Ethiopian Headquarters

We have a categorized list of essential contact information of our headquarters - in Addis Ababa.

Cargo Operations

For issues related to cargo operation

Director ADD-HUB cargo traffic handling
Merid Benti

Tel    : Land +251 115 178982 Cell +251 935401078 import
        : Land +251 115 178013 Cell +251 911203443 Export
        : Land +251 115178086 cell + 251 911255579 Transit
Email: AllADD_HUB_Cargo_OPSmgr@ethiopianairlines.com

Commercial Training

For issues related to airline marketing training

TELEPHONE : +251-11-517 8842/517 8372 
FAX : +251-11-661 1474 
EMAIL : Tadessee@ethiopianairlines.com

Customer Relations

For any compliment and complaint on Ethiopian Airlines services

ADDRESS: 
     Ethiopian Airlines, 
     Airport Enterprise Building, Ground Floor, 
     Addis Ababa, Ethiopia 
TELEPHONE :  +251 11 896 1320 
FAX : +251-11- 661 1474 
EMAIL : CustomerRelations@ethiopianairlines.com

Online Booking

For problems related to Online Booking


TELEPHONE : +251-11-517 8759/517 8770 
FAX : +251-11-661 1474 
EMAIL : OnlineBooking@ethiopianairlines.com

Ethiopian Airlines Public Relations Office

TELEPHONE : +251-11-517 8165 / 517 8529 / 517 8907 
FAX : +251-11-661 1474 
EMAIL : PublicRelations@ethiopianairlines.com

Reservations

For issues related to flight reservations please contact:

TELEPHONE :   +251-11-665 6666 
FAX :   +251-11-661 1474 
EMAIL :   Reservation@ethiopianairlines.com

Schedules, Passenger Aircraft Charter & Lease

For any enquires related to Flight Schedules, Charter Services and Aircraft Lease

TELEPHONE : +251-11-663 1214 
FAX : +251-11-661 1474 
EMAIL : TadesseT@ethiopianairlines.com

ShebaMiles

For issues related to Ethiopian Frequent Flyer Program

ADDRESS: 
      Ethiopian Airports Enterprise Building, 
      Ground Floor On the way to the Addis Ababa Bole International Airport Terminal
      Addis Ababa, Ethiopia P.O. Box 1755
TELEPHONE : 
     Customer Support : +251-11-896-1321/23 
     Manager Loyalty Operations: +251-11- 896-2422
EMAIL : ShebaMiles@ethiopianairlines.com

Technical Sales & Marketing

For issues related to Maintenance & Engineering services, Ethiopian Multi-National Aviation Training School (Pilot Training, Aviation Technician Training and more...) 767 / 757 simulator training

TELEPHONE : +251-11-661 5272 
FAX : +251-11-661 1738 
EMAIL : Mkttech@ethiopianairlines.com

Webmaster

For general comments on Ethiopian website

TELEPHONE : +251-11-517 8913 
FAX : +251-11-661 1474 
EMAIL : Webmaster@ethiopianairlines.com

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