Contact us via Email

Your feedback is important to us.; but we recommend checking our FAQs page before you write.
We look forward to hearing from you for any comment, suggestion, question or even criticism.


Contact us via post
Please use below address for complaints/compliments only after your final flight with Ethiopian Airlines.

Ethiopian Airlines
Customer Relations Management Office
P.O.BOX 1755
Addis Ababa
Ethiopia
For passengers to or from the United States
Please use below address for complaints on Ethiopian Airlines services to Department of Transport (DOT)’s Aviation Consumer Protection Division.

Website: Aviation Consumer Protection
Mailing address: Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
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