Ethiopian Headquarters

We have a categorized list of essential contact information of our headquarters - in Addis Ababa.

Cargo Operations

For issues related to cargo operation

Director ADD-HUB cargo traffic handling 
Alemu Bekele (Mr.)
Tel: +251 115 178019 
Cell: +251 911 203442 
Email: AlemuB@ethiopianairlines.com

Cargo Terminal Administration 
Yeshitela W.Georgis (Mr.)
Director Cargo Terminal Administration 
Tel: +251 115 178009 
Cell: +251 911 255285 
Email: YeshitelaW@ethiopianairlines.com

Commercial Training

For issues related to airline marketing training


TELEPHONE : +251-11-517 8342/517 8372 
FAX : +251-11-661 1474 
EMAIL : Instructor-Res@ethiopianairlines.com

Customer Relations

For any compliment and complaint on Ethiopian Airlines services

ADDRESS: 
     Ethiopian Airlines, 
     Airport Enterprise Building, Ground Floor, 
     Addis Ababa, Ethiopia 
TELEPHONE :  +251 11 896 1320 
FAX : +251-11- 661 1474 
EMAIL : CustomerRelations@ethiopianairlines.com

<14>Online Booking

For problems related to Online Booking


TELEPHONE : +251-11-517 8759/517 8770 
FAX : +251-11-661 1474 
EMAIL : OnlineBooking@ethiopianairlines.com

Online Booking

Ethiopian Airlines Public Relations Office


TELEPHONE : +251-11-517 8165 / 517 8529 / 517 8907 
FAX : +251-11-661 1474 
EMAIL : PublicRelations@ethiopianairlines.com

Reservations

For issues related to flight reservations please contact:


TELEPHONE :   +251-11-665 6666 
FAX :   +251-11-661 1474 
EMAIL :   Reservation@ethiopianairlines.com

Schedules, Passenger Aircraft Charter & Lease

For any enquires related to Flight Schedules, Charter Services and Aircraft Lease


TELEPHONE : +251-11-663 1214 
FAX : +251-11-661 1474 
EMAIL : TadesseT@ethiopianairlines.com

ShebaMiles

For issues related to Ethiopian Frequent Flyer Program

ADDRESS: 
      Ethiopian Airports Enterprise Building, 
      Ground Floor On the way to the Addis Ababa Bole International Airport Terminal
      Addis Ababa, Ethiopia P.O. Box 1755
TELEPHONE : 
     Customer Support : +251-11-896-1321/23 
     Manager Loyalty Operations: +251-11- 896-2422
EMAIL : ShebaMiles@ethiopianairlines.com

Technical Sales & Marketing

For issues related to Maintenance & Engineering services, Ethiopian Multi-National Aviation Training School (Pilot Training, Aviation Technician Training and more...) 767 / 757 simulator training


TELEPHONE : +251-11-661 5272 
FAX : +251-11-661 1738 
EMAIL : Mkttech@ethiopianairlines.com

Webmaster

For general comments on Ethiopian website


TELEPHONE : +251-11-517 8913 
FAX : +251-11-661 1474 
EMAIL : Webmaster@ethiopianairlines.com

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