • Airline Passenger Handling (Initial & Refresher)
  • Travel Document Verification
  • World Tracer

 Aircraft Weight & Balance

  •  Aircraft Weight & Balance – Passenger Initial & Refresher
  • Aircraft Weight & Balance - Freighter Initial & Refresher
  • Sabre Load Manager (e-mergo)


  • Basic Cargo Skills & Procedures
  • Dangerous Goods Regulation – Category 6, 9, 10, 12
  • Dangerous Goods Regulation - Refresher 6, 9, 10, 12
  • Automated Cargo (Cargo Spot)
  • Live Animal Regulation
  • Advanced Cargo Skills & Procedures
  • Ground Operations - Ramp Handling
  • Automated ULD Handling
  • Ramp & Airside Safety
  • Perishable Handling
  • Introduction to the Airline Industry
  • Ground Support Equipment (GSE Trainings)

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